Enterprise Rent-A-Car

Reviews

• BW

  Bo Weber

  4 days ago
  4.0
  Check in was quick and easy, drop off even easier! The car we got (a Mercedes GLE 350 SUV, same as the one my wife drives) was wonderful, EXCEPT for the overwhelming smell of cigarette smoke. There's no amount of air freshener that can remove that. My suggestion would be to maintain a smoker-friendly fleet (same as pet friendly hotel rooms) and confirm selection at check in. We should have immediately requested a change of vehicle once we got in, as it was immediately noticeable, but were in a rush. We'll be sure to request a change of vehicle next time.
• MW

  Max Woodburn

  Oct 7, 2026
  1.0
  Huge surprise - this location is just as awful as all the other Enterprises. The male manager working Wednesday 10/7/26 at 3:50PM made it very clear he didn’t care about my concerns in the slightest, nor that I was a returning customer, nor that I spent $40 on an uber to rent locally and they were denying my rental off a technicality. I’ve now had 2 horrendous experiences with Enterprise - and National - separately, though they’re the same company. The other time I drove 1.5 hours to a reservation i placed well in advance only to have them say the vehicle is not available. Got it! No apologies, no recompense, no make-it-right, because they don’t care about their customers. It’s blatantly obvious.
• PD

  Pamela Saka D.

  Oct 5, 2026
  4.0
  We had a very good experience with both picking up our rental (we arrived early and it was not a problem), and returning. However, I must give a special shout out to Julian, who processed our return. Julian asked how our experience was and I informed him that the car's check engine light was on the entire time which made us nervous, although we never had any mechanical problems. I appreciate that he asked what could he do to rectify the issue and when I asked to have charges adjusted, he promptly did just that. On top of everything else, he was extremely respectful and courteous. Love my people in the ATL!!
• AS

  Audrey Schuetz

  Oct 5, 2026
  1.0
  Multiple problems. Very dangerous driving in rain, because either the defrosters weren’t working (although they appeared to be blowing air), or there was some sort of film on the windshield, but it was very difficult to see mostly at night, but also during the day even with the windshield wipers working. Also, the car smelled like pot (we were not smoking pot) after leaving it closed overnight and opening it in the morning. Maybe not a problem for those renting for a trip with their family, but this trip was a professional trip, and I worried about my clothes smelling like pot. In addition, there were ants in the car!!. There was also a smudge of what I hope was chocolate smeared on the drivers seat just where I had to sit. Horrible experience renting this car. Worst, I’ve ever had.
• SJ

  stephen jerome

  Oct 1, 2026
  2.0
  Well since they are praying me to leave a review rather than responding to the bad reviews I emailed them... Then so be it . The car I rented (Camry hybrid) wasn't available so I had to choose from altima or jetta. I choose the jetta. So many gremlins in this vehicle. Radio volume up and down by itself, Android auto would just go black screen. Windshield wipers randomly come on. Passenger seat belt warning bell going off randomly from my cell phone. Also got warning lights with triangle with exclamation point and SOS symbol. The car ran well, but everything else was less than good. I wanted the Camry for mileage and because I'm considering buying one. Ii took jetta back 2 days early before it got worse. The agent at drop off was great and listened to my problem. Since then someone emailed me and I detailed the problems with pictures and got no response. And got another email asking to review and I replied that it wouldn't be a good idea and mentioned above issues. And yet here we are again.

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