Enterprise Rent-A-Car

Reviews

• GC

  Geana Chaplin

  Aug 24, 2026
  5.0
  Always looking out for me!
• CB

  Cat Bell

  Aug 17, 2026
  1.0
  My experience with this Enterprise location was very disappointing. I rented a car for 5 days, and when I picked it up, the vehicle was dirty, had no windshield washer fluid, and smelled strongly of cigarette smoke. I called the location to report the issues, but they were closed. When I received a text "Thanking" for renting the car, I text back to explain the strong cigarettes smell, then I received a text message stating that someone would contact me during business hours, but no one ever did. While I was out of town, I thought I had lost the car key and contacted roadside assistance. I later found the key and immediately canceled the request. Since the assistance was canceled and no one ever came out to assist me, I was surprised to see a $70 roadside assistance charge when I returned the car. I questioned the charge, and it was eventually removed. Overall, I was very disappointed with the condition of the vehicle. I have rented from Enterprise in the past and had much better experiences, but it seems that the company no longer maintains its vehicles or provides the same level of service it once did. Based on this experience, I will not be renting from Enterprise again.
• LO

  Luca Owl

  Aug 11, 2026
  3.0
  If you call, you are put on hold, hung up on, or if they answer, they take your number and do not call back. You have to be in front of them to get the service everyone else applauds, over the phone is very different.
• SA

  Sirena Arkwright

  Aug 4, 2026
  5.0
  Olivia provided outstanding customer service throughout my rental experience. She was kind, patient, and incredibly helpful from beginning to end. She took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable with the entire process. What stood out the most was her positive attitude and willingness to go the extra mile to make sure everything was taken care of. She made what could have been a stressful situation so much easier, and I truly appreciated her professionalism and attention to detail. Thank you, Olivia, for making my experience such a pleasant one. Enterprise is lucky to have someone as dedicated and customer-focused as you. I would definitely recommend this location and look forward to working with her again in the future!
• XK

  Xavier K

  Jul 17, 2026
  2.0
  I rented a car from this branch through an arrangement made by my insurance company while my own vehicle was being repaired. The initial pickup process was smooth, efficient, and pleasant. The staff got me on the road quickly, and my first impression was positive. What I expected to be a short rental eventually turned into more than a month because of delays in repairing my car. During that extended rental period, I began receiving an oil change reminder every time I started the vehicle. The constant notification became frustrating, so I brought the car back to the rental branch. I was simply told to continue driving it until it reached a certain mileage, which didn't really resolve the inconvenience. Later, I was instructed to take the rental car to Mavis for maintenance myself. While I understand that routine maintenance is necessary, I didn't feel that responsibility should have fallen on the customer. It took time out of my day, and I wasn't happy about having to handle it. After I returned the vehicle, my final balance was charged correctly, but I never received a receipt, which I needed to submit to my insurance company for reimbursement. I made multiple phone calls and spent a considerable amount of time waiting on hold, simply trying to obtain a copy of the receipt. What should have been a simple request became unnecessarily difficult. I spoke with the representative who answered the phone, and he assured me that he was sending the receipt "right now." Unfortunately, "right now" turned into more than an hour with nothing received. I called back, and this time he explained that the processing takes time, but he couldn't tell me how long it would actually take. Instead, he asked me to call again if I still hadn't received it within 30 minutes. As of tonight, I still have not received the receipt. This experience has been extremely frustrating. If a representative makes a commitment, customers should be able to rely on it. Clear communication and timely follow-through are basic expectations of good customer service. Unfortunately, this experience fell far short of those expectations and left me very disappointed. 7/21/2026 I finally received my receipt after making a third phone call. The representative who answered already seemed to be aware of my situation, and from his tone of voice, it was apparent that he was not pleased, possibly because of the review I had posted. He explained that he had sent the receipt multiple times, but I genuinely never received any of those emails. I had already checked my spam and junk folders, and there was nothing there. While I was still on the phone, he sent it again, but it still didn't arrive. We then verified my email address and even tried sending it to an alternate email account, but that also failed initially. Eventually, I did receive the receipt, although I'm not sure what was done differently to make the final attempt successful. While I appreciate that the issue was ultimately resolved, I believe customer service representatives should remain professional regardless of the circumstances. Even if a customer has expressed frustration or left a negative review, it's important to approach each interaction with patience, courtesy, and professionalism. Customers remember not only how problems occur, but also how they are handled. A calm, respectful attitude goes a long way toward rebuilding trust.

Frequently Asked Questions About Enterprise Rent-A-Car