Enterprise Rent-A-Car

Reviews

• KB

  Kirsten Butler

  Aug 25, 2026
  5.0
  Excellent customer service! Justin and the others were very helpful and nice. Answered all my questions and were very easy to rent from !
• AS

  Amanda Soares

  Aug 1, 2026
  2.0
  Our experience at Enterprise was completely unacceptable. We had a confirmed reservation and email confirmation, yet when we arrived, the manager was rude from the very beginning. Instead of trying to help us understand the issue or offer any solution, he flat-out told us he wasn’t going to rent us a car and made it clear he had no interest in helping. My father does not speak English fluently, so my uncle and I were translating for him. Rather than showing any patience or professionalism, the manager became increasingly rude and dismissive. Every question we asked was met with attitude. We were simply trying to understand what had gone wrong and how we could fix it. What made the situation even worse was that we explained we had an international flight out of Orlando on Saturday and urgently needed transportation. He didn’t care. He refused to help us, refused to make a new reservation, offered no alternatives, and essentially showed us the door. I’ve never experienced customer service this disrespectful. Whether he didn’t want to do his job or simply didn’t care, his behavior was completely unprofessional and unacceptable. We left feeling embarrassed, disrespected, and stranded despite having done everything correctly by making a reservation ahead of time. I have also contacted Enterprise’s corporate customer service because this is an unacceptable way to treat customers. No one deserves to be spoken to or treated with such disrespect, regardless of the language they speak or where they come from. We were speaking to him politely, calmly, and simply trying to understand the situation, yet he blatantly did not care and made no effort to help us. This level of customer service is unacceptable, and I sincerely hope Enterprise addresses this behavior so no other family has to experience what we did. I will never use Enterprise again, and I strongly encourage others to think twice before renting from this location.
• KR

  Kala Redding

  Jul 29, 2026
  5.0
  Rental was simple, Prices were excellent especially with my state discount.
• SR

  Sai Rohan

  Jul 16, 2026
  1.0
  Worst location to rent a car from. Even with a confirmed reservation, they had no vehicles available when I arrived. They never called or notified me in advance that my reserved vehicle segment was unavailable. I even asked if they could provide a larger vehicle as a replacement, but they didn’t have any vehicles available at all. Reserving a car from this location was a complete waste of time. I would not recommend this location due to their poor communication and lack of customer service.
• CD

  Chad Davis

  Jul 1, 2026
  5.0
  5 star friendly staff - customer service is unmatched - A+ for this location