SIXT Car Rental - Atlanta International Airport (ATL)

Reviews

• SN

  smriti s nirmala

  3 days ago
  1.0
  Extremely Disappointing Experience – Unreliable Service at ATL I have been renting from SIXT regularly, almost every week, and one of the main reasons I prefer SIXT at ATL is their extended operating hours until 1 AM, which is essential for me because I frequently arrive late for pickup. Today, I walked into the rental location expecting the same reliable service I have come to depend on, only to find the counter completely unattended, with everyone having left before the advertised closing time. This is absolutely unacceptable. What is the point of advertising extended operating hours if customers cannot rely on the staff being there during those hours? For someone who rents every week and specifically chooses SIXT because of its late-night availability, this was not just an inconvenience; it was a complete failure to deliver the service promised. I am genuinely surprised and disappointed. I considered SIXT a reliable rental company, which is why I kept choosing them over other options. This experience has seriously undermined that trust. SIXT needs to take its advertised operating hours seriously and ensure staff are available until closing time. Customers should not have to worry about being stranded or left without service when they arrive during the company's stated business hours. I hope management takes this feedback seriously. Regular customers deserve better than this.
• ZH

  Zackary Hobbs

  4 days ago
  1.0
  The pickup process seemed good, friendly and efficient. Unfortunately during the process they robbed me of 519 dollars. We prepaid for the car before arrival and during the "Security deposit " they charged my card $519. I am shocked that theft like this still happens. We reached out, emailed, tried to call but got hung up on. The whole experience makes me sick to my stomach. On top of that, after we returned the vehicle they charged us ANOTHER $288 bucks. We are now speaking to our card company and law enforcement. DO NOT RENT HERE. This whole thing is a nightmare. What a mistake we made choosing Sixt.
• HW

  Heather Waddell

  6 days ago
  1.0
  If I could give it a zero I would! We booked and paid up front our full reservation $300 5 weeks ago. We've been sitting here for over an hour of them telling us they don't have a car for us but yet they can take our money. So now we are stranded in Atlanta and all they can say is other people have mobile checked in while they're sitting on an airplane, but yet we checked in hours ago and they're giving them cars before us. I recommend never coming to this place. Stay away. We have 6 people & one wheelchair. I will blast this company on every site I can after what they did to us. The manager in the parking garage, Tonya I believe, is wonderful. She took be brunt of my anger & only because of her she managed to get us a vehicle to fit us all. Sadly this puts another family at jeopardy now. Corporate has to fix this. You cannot leave customers stranded at airports & not honor reservations made weeks in advance. Do better Sixt! Thank you Tonya & I cannot apologize enough for losing my temper.
• JH

  julie humble

  Oct 4, 2026
  1.0
  My husband used his i phone to map the airport. We got to the sixth rental return, gathered our things and were heading to the train. Within minutes my husband realized he left his phone in the car and turned back to retrieve it. The car had already been moved and the phone was turned off and gone. Clearly an employee immediately found the phone, stole it and turned it off instead of doing the decent, moral, ethical thing and turning it in. I have his location on my phone and it was just showing in the rental lot and not updating. Going straight to voicemail. We knew it was there and some scumbag took it but had to catch a flight and all they did was give us a flyer with a number to call to file a claim.
• JB

  Jarod Bernat

  Sep 28, 2026
  5.0
  Lucius at the ATL check in counter gave me the best customer service I’ve ever experienced by quite literally any company related to travel. He was incredibly nice, had great positive energy, and was very accommodating with my rental. I thought maybe Lucius was just an anomaly of an amazing and welcoming attitude, and then when I checked my car back in, Sydney asked me about my rental experience and told me about the cool features SIXT has with matching travel rewards status with some other rewards programs. She had a similar positive and welcoming energy like Lucius did, and their friendly vibes alone would be my main reason for renting with SIXT again. They made me feel like I was a top priority renter and it was literally my first time ever renting from SIXT. I recommend SIXT to the highest degree. The vehicle I rented was exceptionally nice, the customer service was the best I’ve ever experience, and they made me want to become a SIXT lifer if the experience is the same everywhere. Lucius and Sydney were AMAZING!!!!

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