Enterprise Rent-A-Car

Reviews

• LC

  linda collins

  4 days ago
  5.0
  I had some advance trepidation with the size of the Atlanta airport that renting a car there might turn into more trouble than it was worth. I’m happy to say that I was VERY PLEASANTLY SURPRISED at the level of courtesy across all staff members,efficiency, and ease of pick up and drop off being equally Top-Notch at the Enterprise Rental Car Center. Additionally, my ONLINE Reservation did not ‘calculate’ a 15% Promotional Discount offered ONLINE which I thought would be a ‘lost cause’ in the hubbub of such a busy airport. NOT SO!!! A simple ‘ask’ to a staff person who quickly presented me with a Manager who gladly recalculated my final invoice to reflect the 15% Discount ON THE SPOT! This was truly an Exceptional 5 STAR experience for a seasoned traveler.
• PP

  Paul Macdonald-Parry (Paulmacdp)

  Aug 28, 2026
  2.0
  The beginning and end of the rental were unsatisfactory. This was in Atlanta USA. It would be useful to be told that the rental cars there have no built in satnav or radio and you must use your phone apps instead. You are given a choice of cars which are parked up but only one had a rear parcel shelf because apparently they get stolen and Enterprise don't bother replacing them! So any belongings are therefore visible when you park up. This limited my choice from about 20 cars to just one. The hand over in the UK at Enterprise is much more customer focused. It may be that the sheer number of customers at the busiest airport in the world means that the team at Atlanta just wants to process you as quickly as possible without taking the time to make sure you are happy and comfortable before driving off. The return of the vehicle is equally impersonal. I'd just driven over 400 miles to return the car and needed to catch a flight back to the UK. A brief question to ask if anything could be improved, (how much time have you got and what difference would it really make?) before being charged $16 for something or other, a charge I disputed and was taken off. The key change that needs to be made is instead of putting a sign up that says anything left in the car is trash, perhaps a more helpful approach would be the representative to take a cursory look in the car and ask if what has been left is indeed trash. I inadvertently left some hats on the back seat as well as some neck pillows. I only realised after we had checked in and some considerable distance from the car drop off. One hat belonged to my late father and had sentimental value. Obviously the onus is on the customer to check but a different approach would avoid this. A child's favourite toy could slip through for example causing some upset on the way home. Customer service at Enterprise USA was rather impersonal when compared to my local UK branch.
• YS

  Yuliia S

  Aug 27, 2026
  5.0
  We had an exceptional experience with Enterprise Rent-A-Car! 🚗✨ Honestly, everything went so smoothly that we could hardly believe it. We had budgeted much more time for picking up and returning the car, but the entire process was incredibly quick and convenient. We were able to check in online, then simply pick up our paperwork and head straight to the garage. There, a team member explained which row we could choose our car from based on our reservation, and we had a huge selection of vehicles—more than 10 different options to choose from! We ended up choosing a white Hyundai Venue, which was clean and in great condition. They even left the trunk open to help keep the car from getting too hot before we arrived, which was such a thoughtful touch! The car drove perfectly throughout our entire trip. When it was time to return it, we arrived a little earlier than our scheduled return time because we had budgeted extra time for TSA. To our surprise, Enterprise refunded us some money because we returned the car early—what a nice gesture! The return process was just as impressive. There were plenty of employees helping direct us where to park, and they even told us not to worry about cleaning out the trash—we could simply leave it in the car. So convenient! The entire return process literally took less than five minutes. I have never had a more satisfying experience with a rental car company. From start to finish, everything was fast, easy, convenient, and stress-free. Highly recommend!
• LJ

  L. J.

  Aug 19, 2026
  5.0
  Unfortunately, my rental experience did not start as expected. I specifically reserved an eight-passenger SUV, but when I arrived, only seven-passenger SUVs were available. I was disappointed that no discount or adjustment was offered since the vehicle I reserved was unavailable. The navigation system was extremely frustrating and unreliable. More concerning, the power-folding rear passenger seat malfunctioned and began closing on my niece, folding her into the seat. Thankfully, she was okay, but it was a frightening experience and a serious safety concern. Thankfully, Josiah, the manager at the Atlanta Hartsfield Airport location, turned the experience around. When I returned the vehicle and explained what happened, he listened, was professional and understanding, and rectified the situation. Although I was disappointed with the vehicle and that my reservation was not honored, Josiah’s excellent customer service made a significant difference and left me feeling much better than when the experience began.
• BM

  Brittany Mathews

  Aug 16, 2026
  4.0
  I did not have a good experience so 4 stars was a stretch but Kailan who worked tonight 08/15 around 11pm was great so he is the only reason yall got 4. I picked up a rental from Enterprise in Athens, it was the only car they had- the right blinker didn’t work, the headlights hardly allowed you to see 10ft ahead of you & was just not the right fit for me at all. I called customer service who advised someone from the location would call me when another car was available… that never happened. So I called customer service again around 9pm and the regular customer svc was closed but the 833 number listed for the airport was not. I got ahold of a “manager” who told me the airport would have a rental to switch it out and I could go there and he gave me a case number. I drove almost 2 hours to the airport for the “manager” to tell me they could only put me in a compact car- would be charging me 348 for one day- and out of his own mouth said “I hate to say this but enterprise has the worst customer service in the industry”. He told me the case number did nothing for him and doesn’t know why customer svc just tells people what they wanna hear.. fast forward were there for 40 mins at this point and he came and said he was leaving for the night but the night manager “Bre” would be coming over to us and that she was aware of the situation and was looking at other cars for me and if she didn’t come by in 15 mins to get Kailan to see where she is.. She never came. We ended up going to Kailan and he was able to get us right out of there- it was literally SO smooth once he got involved. No Bre, no managers, no customer service- just him and him alone. I typically rent from National so if you rent from National and are wondering if enterprise is better the answer is absolutely not. We probably won’t rent from Enterprise again as this is the second issue I’ve had with them (first time was bugs in the car before I was even off the lot!), but I will say- If the entire corporation acted the way Kailan did- you’d have no competition.

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