Safelite AutoGlass

Reviews

• WB

  winston bailey

  5 days ago
  1.0
  Windshield repair was done. My first appointment date was between 8am to 1pm, after waiting all morning I received a call from Manager Gerald around 12 noon. He said the Windshield arrived late and the tech had just left, and someone from the parts dept was supposed to call me. Now he is calling me this late. We agreed on an extra $50 discount with the other previous discount of over $100. The amount would be $1,143.05. When the tech came the following weekend, the amount changed to $1,261.85. I told to him to do the job and I will talk it over with Gerald, since he was not at work that day said the tech. I have been trying to reach Gerald from April 27, with no luck. Safelite of Conyers you have to treat you customer better, your word supposed to mean something!
• MW

  Monique Washington

  May 13, 2026
  5.0
  Hi, The technician, Timothy, who came out to fix my windshield did an amazing job! He was very knowledgeable about everything concerning my windshield and kept me updated throughout the entire process. He was professional, friendly, and made the experience smooth and stress-free. I truly appreciate his great customer service and attention to detail. Thank you again, Timothy, for a job well done!
• KB

  Kimberly Brewer

  May 12, 2026
  5.0
  I had an Amazingly easy and wonderful experience using Safelite to repair a ding to my windshield. I hope that I don't experience anymore dings to my windshield, but if I do, I would definitely use there service again. The price was reasonable. The Tech was knowledgeable and very professional. My windshield looks great and I can barely tell where the rock hit my windshield. I am a very satisfied customer. Thanks Safelite for an Amazing experience.
• SS

  spyder61man

  May 11, 2026
  2.0
  Had wind shield replaced today, now I have a driver assist system needs service warning and my lane departure system does not work. Tried to call to talk to a human and their phone system does not want to be bothered basically. I will admit the phone run around has got me on edge because their online appt. system wants to keep my car all day, and right now I am not feeling that!!!!
• TT

  torri thornton

  Apr 29, 2026
  1.0
  had a windshield repaired by Safelite back in September, and thanks to the constant temperature swings over the winter, the crack started spreading again. Since the repair supposedly came with a warranty, I called expecting a simple follow‑up fix. At no point was I ever told that Safelite refuses to repair the same spot twice and automatically pushes you into a full replacement instead. I only found out when I suddenly received an email and text saying my replacement glass had been ordered — for an appointment I believed was for a repair. When I called to clarify, I learned they had reopened my original insurance claim without my consent, which meant I’d now be responsible for my deductible. My deductible is high, so it was cheaper to self‑pay. I asked them to cancel the insurance appointment, and I booked a new one online with my credit card. Instead of canceling the original appointment, they simply changed the date, which made no sense and honestly made me wonder if they get some kind of commission for keeping claims open. On the day of the appointment, they asked to come early. I rearranged my work schedule to accommodate them — only for the technician to show up with a windshield that was visibly scratched. He told me I’d have to reschedule because they needed to order another one. So I took time off work for absolutely nothing. I rescheduled for the following Tuesday and again rearranged my schedule because it was raining and the work couldn’t be done outside. At 7 AM that morning, they called asking to come early again, which I couldn’t do. Then they informed me I suddenly had a $100 balance due. I had already paid in full, and there was no balance when the first technician came out. The representative couldn’t explain the charge and seemed to imply it was because of the reschedule — even though the reschedule was 100% their fault due to the scratched glass. I told him I wasn’t paying another cent and asked him to at least check the glass before coming out. I called the 800 number when they opened, and they also couldn’t give me a valid reason for the extra charge. Around 10 AM, the technician called to tell me the new glass — the replacement for the scratched one — arrived cracked. Not scratched this time. Cracked. Two defective windshields in a row. Either their quality control is nonexistent or the glass is being mishandled, but either way it’s unacceptable. He said his manager would call me right back to reschedule. An hour passed with no call. At that point, I called the 800 number again and canceled everything. My windshield crack isn’t spreading, and after all this nonsense, it’s simply not worth the hassle. Between the misinformation, the unauthorized insurance claim reopening, the defective glass twice, the unexplained $100 charge, and the repeated inconvenience of rearranging my work schedule for appointments that never happened, I cannot recommend Safelite to anyone. If you do use them, inspect your glass thoroughly before installation because clearly something is very wrong with their quality control — whether at the manufacturer or on Safelite’s end.