Advance Auto Parts

Reviews

• DM

  Dena Michelle

  3 days ago
  5.0
  Amber, was great from start to finish. Great customer service,helped us a lot and very knowledgeable. Thank you Amber
• KW

  Korri Williams

  Jul 3, 2026
  1.0
  I had a very disappointing experience at Advance Auto Parts. On Monday, 6/22/26, around 7:00 PM, I went to the front counter for assistance. Unfortunately, I did not get the employee's name, but he was not helpful throughout the interaction. Right before I went to the store, my car would not start and needed to be jump-started. The person who helped me told me my battery was extremely weak, could not hold a charge, and needed to be replaced immediately. Since my battery was still under warranty, I drove straight to Advance Auto Parts to have it checked. I explained the situation to the employee and told him I believed the battery needed to be replaced under warranty. He tested the battery while it was still in the car and, after a brief test, told me the battery was fine. I specifically asked whether the battery test could be affected by the fact that the battery had just been jump-started and charged, and the employee acknowledged that it could. He then performed another test and concluded that my starter was bad. What confused me was that I came in because my vehicle would not start without a jump, which seemed to point to a battery issue rather than a starter issue. I was also confused as to why he was concluding that the starter was the problem when he had already acknowledged that the battery test could be showing a false positive because the battery had just been charged. Without an accurate battery test, I had no way to receive a warranty replacement unless the battery tested bad. Despite this possibility being acknowledged, my concerns were dismissed rather than investigated further. When I tried to ask questions and understand how the conclusion was reached, I was met with, "Are we done?" rather than an explanation. As a customer, I expected someone to help me understand the issue instead of dismissing my concerns. The entire interaction felt dismissive and unprofessional. I came in looking for help and clarification, especially regarding a warranty claim, and instead felt like my concerns were brushed aside. If the employee genuinely believed the starter was the problem, I would have expected some explanation of the test results or at least a discussion of possible solutions. To make matters more frustrating, I eventually went to a different Advance Auto Parts location for a second opinion. That location determined that my battery was, in fact, bad and replaced it under warranty. After the battery was replaced, my car was fixed and has been operating properly. Unfortunately, because I was initially told that the battery was fine, it took me two additional days to get the issue correctly diagnosed and resolved. During that time, I had to rely on Uber to get to and from work, costing me more than $60 per day in transportation expenses. Had my concerns been taken seriously and the issue been properly addressed during my original visit, I could have avoided the extra time, stress, confusion, and expense. Customer service should involve listening to customers, answering reasonable questions, and explaining recommendations. Unfortunately, that did not happen during my visit. Based on this experience, I cannot recommend this location.
• DS

  Darrick S.

  May 27, 2026
  5.0
  This store is very helpful, Amber and Junior were helpful and very knowledgeable about the products. Thank you
• CC

  Christina Crawford

  Mar 21, 2026
  5.0
  Big big thanks to Oscar! He was incredibly helpful over the phone and in person. I went to a previous Advanced Auto store in Canton, GA where the employees were rude and unwilling to help. I left that location and came here. And what a difference in the customer service. Oscar was patient took time to explain things to me. I got all the items I needed and ended adding warranty after Oscar explained the benefits of doing warranty. Again, big shout out and many thanks! Oscar you rock!
• KM

  Kiera Mcneil

  Jan 24, 2026
  1.0
  We bought a power inverter just to get home and it doesn’t work and you can’t return it because it’s electrical but why not have stuff in the store to test electrical stuff if you’re gonna make it non refundable!! It’s been less than 3 hours since I bought it! So now we are out $45 for trash. Definitely don’t recommend nor will we be back to this company.

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