Enterprise Rent-A-Car

Reviews

• PS

  Priya Selvam

  6 days ago
  5.0
  Elston was good, explained and gave some tips for driving too
• GA

  Gaius Ahamide

  Aug 26, 2026
  1.0
  This was one of the worst customer service experiences I have ever had. I reserved a Nissan Pathfinder or similar SUV several days in advance. When I arrived, I was told they had no SUV and could only offer a minivan, which did not work for my trip. What made this even more frustrating was that there appeared to be other similar SUVs available at the location. I have a video recording showing those vehicles there at the time. I understand that vehicles may sometimes be unavailable or assigned to other reservations, but the employee’s attitude was completely unacceptable. She was dismissive and rude while I was trying to understand my options. While I was still speaking with her, she began helping another customer. When I told her we were not finished, she responded rudely and eventually told me, “I’m done with you.” Enterprise later moved my reservation to another location, leaving me to figure out how to get there without a vehicle. When I went back inside to ask for the employee’s name so I could report the incident, she completely ignored me. Other customers witnessed the interaction. The lack of professionalism, courtesy, and basic respect was shocking. I would strongly recommend avoiding this Enterprise location.
• WM

  Will McGaughey

  Aug 25, 2026
  1.0
  They gave me a car that broke down within an hour, and then another car with a broken seatbelt and refused to replace the vehicle for me. Very dissatisfied and the manager is extremely rude.
• CW

  Chrissy Watson

  Aug 20, 2026
  5.0
  This was the easiest, quickest, and friendliest car rental experience I’ve ever had, and I was able to get a great rate through USAA Perks. This was after another major car rental company told me last minute that they had no cars available for me, even though I reserved one with them 3 months in advance. I’ll be sticking with this Enterprise location from now on…thank you!
• TT

  Tiffany

  Aug 9, 2026
  5.0
  Elson and Jackie are the reason why I know I can trust Enterprise. I called to let them know I was arriving a few minutes late and although I could hear how busy they were, Jackie was pleasant on the phone and didn’t try rushing me off the call. She was kind and gave me the feeling that she was happy to see me and help upon my arrival. It just so happened that Jackie was the person to help me with my rental and she made it such an easy, smooth process while I had my toddlers in the car. Jackie was knowledgeable and I had no doubt in her confidence. When it was time to return the vehicle, Elson helped me. As soon as I walked in, yes he was on call while also having other customers inside the building but he immediately gave me eye contact and assured me that he would be right with me. As he ended his phone call even MORE customers walked and a rude lady walked in yelling at him while he was in the middle of speaking to customers. He assured her that he would assist her and finished his sentence with the customers and came to help with my return. He was literally in the middle of walking out and letting customers know that he would be right with them and she continued to yell at him. Not a soft yell, but a yell that shakes the building. It was clear that the customer was just one of those “I’m never going to be satisfied “ kind of customers and everyone in the room could see that. I was highly impressed with how calm Elson was and letting her know that he would help her. She was the last customer to come in and just tried to wreck the entire atmosphere that Elson set in the building. The atmosphere was a happy, cheery, and genuine experience. Elson was a true professional and maintained the atmosphere that she tried to interrupt. I was very impressed with how nice he was and how his demeanor didn’t change. And of course, you have Jackie doing her part outside with customers and getting things in order. They both were extremely professional, kind, fast, and kept things moving. I’ve never experienced this type of atmosphere before at Enterprise or any other car rental place. As a Sales Director, I can see they’re clearly a great team but could manage their own facility each on their own. I’d trust Enterprise every time if I encountered employees like these two. They clearly have what it takes to manage a facility and even an entire region or district to help other places model the company the same way as they do. Enterprise will forever be in great hands with Elson and Jackie. Never doubt that at all. Thank you so much for the quick help, kindness, and making me feel like me and my family will always be in a safe place with a safe vehicle. I am truly forever grateful.