National Car Rental

Reviews

• DC

  Danny Cho

  1 day ago
  5.0
  It's rare for someone to go out of their way to accommodate your request. But alas, James Anthony from National went out of his way to accommodate my request. My wife and I came through and James greeted us and told us what they had available; GLC300, X3 a couple Volvos... I didn't want any of those. I wanted a Hyundai or Kia, a vehicle that would provide most of the driving on its own (not on same level as Tesla self driving but it's really good!) so I asked James if there was any way we could get a Hyundai or Kia. He understood, nodded his head, spoke on the mic for a bit then walked off. What seemed like 20 minutes (was actually like 3), I saw a freakin Genesis roll up and James popped out the car and told us to have a nice day.... I almost cried. The rental we paid for calls for a Genesis but I guess majority of those who rent vehicles, prefer the brand names of Benz and BMW. I manage an Auto body shop and personally, BMW and Benz aren't great cars. They are overrated especially compared to a Palisade/Telluride that has many safety options and has its own self driving system for a dramatically lower price point. But yeah, James came with the Genesis and it had exactly what I wanted. He didn't even complain, roll his eyes, sigh, or get upset in any way. He wasn't expecting anything in return. He just did what he did, exceptionally well and I acknowledge that. People like him help elevate the reputation and standing of a company. He is what I call, irreplaceable. National is a fantastic company because of people like him. James, if you read this review, I acknowledge your level of customer service and I'm grateful to you and what you've done for me and I'm certain, what you've done for many others. Thank you!
• SB

  Skip Barnette

  1 day ago
  5.0
  We use National Car Rental for all of our trips, both in the United States and abroad. As Emerald Executive members, we enjoy the ease of reserving a vehicle online, the ability to proceed straight to our vehicle and the effortless return process. Our most recent trip to Atlanta was, as we have come to expect, effortless! We were quickly on our way. The return was also quick and easy. The staff we interacted with was professional and courteous. In the end, a typical experience.
• ES

  Ed S.

  Oct 4, 2026
  5.0
  We normally take our personal vehicles to our vacation destinations. But when we decide to use a rental, we prefer to rent from the Atlanta airport. From past experiences dealing with the local, more convenient locations. We have been disappointed on the day of pick up with the lack of vehicles and cleanliness. We arrived at the Atlanta airport location around 10 PM to avoid traffic. The airport location has plenty of vehicles, but the 15 passenger van that we were looking for was not ready. But a gentleman and employee by the name of Alonzo Phillips. Not only was he able to speed up the process, but had excellent conversation skills until our vehicle was ready. Did not know much about him for the exception that he was from North Carolina area and was an exceptional employee for National car rental. Thanks again!
• BL

  Bill Lyons

  Sep 27, 2026
  5.0
  Could not be happier about booking my last rental car with National for my trip. I flew into Atlanta and needed to rent a car to get to Chattanooga and back for a business trip. I enrolled in the "Emerald club" to do the "choose any car in the aisle and go". I thought for sure that was a gimmick but it was actually even easier than I expected. I booked the reservation and got the app on my phone. When I left the airport, I walked past tons of people at various counters waiting in line. I got to the garage and there were at least 40 cars to choose from. That was the part that took the longest - deciding which vehicle to actually pick. I really did just drive out the garage and stopped only to show my driver's license to someone at the gate. Total human interaction was less than 30 seconds. Then - I got a ride from Chattanooga to Atlanta so I called back and asked if I could just leave the rental in Chattanooga at their airport. The lady on the phone was super friendly, updated my return location, lowered the cost on the total trip by $100 since it was a shorter trip and was super polite. I parked at the Chattanooga return garage and just handed the keys to someone who just wanted to know how my experience was. No paperwork - the reservation just updated on my app as complete. In total it was $252 for 3 days including all taxes, fees, insurance, and fuel service. Honestly I will never go with another rental car place after that. The time saved and convenience is by far worth a few extra bucks. By contrast, my last trip I went with "Routes" because they were the cheapest. I lost 4 total hours standing in line dealing with their clueless staff on both pickup and dropoff. Emerald club only from now on.
• AR

  Ana Reineke

  Sep 21, 2026
  5.0
  This review is a little overdue, but Dakota absolutely deserves the recognition! A while back, I flew into Atlanta after a long day of travel and arrived at the National rental car area to find basically nothing available except vans—no SUVs and hardly any regular vehicles. I was tired, frustrated, and admittedly not in the best mood when I started complaining. Dakota was managing the evening shift, and he handled the situation incredibly well. He stayed calm, professional, and genuinely kind. He immediately started working on getting additional SUVs for those of us who were waiting. He first found me a Hyundai Tucson, but when we realized it wasn’t properly cleaned, he didn’t hesitate to switch it out and got me a really nice Ford Explorer instead. Fast forward to today—I was back at National at the Atlanta Airport, and Dakota happened to be the one checking me out. I was honestly impressed that he remembered me after all this time (although I may have been pretty memorable that night! 😂). What really stood out both times was his attitude. Even when dealing with a tired and frustrated customer, Dakota kept his cool, treated me with kindness and respect, and focused on finding a solution instead of making the situation more frustrating. Excellent customer service deserves to be recognized. Thank you, Dakota, for taking such good care of me then and again today. National is lucky to have you!