Mavis Tires & Brakes

Reviews

• TB

  Tay Bay

  1 day ago
  5.0
  This place was amazing!!!! Only this location from my experience. I loved working with Jameeka! She was so sweets and very helpful. She made sure she explained everything that was taking place and she had all the patience in the world with all the questions we asked. I wouldn’t recommend another place! Also they were fast!
• DL

  Danielle Long

  1 day ago
  5.0
  Jameeka provided an amazing customer service experience. Very knowledgeable and informative, she made sure I was aware of their protocol and standards along with another manager. The team did an excellent job with servicing my vehicle. They were very thorough and attentive. My fiance and I are very pleased with the quality and professionalism and will continue to be customers with this location again in the future.
• CR

  Cee Richards

  3 days ago
  5.0
  Great experience during my visit! Janecia, Harold, & that handsome one (idk his name, he told me to call him this lol) def had me in & out! Thank yall again! The prices for them tires is not CHEAP though, so just know that! But overall, service was satisfying.
• TB

  Toni Brown

  Oct 9, 2026
  1.0
  I am beyond frustrated and disappointed with my experience at Mavis. I originally brought my vehicle in for one simple service: four new tires. During my visit, the technicians recommended additional services, and because I trusted that they were the professionals and knew what was best for my vehicle, I agreed to their recommendations. Unfortunately, that decision has turned into an absolute nightmare. First, my vehicle was kept much longer than I anticipated. When I finally picked it up, I noticed that my gas tank door was open. At the time, I didn’t think much of it. However, when I stopped to get gas, the fuel kept spitting back out, something my vehicle had NEVER done before. As I continued driving, I began noticing even more concerning issues. My car started behaving strangely, almost as if it were losing traction, and it struggled to accelerate properly. Shortly afterward, I received a Hill Start Assist warning, something I had never seen or experienced in my vehicle before. After researching the warning, I learned that it can be associated with wheel speed sensors, traction control, and other vehicle systems. Let me be VERY CLEAR: My vehicle was driving perfectly fine before I brought it to Mavis. I had absolutely no noticeable mechanical or performance issues, no acceleration problems, and no warning lights other than a tire pressure sensor that needed replacing. I knew the condition of my vehicle, and I was confident in how well it performed. Concerned about these sudden problems, I returned to Mavis TWICE seeking answers. During one visit, an employee suggested that my car needed a tune-up, which did not seem to correlate with the symptoms I was experiencing. I was then instructed to return when the manager and a more experienced technician would be present. When I returned as instructed, before even thoroughly inspecting my vehicle, they immediately denied having anything to do with the problems. I explained repeatedly that my car was functioning properly before their services and that these issues began immediately afterward. I requested that they investigate further rather than dismiss my concerns. Their response? They essentially told me the timing was a coincidence and that these things just happen with cars. That response was completely unacceptable. As a woman, I am well aware that women can sometimes feel dismissed or underestimated when discussing automotive issues. I cannot speak to their intentions, but I certainly felt that my concerns and knowledge of my own vehicle were not being taken seriously. I do not have to be a mechanic to know how my car drove before and after being serviced. What makes this situation even more upsetting is that I didn’t bring my vehicle in because it was malfunctioning. I brought it in for TIRES. I trusted their professional recommendations, paid for additional services, and left with problems I had never experienced before. Now, my vehicle has developed multiple issues and is currently INOPERABLE. I went from having a reliable, properly functioning car to having a vehicle I cannot even drive. I’m not claiming to have a mechanical diagnosis proving what caused these issues, but the timing and circumstances absolutely warrant a thorough investigation instead of an immediate dismissal of responsibility. What disappoints me most is the lack of accountability, concern, and willingness to genuinely investigate a customer’s complaint. Instead of working toward a resolution, I was left feeling dismissed, frustrated, and stuck dealing with a vehicle that is no longer drivable. I WOULD NOT RECOMMEND MAVIS BASED ON MY EXPERIENCE. I trusted this establishment with my vehicle, and I deeply regret that decision. Customers deserve transparency, professionalism, and genuine concern when something goes wrong, especially when their safety and transportation are at stake. I am sharing my experience to caution others and to encourage Mavis corporate to take this situation seriously. I am seeking a proper investigation, an explanation, and a fair resolution.
• EM

  E Mere

  Oct 5, 2026
  1.0
  Requested exhaust check & Alignment. Got an alignment due to car pulling to the right. Now my Car is Unaligned and is worst then when I took it in! Took it back the next day, and was told the alignment not aligning my car was due to blah blah blah🤨 in order words buy this & that! My issue is… if you saw a problem…why do an alignment that wouldn’t work! My car is severely worst & not safe to drive. I need a resolution! In addition I’d like a print out of the machine alignment report…which was not provided at the time of service. No wonder this company has been involved in many deceptive practice lawsuits. I