Safelite

Reviews

• GM

  Gabriel Mieles

  1 day ago
  1.0
  **DO NOT USE SAFELITE — TERRIBLE EXPERIENCE AND ZERO ACCOUNTABILITY WITH THE MOBILE SERVICE FROM THE BUFORD LOCATION*** I am extremely disappointed with Safelite and the way this entire situation has been handled. I scheduled a mobile windshield chip repair, and technician Javier came out to perform the service. What should have been a simple, minor repair turned into a much bigger problem when additional cracks appeared in my windshield after the repair. Now, instead of having a small chip repaired, I am facing a full windshield replacement. This is completely unacceptable. I contacted Safelite expecting them to investigate what happened and take responsibility for the outcome, but instead, I was told that the additional cracking is considered a “failed repair” and that I am responsible for replacing my windshield. I even spoke with manager Gabriel, hoping someone in management would take this seriously and help resolve the issue. Unfortunately, he was unable to provide a satisfactory resolution. I was essentially left to deal with the consequences and potential expense myself. **How is this acceptable customer service?** A company should not be able to leave a customer with a worse problem after providing a service and then simply dismiss the situation by calling it a failed repair. At the very least, the company should thoroughly investigate what happened, explain its findings, and provide a fair resolution. Customers should not feel abandoned when something goes wrong. If GEICO is referring you to Safelite for windshield repairs, please do your research and carefully consider your options before agreeing to the service. My experience has been incredibly frustrating, and I would not want another customer to go through the same situation. I believe Safelite needs to be held accountable for how these situations are handled. Customers deserve transparency, professional workmanship, and meaningful support when a repair goes wrong. Instead, I am left with additional damage, the possibility of paying for an entire windshield replacement, and no satisfactory solution from management. **I would not recommend Safelite based on my experience.** A company's responsibility to its customers should not end the moment a repair fails. Do better, Safelite.
• OE

  Olivia Echols

  3 days ago
  5.0
  My technician Rodney repaired my Lexus NX 300 windshield. I can barely tell I ever had a chip. I was pleasantly surprised with the results!
• AD

  Ashwin Deepnarain

  Oct 8, 2026
  5.0
  Dan did an outstanding job. He is an asset to the Safelight team. Took the time to answer my questions. Completed the job on time as promised. Kept me updated throughout the entire process via text messages. Please consider Dan as you tech expert next time you need a windshield replacement.
• EE

  Ericka

  Oct 7, 2026
  5.0
  Caesar the tech was amazing he was polite, fast he knew his job, he was on time he communicated with me very well he had the best customer service that I have had in years Thank you Caesar you are the best😊💯
• TT

  Tina TV

  Sep 21, 2026
  5.0
  I took my car to Safelite and Dan got to work immediately! He had me in and out of there in 50mins! He offered windshield wipers for a good price but I thought I didnt need them plus I was searching for my promo code to pay for the windshield. Times be tough! He gave me free wipers because they were in bad shape to protect my new shield. So incredibly kind and quick!!

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