National Car Rental

Reviews

• EM

  Ephraim Murph

  1 day ago
  5.0
  I wanted to take a moment to recognize the incredible service I recently received from National Car Rental at the Atlanta airport location. I’ve always loved National because of how simple and stress-free the rental process is. One of the biggest reasons I recommend National to everyone is the flexibility of being able to use a debit card when booking round-trip flights without having to deal with large deposits. That alone sets National apart for me, but the customer service is what truly keeps me loyal. On my recent trip, I booked a full-size car and was pleasantly surprised when the team allowed me to leave with an SUV. The checkout representative named Love was absolutely amazing. She had such a positive personality and made the entire experience feel welcoming and effortless. Things became stressful afterward because I ended up missing my flight, but the customer service agent immediately noted my account and made sure the manager contacted me directly. The manager was incredible throughout the entire process. They stayed on the phone with me while I was safely on the road so I could provide payment information without feeling rushed or overwhelmed. That level of patience, empathy, and professionalism truly stood out to me. In today’s world, genuine empathy can feel rare, especially while traveling when situations can already be stressful. The Atlanta team made me feel supported instead of treated like just another customer. It honestly felt like world class, first class service. I brag about National to my friends all the time, and recently one of my friends signed up for Emerald Club for the first time because of my recommendation. After their trip, they told me their family couldn’t believe how easy the process was simply walking to the car and driving off. That convenience and consistency is exactly why I continue to choose National. Thank you to the Atlanta team, especially Love, for creating such an outstanding experience. Please make sure they receive the recognition they deserve.
• RM

  Rod Mims

  1 day ago
  2.0
  I rented and paid for a luxury sedan vehicle. Upon arrival I was told they did not have one. I was “upgraded” to a luxury SUV only to find out that once on the road the car had a bad rear tire. This should have been caught by National. Ultimately I had to return the car to an Enterprise location as the car was not safe to drive. It was replaced with the smallest economy car which was the only vehicle available. I don’t believe the responsibility is on the renter to bring a tire gauge to assess each tire before renting a vehicle. Nor should a renter have to decipher that a leak exists in the tire. Hopefully National will provide some type of consideration for rate paid.
• KB

  Keona Blunt

  May 6, 2026
  5.0
  The best experience from an airport location, or any rental car company for that matter. My car had some mechanical issues, and national handled things with care. Ordering me emergency tow, a rideshare to the location, and seamlessly swapped out the car. The staff was so nice and so patient, so accommodating. I received a call from the manager and several members of the staff provided me with their contact information if I ran into issues after returning my vehicle. You can tell that the corporate location has great communication with the on site staff because I was so concerned that I would have to continuously repeat or explain my experience for help, but thankfully they were well informed of the incident and the process needed to get me back on the road in no time. Thank you so much. Something that could’ve been a nightmare, worked in my favor with little delay. Thanks again. I’ll definitely continue renting with national in the future.
• MD

  Mike DeSarno

  Apr 27, 2026
  1.0
  Horrible experience. I rented a vehicle and a few hours later I got a flat tire. I had heard a clicking shortly after I picked the car up, there must have been a nail in the tire. I pulled over immediately to not damage the rim. I called National roadside assistance, there was no spare tire in the vehicle. I had no choice except to wait for emergency roadside assistance. It took three hours for the tow truck to show up. I was sitting on the side of the highway the entire time. No apology, no communication from National. They wanted me to uber to the airport for a new vehicle. I called and told them I was just ubering to my hotel because it was 11:30 and I didn’t want to be any later. I called three times to inform them that I was not coming back to the airport and needed to know what to do to close out the rental. Nobody could answer my question and nobody wanted to be helpful. I received a call three days later asking when I was gonna return my overdue rental. I informed them that their roadside assistance had towed it somewhere, and I did not know where it was, and I gave the keys to the tow truck drive; no return communication from National and three days later I got the invoice and I was charged for a day of rental. Unfortunately, I had to spend more on Ubers the rest of my trip than the rental car would’ve cost so I ended up double paying for my transportation. Still no calls and nobody from National seems to care. I’ve been a very loyal National customer for 10 years, not using any other rental car companies. I will be changing and using a company not owned by national in the future. If they’re not gonna put spare tires in the cars that they buy for their rental fleet, then they have to provide better roadside assistance than a three hour wait 15 miles away from the airport close to the city. EDIT: I have already reached out to your link below in the reply to this and tried to address the lack of service with your customer service people and nobody cares. There is no regard for customer experience other than the people working at the airport asking for good reviews...
• GM

  Gabby May

  Apr 22, 2026
  1.0
  My husband and I recently rented a vehicle from National, and I am extremely disappointed with how this situation was handled. I have been a loyal National customer for many years and hold an Executive account, so this experience was especially surprising. Prior to our trip, I contacted National to request assistance transferring free rental days to my husband’s account and to help us make a reservation that would qualify for those free days. At the time, the codes were not yet available, but the agent assured us that once the codes were ready, we could simply apply them after returning the rental. We relied on that guidance, and that is exactly what we attempted to do. To our surprise, we were later told that we were responsible for paying the full amount because the vehicle we were given was considered ineligible. However, the reservation was created by the National agent, and we specifically asked them to ensure the reservation would qualify for the free day codes. When we called to resolve the issue, our call was transferred to escalations, where we spoke with an agent named David. Unfortunately, this interaction was extremely unprofessional. He spoke to us in an accusatory tone, repeatedly interrupted us, and did not allow either my husband or me to fully explain the situation. We ended the call feeling frustrated and unheard. We later spoke with another agent who stated that they would call us back after reviewing the matter, but we have yet to receive any follow-up. As a long-time customer, I am very disappointed with both the customer service and the outcome. We were not expecting to incur over $500 in charges based on instructions provided by your own representative. I respectfully request that this situation be reviewed and corrected, and that appropriate consideration be given to resolving these charges. I hope National will take this matter seriously and provide a fair resolution.