Grand INFINITI of Macon

Reviews

• DC

  Darealhoney c

  2 days ago
  5.0
  Today, I had an absolutely unforgettable experience with Janae—the salesperson who truly went above and beyond. It was more than just a test drive; it was a dream come true. She took me on a thrilling ride in the car I’ve always dreamed of, filling my heart with excitement and hope. But it didn’t stop there—Janae patiently taught me every intricate detail about how each system in the electric car works, making me feel empowered and inspired. She even gave me a heartfelt tour around, sharing her genuine kindness, calmness, and sweetness with every moment. Whenever a little issue arose, she was quick to resolve it, showing her dedication and care. Thank you, Janae—for turning what could have been just another day into an extraordinary memory. Because of you, I got to experience the ride of my dreams, and I will be forever grateful.
• BP

  Boujee P

  Jul 6, 2026
  5.0
  We had an appointment with Robert initially to test drive a Land Rover Defender and he was tied up with another couple so we were working with Jenae. She was professional and knowledgeable. After deciding that I didn't want the defender, she suggested the 2026 QX80. To be honest I've never looked at a QX80 before because I loved my 2021 Cadillac body style and being unique. After the test drive I was sold and so was my husband. They amount we got for our trade was beyond fair and 5k more than Carvana. Justin in finance was cool and very informative. Robert came and closed out the deal after Jenae left and his customer service was great as well. Brooke up front was very hospitable as soon as we walked in. I think there GM is Andy??? Forgive me if that name is wrong but I how he grew his beard back lol He sat down while we were waiting and chopped it up with us (talked) until he left. Overall we had a great experience with Grand Infiniti. Lastly Jamir in the mechanic bay was beyond sweet and helpful when I went back to pick up my rims from my Escalade.
• DR

  Drea Renee

  Jul 3, 2026
  5.0
  From the moment I walked in, Janae made me feel like family. She went above and beyond throughout the entire process, making sure I was comfortable, informed, and never pressured. She has such a genuine and welcoming personality that it felt like I had known her forever. Purchasing my truck was such an enjoyable experience because of her professionalism, kindness, and dedication. She truly cares about her customers and makes the entire process smooth and stress-free. If you’re looking for someone who will treat you with respect and go the extra mile, I highly recommend asking for Janae. Thank you for making such an important purchase such a memorable experience!
• M2

  Mari 2015

  Jul 2, 2026
  1.0
  Terrible customer service! I went in with a price that I saw on AutoTrader , but not knowing that on their website the price was listed several thousand dollars more. I was handed off to a total of 6 individuals before I said, enough and left. Mind you, I had a considerable large amount that I was putting down for a payment and my credit score is awesome. I even wrote the young man who originally reached out to me for the test drive and told him that in the future to get a company that will empower him as a Saleperson. Time is money and nobody has time for bantering back and forward as a negotiating tool. I came home went on CarMax website did my research and ordered me a car to be brought to my home. The most easier transaction I have ever done.
• BP

  Brandon Potter

  Jun 18, 2026
  1.0
  Very bad experience buying a used car from out of State. As others have stated: BUYER BEWARE!! Robert and Andy at Grand Infinity of Macon are nice people to talk to over the phone, but lies, delays, and poor communication. It’s a long story, but a simple car purchase that should take 2 days, turned into 4 + weeks, and a lot of headaches, issues, time and extra costs. Maybe if I was local and walked in the door things may have been different, but I was not a priority for sure. Issues: (1) I felt like I had to teach them how to sell a car(pictures, quote, new tires, number of keys…etc) (2) Interior was not as described/pictures. Asked to take pictures of all issues, well guess you don’t take pictures of all issues, just small minor ones or something they were planning to fix. Not the excessive wear on leather armrests – my fault buying over the phone. (3) Sold the vehical out from under me when I called the next day to wire money. Claimed someone walked in that night and put down payment on it. Turns out guy never showed back up, so they called me back a day later seeing if still interested.---should have walked away but very specific vehical. (4) After all the talk and final price agreed, now the “sale price” was only available if I would finance through them(was paying cash). So agreed(figured help them out since I am getting good price), and started that paperwork. (5) While completing the Loan paperwork they lowered the price online, so wanted new price online. They agreed and redid the proposal, and financing paperwork. This took a week, then getting ready to sign, price was lowered again online. Asked for that price now. Said there is no way they can sell it for that, our internet team should never have listed for that. Said their system automatically lowers the price and posts online after it sits on website. I gave in and just said lets do it for that previous price. (6) Had to sign loan paperwork, not all could be done electronically. Will ship next day, nope took 4 days normal shipment. So by the time we were done another week had passed in time. (7) Would no let me pay TTL in my state, and could not transfer License plate from another vehical(not trading), but said the DMV will refund the money for License plate ($200), when I talk to my States DMV when I transfer my plates….Wrong, paid for new plates we cancled, then had to pay to transfer plates(personalized). So out an extra $220. (8) Vehical finally shipped. The Dealership did assist in helping getting it shipped out as they do not ship used vehicals, so I had to arrange shipment. When it arrived, no temporary license plate(had to pay, tried to remove) and only 1 key FOB, sold me vehical with 2 FOBS. Said they would ship out next day, again days later temp plate showed up, but no extra FOB($500), it got lost somewhere in their buillding I guess. (9) I have been reaching out weekly to Andy on the update of the missing FOB. He avoids calls/texts, so you have to call the main number and ask for him, but never has any update, sure they are not looking, sale is complete and I am out of state. So end of day, the Vehical is nice. What we wanted for good price. But, interior not as expected, I will spend more money and replace pieces(leather arm rests are expensive). I am out extra money for the license plates, and looks like I will be paying for a second Key FOB.