Enterprise Rent-A-Car

Reviews

• BM

  Brian Muntanga

  May 10, 2026
  5.0
  Got help from a lady on pick up who was extremely nice and professional but I forgot her name, drop off was a very smooth process from Gabriel who was also very nice and professional. Great team over there at the Barrett Lakes location, this will be my spot moving on. Cheers!
• MR

  Maria A. Reid

  May 8, 2026
  5.0
  From start to finish, the Enterprise associates were amazing, which went a long way to making my experience (which included TWO extensions) a 10/10 will do it again. Thank you!
• TC

  timothy carr

  May 4, 2026
  5.0
  I just wanna let everybody know that the Kennesaw Enterprise at town Center is the best Enterprise I’ve ever been to. Antoinette and MJ did me so great that I just wanted to give this positive of you to say thank you.
• NR

  Natasha Rowe

  Apr 27, 2026
  1.0
  If I could give zero stars, I would. I’ve been to this location multiple times with no issues, but this experience completely changed that. Gabriel should not be in a customer-facing role. He was rude, dismissive, and passive-aggressive from the start. I had to ask multiple times if he could even hear me because he was so dry and unresponsive. He made commitments he didn’t follow through on and took zero accountability. When I asked to speak with a manager, he said, “I am him, it’s me,” then later contradicted himself and said the manager wasn’t there. When I continued asking who his manager was and how I could reach them, he refused to provide the information and said they “couldn’t give that out.” After I asked several times to speak with a manager, he hung up on me. When I called back, the first time no one answered. The second time he picked up again and continued to give me a hard time for simply asking how to contact his manager. He even said he wasn’t going “back and forth” — when I was asking a basic question. I’ve never felt so dismissed as a customer. This was disrespectful, unprofessional, and unacceptable. I would not recommend this location to anyone as long as he is there. Bad business.
• KS

  Kawanna Strong

  Apr 15, 2026
  1.0
  I had a reservation through my State Farm Insurance to pick up a rental car at 2205 Barrett Lakes Blvd. The reservation is through State Farm Insurance. Upon arrival, Gabrielle Bryant, Assistant Manager, started assisting me. Even though State Farm Insurance is paying for my rental car due to an car accident, Gabrielle Bryant was very rude, condescending and disrespectful during our conversation. Before I arrived, I contacted this office and spoke to Gabrielle Bryant on the phone. I asked Gabrielle what information I needed to rent the car. Gabrielle only stated I would need my driver's license, insurance policy and photo ID. Upon arrival, he stated I needed two months copy of my utility bill for my apartment. He did not tell me I needed a copy of my utility bill to rent. Also, Gabrielle Bryant interrupted me serval times in conversation for listening to what I have to say to him. I requested to speak to Antionette Woodruff, Manager, and Gabrielle would not go to get her from her office or even let her know a customer was waiting to speak to her. Gabrielle introduced himself to me as the Manager, but he is the Assistant Manager of the location. I did not pick up the rental car. Gabrielle was so rude to me. I decided not to rent at this location. The driver was nice enough to bring me back home due to Gabrielle Bryant making the process difficult for me to rent the car. I've rented from this Enterprise Rental Office several times in the past few years, and I've never had to show my utility bill. I'm so upset and I did not deserve the disrespect Gabrielle Bryant showed me today.