Grand Motorcars

Reviews

• CT

  Christopher Torres

  today
  1.0
  Predatory "Yo-Yo Financing" & Bullying Tactics ⚠️ Do not do business with this dealership. They engage in predatory "spot delivery" or "yo-yo financing" scams. After keeping my down payment and giving me the car, they failed to send the original contract to my bank, meaning the loan was never funded. Two months later, they tried to force me into signing a completely different contract with an added, expensive optional warranty (Assurant RA Protection) that I explicitly asked to be removed. When I refused to sign their messed-up paperwork, their staff resorted to hostile scare tactics, calling me and threatening that the "cops would be looking for me" if I didn't sign by the next day. I physically returned the vehicle and the keys directly to the manager. Unsurprisingly, they refused to give me a written return receipt and are illegally withholding my down payment. I have already filed a formal merchant dispute with my bank, along with complaints to the State Attorney General's Consumer Protection Division and the Consumer Financial Protection Bureau (CFPB). Look closely at their other reviews—they have a documented history of doing this exact same thing to other customers. Save your money and your sanity and go somewhere else.
• ZM

  Zachenzie Milhouse

  6 days ago
  1.0
  Elderly consumers deserve honesty, respect, and protection—not financial stress and unanswered questions. It is deeply troubling when customers are left feeling misled, ignored, and forced to fight to get their money back. Many older adults have spent decades working hard for their money, and no one should have to worry about losing their hard-earned savings because a business will not provide clear answers or resolve a financial dispute. When a dealership makes promises about a vehicle purchase, returns, or refunds, those promises should be backed by transparency, documentation, and accountability. Ignoring calls, failing to provide requested paperwork, and leaving customers without a resolution are serious concerns. Our elderly deserve better. Their hard-earned money should be protected, not put at risk. I encourage everyone, especially older consumers and their families, to read every document carefully, get all promises in writing, and thoroughly investigate a dealership before making a major financial commitment. As a grandchild this happened to my mother.
• SM

  Shaniyah Morris

  6 days ago
  1.0
  Be very careful when doing business with Grand Motors. My experience raised serious concerns about transparency and accountability. I received explanations and assurances, but when I requested documentation to support those statements, I was unable to get the answers I needed. Buying a vehicle is a major financial decision, and customers deserve straightforward answers and paperwork to back up what they are being told. I would encourage anyone considering this dealership to read the fine print, get everything in writing, and keep copies of all documents. My experience has left me very disappointed.
• HE

  Howard Epstein

  Oct 7, 2026
  1.0
  Buyers beware very disappointing experience!!😡 I am extremely disappointed with my experience with this dealership. The information presented online about the vehicle was not consistent with what I later discover and I felt that misleading and deceitful sales tactics were you throughout the process? What concerns me most is that information was represented to me as accurate when it turned out not to be I believe customers deserves complete honesty and transparency when making such a major purchase selling a vehicle is one thing but providing in accurate or misleading information to get someone to move forward with a purchases unacceptable I strongly encourage anyone considering purchasing from this dealership to do their own research verify every detail independently carefully review all paperwork and get everything in writing before signing anything or sending money based on my experience. I would not recommend this dealership. I hope the dealership takes this feedback seriously and changes the way it handles online vehicle listing and customer transaction.
• MS

  Mercedes Smith

  Sep 30, 2026
  1.0
  ⭐️ EXTREMELY DISAPPOINTED — BUYER BEWARE I purchased an EQS 580 from this dealership, and what should have been an exciting luxury-car purchase turned into one of the most frustrating and disappointing customer-service experiences I have ever had. Sunny and Hunni, the managers, made promises that they simply did not keep. I was sold a car where the windshield was cracked and exposed me to a big safety risk. I then signed a WE-OWE that promised it would be fixed at my residence within 24 hours. Instead, I waited approximately THREE WEEKS for the replacement while still having my safety compromised. If you tell a customer something will be handled within 24 hours, you should have enough professionalism and integrity to follow through—or at the very least communicate honestly when you cannot. Then, after everything I had already dealt with, I was told that the dealership would send me a check to reimburse me for having my tint done because of the problems and inconvenience I experienced. Guess what? That check never came. Another promise that was made and never fulfilled. Being an out-of-state customer made things even worse. I had multiple attempts to contact the dealership where I was hung up on, and I had an extremely difficult time getting my tags. Because of the problems with the process, I ended up having to pay additional fees myself. What makes this experience even more disturbing is that I genuinely felt that I was being treated differently because I am an African American customer. I cannot tell someone else what their intentions were, but I can absolutely speak to how I was treated and how the situation made me feel. I felt dismissed, disrespected, and as though my concerns were not being taken seriously. This is not how a customer should be treated after spending the kind of money required to purchase an EQS 580. Luxury vehicles come with a luxury price tag, and customers should receive a level of customer service that reflects that. Instead, I was left chasing people down, trying to get answers, dealing with broken promises, paying additional expenses, and repeatedly having to advocate for myself just to get basic issues addressed. The most disappointing part is that management had multiple opportunities to make this right and chose not to follow through on the promises they made. My safety was at jeopardy the entire way and I felt it was not an importance to the dealership and upper management. I would strongly encourage anyone not to do business here. My EQS 580 should have been a purchase I was excited to talk about. Instead, this dealership made the entire experience horrible, stressful, and unnecessarily difficult. Promises mean nothing if you don’t keep them. Customer service means nothing if you stop caring once the sale is complete.