Enterprise Rent-A-Car

Reviews

• SH

  Shantricia Harkness

  4 days ago
  5.0
  Great customer service from start to finish, and I was given an awesome car. The staff was friendly, professional, and made the entire process smooth and easy. They answered all of my questions, kept me informed, and made sure I was comfortable with everything before leaving. Overall, I had a very positive experience and would definitely recommend them to others.
• BM

  Brandon Mccoy

  May 8, 2026
  1.0
  Friendly staff, but the overall experience was extremely disappointing. I booked a rental two days in advance, arrived at the scheduled pickup time, and was told the vehicle I reserved was not available. When I asked if a vehicle could be brought from the airport location which typically has a much larger inventory I was told they operate on a “separate system.” As a customer, that explanation is frustrating and feels like a cop-out. If a reservation is confirmed, especially by a company as large as Enterprise that also operates Alamo and National, customers should be able to rely on that commitment being honored. Instead, my entire travel itinerary was disrupted, and I had to scramble last minute to secure a rental through a competitor, who fortunately was able to help immediately. I’ve chosen Enterprise over competitors many times in the past, which made this experience even more disappointing. Being left without a vehicle on the day of a trip is unacceptable and something I wouldn’t expect from a company of this size and reputation
• KL

  Kimura Leonard

  May 1, 2026
  1.0
  Despite several follow-up calls, I have still received zero resolution or reimbursement from Enterprise corporate regarding my out-of-pocket hotel. Christina, previous Decatur Manager on Lawrenceville Hwy, promised a refund and showed empathy. My experience remains a nightmare. After a major mechanical failure in a 2025 vehicle left me stranded in Cordele, GA, Enterprise’s response was unacceptable: * Roadside Assistance Failure: No immediate solution was provided, forcing me to pay for a hotel out of pocket. * Cordele Branch Negligence:The next morning, I was told no replacement cars were available. Instead of a shuttle or a swap, their "solution" was to have me drive a malfunctioning, potentially unsafe vehicle to a repair shop myself. * Enterprise Silence: Multiple calls to the Decatur location have gone unanswered or unresolved. I paid for a reliable vehicle and received a safety hazard, a logistical mess, and an unplanned bill. I am still waiting for Enterprise to take accountability and reimburse the costs incurred due to their equipment failure.
• TH

  T Hayes

  Apr 27, 2026
  1.0
  I had an unfortunate experience at Enterprise Rent-A-Car while working with Kylencia Johnson. When I arrived to pick up my rental vehicle, the interaction felt unwelcoming, and there was a long delay in receiving the vehicle. During the process, important information was explained very quickly, which made it difficult to fully understand the details. When I returned later to address billing concerns, the interaction remained unpleasant and escalated in a way that was inappropriate and unprofessional. I believe customer communication should always be handled with patience and respect, especially when explaining important rental and billing information. I did, however, appreciate Christine Eze for taking the time to clearly explain everything and providing a much better customer service experience. Her professionalism made a big difference. I also feel stronger management support at this location would help improve overall customer service.
• CB

  Carlton Brown

  Apr 18, 2026
  1.0
  It must be standard practice that in person customers are more important than those who have actually rented a vehicle and may have issues. Its like they refuse to answer the phones when there are customers in the store, My rental broke down on the side of the highway. I ended up having to call police as car literally cut off in street. I was told by enterprise that I MUST contact the branch where I picked up vehicle to be able to get another vehicle. I have called a minimum of 20 times over a 2+ hour period while stranded on the side of the road trying to get help and to figure out what I needed to do. Everytime I called the branch, I would either be on hold up to 30 minutes or more, and then the call would just magically drop and I would have to call again, or someone would quickly answer and say they'd be right back (not giving you the opportunity to speak a word), and they would never return. Or after sitting on hold for 30-45 minutes the calls would just continuously disconnect for no reason. You can't tell me that they are not purposely avoiding call ins. Horrible horrible experience with these folks, BTW I gave a 1 star rating because that is as low as they allow me to post my review. Shame on you Enterprise.

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