Cummins Sales and Service

Reviews

• MS

  Mario Alberto Alfaro Salazar

  Mar 27, 2023
  5.0
  Muy buena atención por parte del personal que ahí trabaja
• BO

  Billie Orris

  Aug 2, 2020
  1.0
  This place is a total scam - took our MB Sprinter Van there due to the generator not working. Left it there for a week - NEVER had anyone call us, give us an estimate, tell us what the issue was - NOTHING! Had to call repeatedly to even find out if it was repaired and when we could pick it up. My husband went on his lunch break to pick up and was then told that the only person in the entire place that could check him out, was on the phone. He had to wait more than 30 minutes for “Don” to finish his phone call and check him out. They charged us $725.00 for ???? When my husband was able to try the generator- NOTHING had been done!! Exact same issue!! And this company is the manufacturer of this generator!! Took the van back first thing the next morning (we tried calling - NO ONE ever answered) - told them that absolutely nothing had changed with the generator-we had paid $725 for nothing! DON went in the van - flipped some switches - then says “well sorry but the (one and only) person that works on these is on another call and I’m not pulling him off of that job - you can leave the van and if he “HAPPENS” to finish early “MAYBE” he can take a look at it - otherwise I can give you a refund” . This was Friday morning at 8:30 am - we were leaving on a two-week cross-country trip on Sunday morning. DON called at 3pm Friday afternoon to inform us “yeah...it’s not gonna happen. The tech didn’t finish early - I’m just gonna process your credit, you can come pick the van up”. My husband got the van - brought it home and decided to check and see exactly what work had been done to the generator when it was at this shop for an entire week - guess what he found??? The generator had not even been touched!! The panel had not been removed - NOTHING!!! A COMPLETE AND TOTAL SCAM!! BUYER BEWARE!!! They were going to charge us $725.00 for our van sitting in their lot for over a week!! Needless to say, we will be filing an official complaint with the authorities.
• CC

  Caleb

  Aug 21, 2018
  1.0
  Over-priced for what they offer. Was charged an hour and a half for them to do diagnose something I had already diagnosed... they charge 158/hr. I’m a PE (professional engineer) and I don’t even charge that much. I would recommend looking elsewhere or finding a smaller shop. These guys will gouge you. You’ve been warned.
• JW

  Johnny Watts

  May 29, 2018
  5.0
  Don (Service Manager) and the team @ Cummins of Gainesville Ga are AWESOME. Our RV Gen was having issues, Don was able to resolve our problem and get us back on the road. Highly recommend this place.
• LH

  larry harris

  Jun 1, 2017
  1.0
  If a business tells me they are busy and will call me back I expect a returned call. I called Barry in the service department and was told he would call me back to schedule a repair. Still waiting!

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