Mavis Tires & Brakes

Reviews

• GT

  Gene “MiamiOne” T

  1 day ago
  4.0
  I purchased my tires from here and have gotten good service. There are other Mavis locations closer to my home. But in one, a tech tried too move my manual tranny vehicle, without having that skill. So I always come to this one. Great service.
• CW

  Collin wagner

  Oct 16, 2026
  1.0
  Put the incorrect tire In the incorrect spot. Horrible customer service and kept my vehicle the entire day for two tires. Customer service will also trick you and did not getting a discount as well
• NF

  Nancy FitzGerald

  Oct 14, 2026
  5.0
  I am very pleased with the service I received today at the Dacula location. I dropped my car off at 9am with a possible brake issue. The technician found that a caliper bolt had fallen off the tire. Gary was able to locate this specialized part and had it delivered to his store by 3pm. I picked up my car at 5pm, ready to go! Fast, efficient and pleasant! Thank you, Gary, and the technician who worked on my Jeep!
• JW

  Jacovia Woodward

  Oct 13, 2026
  2.0
  My boyfriend brought his vehicle to this location and purchased two tires. Unfortunately, what should have been a straightforward service visit turned into a disappointing experience due to unauthorized services and poor customer service. During the visit, an employee identified as “BE” on the receipt stated that the vehicle needed a wheel alignment. He acknowledged that there had been a discussion about whether an alignment would be necessary. However, my boyfriend had specifically instructed the shop to contact him before performing any additional services. Despite those instructions, no one contacted him to obtain approval. Instead, the shop proceeded with the wheel alignment without his authorization. To be clear, **the concern is not whether the vehicle needed an alignment. The concern is that the shop performed an additional service without obtaining the customer's consent.** These are two entirely separate matters. I would expect any reputable automotive service provider to understand that discussing a potential service does not constitute authorization to perform it. Customers have the right to know what work is being performed on their vehicles and to approve any additional charges beforehand. Unless a business intends to provide a service at no additional cost, it should never assume that it has permission to proceed. Furthermore, performing unauthorized automotive services and charging customers for work they did not approve can potentially expose a business to legal liability, including civil litigation. Depending on the circumstances, such conduct may raise concerns under Georgia's Fair Business Practices Act, O.C.G.A. § 10-1-390 et seq., as well as applicable contract law. **A customer should not have to consider filing a lawsuit simply because a business failed to obtain authorization before performing additional work.** Businesses have a responsibility to respect the customer's right to approve or decline services before those services are performed. Equally disappointing was the customer service provided by “BE,” the older gentleman who assisted us. His attitude was unnecessarily unpleasant and dismissive. Rather than acknowledging our concerns, taking accountability, or offering a simple apology, he failed to demonstrate the professionalism and courtesy expected from someone representing a business. Mistakes and misunderstandings can happen, but how a business responds to them speaks volumes about its commitment to customer satisfaction. In this situation, a little accountability, respectful communication, and a genuine effort to resolve the concern would have made a significant difference. Obtaining customer authorization before performing additional services is not an unreasonable expectation. It is a fundamental part of ethical and professional business practices. Unfortunately, the combination of unauthorized work, poor communication, and the lack of accountability has cost this location our future business. We will not be returning, and I sincerely hope management takes this feedback seriously and reinforces the importance of customer authorization, transparency, and professionalism with its staff.
• KB

  Krista Buttram

  Oct 8, 2026
  5.0
  Better service here than dealing with either Ford dealership in Gwinnett County. Get me informed every step of the way. Courteous staff. I’ll be back and recommend everyone try

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