Enterprise Rent-A-Car

Reviews

• AS

  Allison Simmons

  Jul 1, 2026
  1.0
  This was my first time renting with Enterprise, and unfortunately, the entire experience was confusing, stressful, and extremely disappointing. My friend, who is an Enterprise member, originally made the reservation using her points. Because she has an out-of-state driver's license, she was told she had to use a credit card instead of a debit card, even though the vehicle was being returned to the same location. Since we don't have a credit card, I was told I couldn't simply be added as a driver, despite having a Georgia license. Instead, I had to create my own reservation and account, which meant we lost the ability to use her Enterprise points. No one explained that this was why the price increased. I was only told the higher cost was because I needed to purchase Enterprise's insurance. When I asked about using my own insurance, I was told I would have to provide proof and update my policy, then call another branch the next day to remove Enterprise's coverage and receive a refund. As a first-time renter, this process was incredibly confusing and was never explained clearly. After finally leaving, I realized I had never been given a receipt. I checked my email—nothing. I called the branch, confirmed they had my email address, and still never received one. Because I had no receipt or reservation information, I couldn't review my charges, cancel the insurance, extend my rental online, or even access my reservation number. The branch was closed the next day, leaving me with no way to resolve any of it. Things only got worse. Before my rental was even due back at 12:30 p.m., I was charged $136 at 10:00 a.m. Then, instead of reaching me on my cell phone, an employee called me at my workplace, which I found very unprofessional. She told me she had tried my cell, but I never received a call. I told her I was already planning to return the vehicle shortly, yet I later learned I had been charged for an additional day before anyone even discussed it with me. Because I keep my debit card locked for security, I was told they could only attempt to process the payment one more time before my account would be locked out. They attempted another charge without confirming that I had unlocked my card. When I requested a breakdown of my charges and a receipt, I was told I couldn't receive one until the payment processed. I contacted Enterprise customer service and discovered that my contact information on the rental agreement was incorrect—both my phone number and email address had been entered wrong. I was told a manager would contact me regarding my concerns. Instead, the same employee called again asking me to update my payment information. I explained that I would unlock my card and pay when I returned the vehicle because I wanted to review my receipt first. I also mentioned I was still waiting for the manager's call. Her response was that she was the only person there. She then accused me of lying about unlocking my card, even though I have proof showing the timing of the charges and when she contacted me at work. Throughout this entire experience, nothing was explained clearly. My contact information wasn't verified, I wasn't asked whether I wanted an emailed or printed receipt, and I was never provided the basic information I needed to manage my rental. For a first-time customer, this was an incredibly frustrating experience. I work in an industry where I regularly refer customers to rental car companies, and I have recommended Enterprise many times in the past. After this experience, I can no longer do that with confidence. I hope management reviews how first-time customers are treated and provides better communication and customer service going forward.
• SB

  Sherry Brown

  Jun 16, 2026
  5.0
  Cordele Enterprise office staff were amazing!!!! They are a great bunch of treasured employees for your company!!!
• LL

  Lauren Leggett

  Jun 15, 2026
  4.0
  The customer service was awesome ! I was greeted and helped right away. A Special shoutout to AL for making sure my process was very smooth and handled in a timely manner! I would definitely recommend this establishment.
• MT

  Melodie Turner

  Jun 14, 2026
  1.0
  Was not satisfied at all with the service. I won't go into detail but I was very disappointed in the service that I received. 😒
• AY

  anon ymous

  May 18, 2026
  5.0
  Had a wonderful customer service experience with (i think her name was) Candice? Absolutely wonderful! She is beyond professional! She actually cared and got involved in handling a conflict between an insurance miscommunication, and got it situated!! So rare to find that these days. Thank you!!