JB
Jeanetta Brantley
May 20, 2026
What makes this situation even more concerning is that instead of addressing the documented concerns and screenshots that were publicly shared, the company appears to be soliciting or encouraging “counter reviews” in an attempt to discredit a customer’s REAL experience.
The issue was never about “not being able to afford a luxury vehicle.” That narrative is both dismissive and intentionally misleading. The issue is about professionalism, accountability, communication, and ethics.
When a customer provides screenshots, written communication, timelines, agreements, and evidence showing they were pressured to remove a review before repairs would continue, the professional response should be to resolve the issue responsibly, not recruit outsiders to attack the customer personally online.
The fact that someone openly stated they were “sent a link” to leave a review specifically after another customer shared a negative experience speaks volumes. That does not restore credibility. If anything, it raises even more questions about how this business handles criticism and public perception.
As a consumer, it is extremely disturbing to watch a company attempt to publicly shame or financially belittle someone simply because they spoke honestly about their experience. Comments implying that someone should not own a luxury vehicle if they cannot afford repairs completely miss the point and come across as arrogant, unprofessional, and intentionally disrespectful.
Nobody expects repairs to be free. Customers DO expect honesty, transparency, professionalism, and ethical behavior.
The reality is this:
• A customer’s vehicle remained inoperable for weeks.
• The customer was told the review needed to be removed before repairs would move forward.
• The customer is now expected to pay thousands to retrieve the vehicle, tow it elsewhere, and pay another shop to repair the remaining issues.
• The customer provided screenshots and written evidence supporting these claims.
• Instead of accountability, the company’s response appears to involve damage control through outside reviews and personal attacks.
That is what people are reacting to.
No business is above criticism, especially when the criticism is supported by documentation. Trying to bury or discredit a customer’s experience instead of resolving it professionally only damages trust further.
I’d personally NEVER refer this company to a sole based on how they’re behaving to their own mistakes and mishaps.