Valvoline Instant Oil Change

Reviews

• LM

  LaTonya Mew

  3 days ago
  5.0
  Yesterday, I went to Valvoline for an oil change. When I arrived, I was placed in Bay 2, and I was sitting there wondering why it was taking so long. I soon discovered that the car in front of me had some issues, and they were working hard to fix it. Eventually, I was moved to Bay 3, and I started to feel a bit impatient. It felt like I was in a crowded church trying to leave, but can't because I'm stuck behind all these sisters with the big hats trying to hug each other, talking in the aisle, and I can't get through, holding me hostage! That's when Shawn came over to smooth things over and actually gave me a discount for my wait, which I really appreciated. While my car was being serviced, Brent came out to chat with me and provided a humorous experience that made the wait feel enjoyable. It was a lot of fun! I highly recommend going to Valvoline and asking for Brent or Shawn. Everyone else there was nice too, but Brent and Shawn really stood out to me, especially because they come with the discount (lol) and their great personalities. Overall, I had a very entertaining and positive experience at Valvoline!
• ML

  Michael LeBlanc

  4 days ago
  5.0
  This place has a sense of easy going camaraderie that only comes from professionalism and good training. In and out, open with the ins and outs of what they were doing, and did I mention professional? Brent, Gavan, and Chris along with Marco showed me what it's like to experience the full full compliment of Valvoline excellence.
• PG

  Pierre Gordon

  6 days ago
  5.0
  I came over today to get a few receipts. I’ve always Bring all of my cars here. The first person I encountered was Ms. Rissa. She was very pleasant Greeting with a lovely smile. She introduce me to Mr. Brent. This gentleman was very professional and knowledgeable on what I was trying to do. I would highly recommend one in the area to bring their cars here for oil change because Customer Service is so rare and this Conyers location delivers big time!
• EW

  Esther Wade

  6 days ago
  5.0
  Excellent experience today. The manager introduced himself, which was nice. The staff was very professional and thorough, explaining everything clearly. I was wowed with the overall customer service experience. Thank you Valvoline, Conyers, Ga
• NN

  Na Na

  May 12, 2026
  1.0
  Damage occurred during oil change at Valvoline in conyers. I had left I five star review at first because of the great service but the way the manager BRENT handled the damage on my car left a distaste. I submitted a claim after i found out the sound I was hearing was my skid plate dragging on the ground. It had been knocked out during the oil. I was told to come in to get it checked so the team can send pictures over for proper reimbursement. I informed Brent that I would not like them to repair but to simply send pictures over for reimbursement because did not feel comfortable with the same people who damage my car fixing it. Brent and his team continued to ignore this concern as Brent still tried to screw screws back in. I had to repeatedly tell him to stop as this is not what I asked for nor am I required to let them fix it only to send pictures over for the claim. Do you know this Manager Brent denied my claim because I didn’t want them to fix it? I’m not obligated to let the people who damaged my car to fix it and have the right to receive reimbursement. The team is saying it’s just screws but my wheel well had been dragging and has a clear split in the front and I would like a new one not just screws. Even still I’m am rightfully owed whatever reimbursement. But to deny my claim because I didn’t feel comfortable with them fixing it is egotistical. I have escalated this concern to upper management Area manager Daniel. Will be updating and definitely not comfortable with them touching my car again.

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