Enterprise Rent-A-Car

Reviews

• AW

  Anita Willingham

  1 day ago
  5.0
  I had a great experience from start to finish! Reserving the car was seamless, and every employee I interacted with was friendly, professional, and pleasant. From the reservation and telephone service to picking up and returning the car, everything went smoothly. Excellent customer service—I would definitely rent from them again!
• SB

  Sherri Brown

  3 days ago
  3.0
  The overall experience with the staff was awesome as always. However, the car inside and outside was not clean very well at all by any stretch (including the windows ). And the smell inside was terrible. I would have thought they would use some type of air freshener because the stench was not good at all. I ultimately purchased some air freshener to spray in the truck. But all in all the rental was cool. I will very likely use that location again for rental cars in the future.
• CA

  Cavina Anderson

  Aug 28, 2026
  1.0
  Had a reservation for this location today and the experience was beyond horrible. First, I arrived to the location about 20 minutes prior to my appointment to find out that they had no cars available. This part, however, was not what led to my discouraging experience. It was the attitude and energy of the associate at the counter. To start off, he gave me what I believe to be a fake name of "Frank" because later that day I called and was informed that no one buy that name worked there. He was a somewhat tall (about 6 ft in height), older, slim Black guy with locks that had some speckles of gray. Anywho, to begin , I had to catch "Frank's" attention by walking up to the counter after not being greeted and asked him to look up my reservation. He took my information, looked at the computer, and then nonchalantly back at me (as if I was irritating him)and stated " I don't even know why they let you book that here, we don't have any cars." To which I stated, "so... you don't have any vehicles of that kind here, how about something a size down" ( I was getting a small SUV) and he quickly said "no." I then asked if he could contact a location that may be able to fulfill the reservation and he stated to me that I would have to do that myself. Basically told me to call around and see if another location had anything and turned away from me. I then asked if an associate would be able to drive me to a new location if I found an available vehicle (sidemote.... not my job, but I digress) because I had used a rideshare to get there and would need to use another one to get to the new location. "Frank" looked at me and said "nope we can't do that and proceeded to do something on the computer (as if I had been dismissed). At this point, I called the customer service line but they were of no help either. I informed the associate on the phone that I had a reservation and that the location said that they could not fulfill the reservation. The associate stated that he would escalate my case and that the associate should then look to find me another vehicle at another location. I informed the customer service agent that the store associate stated that he was not going to do that and the associate said that he should because the phone agents have no way of looking up inventory. I then walked back to the counter (with the customer service agent still on the phone) and asked "Frank" about calling around. He looked me in my face and said "yeah... I just called everyone and they don't have anything." I replied, "really .... you called all the stores in the 5-10 minutes that I walked to the other side of this small lobby that I never stepped out of and called all the sites? " He said "yes." Yet, ironically, when I called the Stone Mountain store two minutes later, I was told that they had vehicles. I informed that store of my experience and Sy was helpful with getting me into a vehicle, AFTER I paid for another rideshare. I usually don't have issues when I rent from Entetprise and on the one of two occasions that things were not quite right, I have worked with individuals that were supportive and helpful and offered some form of remorse in extra points, an upgrade, etc. On this occasion, all of the agents basically were like "sucks to be you, guess you have to eat those costs...bon apetite!"
• MK

  Ms. Kerry

  Aug 24, 2026
  1.0
  I’m writing this review to share my experience with Enterprise on **Sunday, August 23, 2026 at 4:30 PM**. My husband and I were trying to rent a car due to a **family emergency**, and I called ahead so we could come in at the agreed time. What happened was deeply frustrating and unprofessional. When my husband arrived, the initial employee seemed ready to assist, but the interaction quickly turned into confusion and obstruction. We were also told we **could not change the drop-off location**, which felt inconsistent because Enterprise has allowed changes before at other rentals. The employee repeatedly said things “didn’t make sense,” and it became clear we were being blocked rather than helped. Next, the employee questioned whether my husband’s payment card would be accepted. She acted unsure about what cards were allowed and asked her manager. At that point, I had my husband speak with the person I originally spoke with on the phone because she seemed inexperienced and the situation was urgent. Then her manager, **Frank**, took over and told my husband outside that he **could not help** and **would not rent a car**. That escalated the situation unnecessarily and caused us to lose time when we needed help the most. We ended up renting from the airport instead and made other arrangements. I’m disappointed by the lack of professionalism and the way this was handled during a stressful emergency. This location will not receive my business going forward.
• SP

  Sir P Sir P

  Aug 23, 2026
  1.0
  Very poor customer service. The manager Frank is very petty and unprofessional. There is a 22 year old uninformed and ignorant female who works at the front desk. She misunderstood my request and lied to her manager for him to refuse my service. Do not disagree with the ignorant front desk agent as she will tell the manager a lie and you will be denied service. I will never ever go back to this location. Please avoid as they are not good people.