Enterprise Rent-A-Car

Reviews

• KG

  Kechia Gran

  5 days ago
  5.0
  Enterprise stepped in to save the day! Another car rental agency (rhymes with squirts) said that I'd canceled a reservation, which I did not, and so did not honor a confirmed reservation. Yay, Enterprise!
• DR

  D. James Robinson

  Jun 26, 2026
  1.0
  Extremely disappointed with my experience at this Enterprise location. I reserved a Standard SUV a week in advance, only to be told by Camilla via voicemail 15 minutes before my pickup—while I was already in an Uber—that it was no longer available because the previous renter extended their reservation. Upon my returning the call, instead of offering an upgrade to my standard SUV request, I was offered a downgrade to a car and was told, “That’s all that is available,” by Jada. No attempts to get me into a comparable SUV or checked nearby locations to accommodate my needs. What was even more disappointing was the dismissive attitude I received from Jada. When I expressed my frustration and said I would be contacting Corporate, the response was simply, “That’s fine.” There was no empathy, no apology, and no effort to make the situation right. This experience ruined my travel plans and has cost Enterprise a loyal repeat customer. I expected much better customer service.
• DS

  Dr. Sharita Speed

  Jun 24, 2026
  1.0
  My experience at this Enterprise location was, without question, the worst customer service experience I have ever had. Unfortunately, the primary issue was not the vehicle availability, it was the unprofessional treatment I received from the Branch Manager, Camilla Cuellar. I reserved a midsize SUV online at the advertised rate and arrived at my scheduled pickup time. Upon arrival, I was told to wait 15–20 minutes because there were several customers ahead of me, but I was assured it would not be an issue since there were plenty of vehicles available. After waiting approximately 45 minutes, I was informed that no vehicles matching my reservation were available and that the only option was a premium SUV at an additional cost of approximately $70 per day. While I was understandably frustrated, I recognized that inventory shortages can happen. My concern was not with the local branch having limited inventory, but with Enterprise’s reservation system allowing customers to reserve vehicles at one price only to be presented with a significantly higher rate upon arrival. I contacted Enterprise Customer Support to explain the situation. The representative acknowledged my concern and advised me to accept the upgraded vehicle because it was late in the day and no nearby Enterprise locations had vehicles available. She also documented my reservation with notes indicating that my rental rate should be adjusted back to the original reserved rate once the vehicle was returned. While I was speaking with Customer Support, I mentioned that I intended to file a formal complaint with Enterprise Corporate regarding the reservation and pricing issue. At that point, Ms. Cuellar became visibly upset. She stated that any complaint would negatively impact her branch and repeatedly expressed concern that her store would be “dinged.” Despite my explaining that my complaint was directed at the reservation and pricing process, not at her location, Ms. Cuellar told me that because I intended to file a complaint, she no longer felt comfortable renting a vehicle to me. She refused to honor my reservation, instructed me to leave the premises, and denied me service solely because I planned to report my experience. I have never encountered a manager who refused service simply because a customer intended to exercise their right to provide feedback. Her behavior was rude, retaliatory, and highly unprofessional. Rather than attempting to resolve the situation or demonstrate good customer service, she escalated the issue and left me stranded without the rental I had reserved. I will be contacting Enterprise’s General Manager and Regional Manager regarding this incident. Regardless of any inventory challenges, no customer should ever be denied service because they intend to file a legitimate complaint. This experience fell far below the level of professionalism I have come to expect from Enterprise, and I sincerely hope appropriate action is taken to ensure no other customer is treated this way.
• MC

  Miss Seleste God's Chosen (God's Child)

  Jun 10, 2026
  5.0
  Ms. Camilla is the Best!!! & team, fast and on task. Get you in and out. I hate that they relocated her & her old team from HAPEVILLE, Georgia, but when prosperity mode comes into affects. It's time to climb. Entreprise needs to teach, train and elevate more people like her, Mr. NOEL, MR. KELVIN, MR. LIAM, & MR. EDDIE (This was the team from HAPEVILLE). Now let's gets these others Entreprise jump off 👏 into Inspirational mode. Times made be hard, but it takes good people 🙏, to vessels provisions & growth. That's ENTREPRISE!!! THANK YOU, ENTREPRISE GOD BLESS YOU 🙌
• LC

  Lance Cranford

  Jun 6, 2026
  1.0
  I've rented from this location several times and never had a complaint—which is why this turn was so surprising. Yesterday I picked up a Standard SUV that reeked of cigarette smoke. Traveling with small kids made keeping it out of the question. I figured they'd just swap it. Instead the only thing offered was a smaller SUV that didn't come close to what I originally booked, and when I said so, they refunded me—fast. No "let me see what else we've got," nothing. The speed of that refund said everything: they'd rather close the booking and move on than problem-solve. So I went to a competitor that same day—and the difference was night and day. They actually listened to what I needed, put me in a premium SUV at a lower daily rate, and added a discount after I told them what happened. That's a company that wanted to earn my business and keep it!! Enterprise had every chance to do the same and didn't. It taught me a valuable lesson: don't pick the closer, off-airport option over empathy, problem-solving and care.

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