National Car Rental

Reviews

• JY

  Jeff Yeates

  4 days ago
  1.0
  Would give lower if possible. Family was in town, so booked a 24 hour local rental to tour the city. Returned the vehicle on time. The following day I received at $160+ fee for returning the car to another state, that I have never been to or visted. I’m generously assuming they rented the car out to somebody else after me who did a one way, but somehow the system tagged me. Glitch? Incompetence? I returned to the rental location 4 days later to inquire how this was possible, as I’ve never been to the city in question and had returned the car on time to make a flight from the airport. They assured me they would take care of it. They took care of it by charging me the fee. I’m still working with National for the third consecutive day while they”investigate “ my dispute.
• JC

  Jeremy Culbertson

  Jul 3, 2026
  3.0
  The car itself was fine, but when I picked it up from the rental location, they confirmed the lengthy rental period and never mentioned any mileage or duration limits. With just three days left in my confirmed rental period, I received a notice saying they expected the vehicle returned that day. I sent an email for support—they promised to respond within 24 hours, but I never heard back. When I finally called, the first representative essentially hung up on me. The next rep explained that they don’t actually rent cars for that length of time, and that I needed to go to a national rental office to sign new paperwork for the remaining days—the nearest one was over an hour away. Unbelievable. To her credit, the last agent did manage to resolve it, but the whole ordeal was a massive hassle creating needless stress and runaround for me, made worse by zero upfront communication that there would be any issue with keeping the car that length of time. I'd expect better from a national chain.
• DW

  Danielle Williams

  Jul 3, 2026
  5.0
  National Car Rental continues to exceed my expectations every time I rent from the Atlanta Airport location. The team consistently goes above and beyond to make sure my needs are taken care of, and their customer service is second to none. A special shoutout to Alonzo and Zyrian—they make an incredible team! Their professionalism, positive attitudes, and willingness to go the extra mile truly set this location apart. They make the rental process smooth, efficient, and always make me feel like a valued customer. It's experiences like these that keep me coming back. Thank you for the outstanding service—I will definitely be returning!
• AB

  Amanda Bedwell

  Jun 23, 2026
  5.0
  I was trying to get from STL to GSO after a disrupted trip, and I was extremely anxious because my 12-year-old was going to be home alone if I didn’t make it back in time. After sprinting through ATL airport trying to make a connection I had no chance of catching, I was overwhelmed and exhausted. Delta rebooked me for the next evening, but your team stepped in and truly saved the day. I had an exceptional experience with your team during what was a very stressful travel situation. Jeremy was absolutely wonderful. He went above and beyond to make a rental work for me. He stayed calm, patient, and solution-focused the entire time, which made a huge difference. Your check-out booth agent was also fantastic, friendly, efficient, and reassuring. Her huge smile set me off on my long night drive with a good feeling. Additionally, Jesus Santillan quickly resolved a billing issue, ensuring there were no delays with my expense report. Everyone I encountered handled my situation with kindness, professionalism, and a calm demeanor that I desperately needed in that moment. Thanks to them, I was able to get on the road and make it home to snuggle my daughter. Thank you, thank you, thank you to your team for turning a stressful situation into a positive experience.
• KF

  Kd Felton

  Jun 18, 2026
  1.0
  Been a loyal Emerald Isle customer for years. Returned my car at Atlanta Airport yesterday and after going through security, realized I left my wallet in the car (fell in the floorboard). Called National immediately, they said file a claim at the website and it will be sent FedEx back to me. There was no way to file the claim at the website given. Realized my car key was in the wallet and decided to risk missing my flight to take the two trains back to the rental area. Was told lost and found had just closed I wouldn’t get it back until tomorrow-go to the Alamo desk and use the QR code to file claim. Alamo desk threw out the QR code “because it never worked”. As soon as I got back to my gate (sweating, exhausted and frustrated) I started getting fraud alerts from by Credit card companies. My wallet had been found, stolen and all cards used at various places. Called Customer Service, livid, after cancelling ALL cards, and was told it was being escalated and to expect a call back. Nothing. No return call. Just an email asking for the claim number which I was never given and now do not trust the email—they could be the people who stole my wallet. While it is on me that I did not triple check the car, this isn't just an inconvenience, it is a violation of trust—it’s a major safety concern.