Enterprise Rent-A-Car

Reviews

• JJ

  Jaime

  Aug 25, 2026
  5.0
  Exceptional customer service As long as there are vehicles You are in and out within30 minutes Recommend
• WM

  wilson Jair Mejia

  Aug 25, 2026
  5.0
  Excelente servicio, muy amables los empleados. El viaje fue largo y no tuvimos inconvenientes con el vehículo 🙏🙏 Muchas gracias. Los recomiendo al 100%, sin ninguna duda. 👌
• VG

  Victoria “Tori” Gross

  Aug 23, 2026
  5.0
  Smooth process from beginning to end. I was just sad I had to return the rental lol but overall I had an amazing experience! I highly recommend 👌
• LM

  Lisa Maydwell

  Aug 18, 2026
  5.0
  The customer service exhibited by Kristen will ensure that I return to this location. The car was wonderful. It was clean, the tank was full of gas, and pick up and drop of was easy and efficient. The young lady with curly hair (I forgot to ask her name) made my pick-up experience fabulous.
• YH

  yuwen hu

  Jul 30, 2026
  1.0
  PLEASE DO BETTER. Every step of this rental experience was frustrating. I had a confirmed reservation for July 29 for a Premium SUV (Ford Expedition Max or similar). The day before, an Enterprise representative called to confirm my reservation. I specifically asked if my vehicle would be ready for pickup at 10:00 AM, and she confirmed that it would. When I arrived at the Duluth branch, I was told there was no vehicle available. The representative blamed a recent Wagoneer recall, which suggests Enterprise already knew there would be an inventory issue, yet no one contacted me beforehand. He checked nearby branches but couldn't find a replacement and told me to drive to the airport location, saying they would likely have inventory. I asked him to call ahead, but he claimed he couldn't contact the airport location. I also asked if the airport could allow me to return the vehicle to Duluth, and he assured me the manager should be able to approve that exception. With no other choice, we drove an hour out of our way to the airport. At the airport, we explained everything to the representative, Darin. He immediately said there was nothing he could do and that the Duluth branch had given us incorrect information. He made no effort to help, didn't look up my reservation or check inventory, and simply handed me the customer service number. Customer Service tried to help by matching my original reservation price and vehicle class but couldn't. The representative told me to speak with the airport manager and said the issue had been escalated to the area manager, who would contact me shortly. That call never came. I went back inside and again spoke with Darin. When I asked for a manager, he said he was the manager and there was nothing he could do. Again, he never looked up my reservation or attempted to find a solution. I then called the Duluth branch. The same representative told me, "Let me talk to my manager—she knows people at the airport she can call." This contradicted his earlier claim that he had no way to contact the airport. He promised someone would call me. Again, no one did. As a last effort, I went to National, where I happened to meet someone who identified himself as the airport area manager. He called the Duluth area manager on my behalf and assured me I would receive a call shortly. I am still waiting. This experience was unacceptable. I was sent from one location to another, given conflicting information, and repeatedly promised callbacks that never happened. I spent hours trying to solve a problem that Enterprise created, while multiple employees made little or no effort to help. What should have been a simple vehicle pickup became a wasted day filled with inconvenience, poor communication, and disappointing customer service. Enterprise dropped the ball from start to finish, and I hope this experience is taken seriously so future customers don't have to go through the same ordeal.

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