Enterprise Rent-A-Car

Reviews

• MM

  Mrs Me

  Oct 10, 2026
  5.0
  My experience was very pleasant with the Associate David. He was knowledgeable efficient and very helpful with the rental process and questions.
• BH

  Bee Houston

  Oct 3, 2026
  5.0
  Love this Enterprise. They always take good care of me!
• CW

  Chris White

  Sep 27, 2026
  2.0
  Booked a pickup truck two weeks in advance, got a confirmation, and checked in online the day before. When we showed up at 8 AM on pickup day, they had no pickups and nothing in a similar class. The staff were friendly and did what they could, but with nothing on the lot, we had to go to another company. That put us about 4 hours behind on our vacation and we missed an event we'd planned around. If you book two weeks out and confirm, the vehicle should actually be there.
• MB

  Mr. B

  Sep 23, 2026
  1.0
  Absolutely DISGUSTING customer service. I called Enterprise with simple questions about an existing reservation. Instead of receiving basic professionalism, the male representative who answered the phone was rude, dismissive, impatient, and clearly irritated by the fact that he had to do his job and answer a customer’s questions. Then, while I was STILL SPEAKING, he abruptly hung up on me. That is beyond poor customer service. It is blatant disrespect. If you cannot handle answering questions from paying customers without becoming dismissive and hanging up in their faces, you have absolutely no business answering a customer service line. I have already escalated this incident to Enterprise’s corporate office because this behavior deserves to be documented and addressed. I sincerely hope the call was recorded so management can hear exactly how their representative chose to conduct himself. Enterprise, do better. Customers should not have to tolerate disrespect simply because they called to ask about a reservation.
• KB

  Kenneth Brown

  Sep 17, 2026
  1.0
  Enterprise's own mission is built on creating better experiences for how the world moves, with a stated commitment to putting people first, innovating to meet the needs of the people we serve, and creating meaningful connections and better experiences. My visit to this location in Mableton fell far short of that standard, and I'm writing this review specifically to hold this branch accountable to the standard the company claims to set. The associate who assisted me, Chris, was unfriendly, dismissive, and showed very little customer service from the moment I walked in. When I entered, I greeted him and explained that I had a reservation. There was no greeting in return — just a request for my last name. Throughout the interaction, his responses were short, often one-word answers, and the overall tone made me feel like an inconvenience rather than a paying customer. That's the opposite of "putting people first." Things got more uncomfortable during payment. He asked me to insert my card to pay. The card reader displayed a tap option, so I tapped my card. Chris immediately questioned why I had done that and appeared irritated. He told me the “Enterprise way”to enter the card in the card reader. When I politely asked whether the payment would still work, his response was simply, "I don't know," with an attitude. Another associate eventually confirmed it should work, and it did. If customers are required to insert their cards instead of tapping, a simple sign on the machine would prevent this confusion entirely. I had no issue following procedure, I simply wasn't told what it was. The vehicle inspection was equally frustrating. Chris asked me to inspect the vehicle for damage, but when I pointed out scratches on the rim/tire, I was told not to worry about it. Same response for damage on the bumper, and again for dents on the doors of the car. I asked, "What am I supposed to worry about?" If I'm being asked to inspect a rental and accept responsibility for its condition, I should be allowed to identify existing damage and have my questions taken seriously. Instead, I was just told he needed my initials. After completing everything, I was handed the keys and Chris walked away without telling me whether the process was complete. I had to follow him back inside and ask if there was anything else I needed to do. I never tried to be confrontational. I was consistently respectful, even ending the interaction by telling Chris to have a good and blessed day. He continued looking at his phone and ignored me. Afterward, I asked for the manager's business card. Chris refused to provide it; another associate did. When I asked Chris for his name, he refused that too. However, the other associate had to tell me. “Enterprise asks new employees to build careers around the company's founding values of integrity, hard work, collaboration, and camaraderie, and points to a history where, no matter how big the company grew, Jack's focus on customer-first experience never swayed. “ -Enterprisemobility.com None of that showed up in this interaction. Customers spending their hard-earned money deserve basic courtesy, clear communication, and professionalism — not special treatment, just the standard the company itself claims to hold. I will not return to this location. I strongly encourage management to review this experience against Enterprise's own stated values and provide additional customer-service training. A simple greeting, clear communication, patience, and basic courtesy would have made this an entirely different experience.

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