Alamo Rent A Car

Reviews

• JS

  J S

  2 days ago
  4.0
  5 on customer service, 3 on actualy vehicle. I recently rented from Alamo for a trip to Atlanta and had a mixed experience, but one that was ultimately saved by great customer service. I had reserved a midsize luxury SUV, and unfortunately upon arrival there wasn’t one available. The selection overall was limited, and the vehicles that were offered didn’t meet expectations—one had a noticeable smoke smell, and anothers felt much lower-end than what I had reserved. That said, Kaelin, who assisted me, was outstanding. He was patient, understanding, and genuinely committed to finding a solution that worked for me. He took the time to walk through options and didn’t rush the process, which I really appreciated after a long travel day. Eventually, an X5 became available, and Kaelin made sure I was able to get into it. While I was happy with the vehicle overall and enjoyed the drive, I’ll note that despite being a 2025 model, it had around 22,000 miles, had a lingering smoke odor, and the interior could have been cleaner. That piece was disappointing, but clearly not within Kaelin’s control. Overall, I want to recognize Kaelin for going above and beyond—his customer service made a real difference and turned around what could have been a frustrating experience. I’d rent again, but hope to see better consistency in vehicle quality and availability in the future.
• MP

  Marla Posey-Moss

  2 days ago
  3.0
  It was nice that we had a chance to pick our own vehicle out of many but it isn't a car model I would rent again, especially in light of Ford's $1 million donation to the Trump inauguration. Nevertheless, the brakes were not tight and every time we came to a stop, the air ceased to flow from the vents. In spite of the fact that the right front passenger mirror casing being scratched, we'd at least thought the mirror itself would work but it never did when we attempted to adjust the mirror when switching drivers. I didn't realize the car was too high for me. That was a major inconvenience that I have to keep in mind. The attendant at the initial check out, took my card to charge it without telling me the amount to be charged. Normally, I take budget and as individuals we place in our credit cards ourselves to be charged. No one does it for us. I didn't like that lack of empowerment. The attendant did a poor job of reviewing the amount of gas that would be taxed upfront. Also, she was a bit dismissive when I tried to clarify exactly where to walk to obtain the vehicle. When I motioned to where to walk she nodded her head affirmatively but in fact didn't even see where I was pointing because she wasn't even looking at me. Initially, she should have stated the direction was either "her left" or "my left".
• CS

  Caleb Smith

  5 days ago
  2.0
  Process to get the car was smooth. Car had damage and instantly the tire started deflating. By the time I realized it was an issue, I was on my way to Montgomery and had to swap the car. It took at least 3 1/2 hours out of the short time I had to deal with constantly refilling the tire and trading it out at an airport where only 1 man was working for a dozen customers. I'd just call it lucky I didn't have a blowout on the highway like the lady in line with me did, but the fact they didn't even have a spare in the trunk is sketchy. When I was talking to the support rep on the phone to figure out what to do, they wouldn't say anything when I said something should be done to correct leaving someone without a spare. The lady who had the blowout also didn't have a spare, so it's apparently a company standard to leave customers stranded and inconvenienced. I will certainly have a difficult time choosing Alamo again in the future with multiple people having the same issues while waiting in line, it's clear they have major problems. Update: they gave me a partial credit. Still doesn't exactly make up for "forgetting" critical safety checks or gear on multiple cars in a single day, but better than nothing. I'll give em 2 stars because they at least attempted to make things right. I'm glad it didn't turn into a major accident caused by the negligence of the staff here.
• KW

  Kelly S Wilkes

  May 11, 2026
  3.0
  It started out okay. We were given the wrong information about which car to pick from. So we headed to what we thought we needed and that was wrong. So this nice gentleman asked us what we were looking for. My father wanted a chevy tracx. I was not too keen on the idea, but that is what the gentleman got for us. The car worked out fine. Roomy enough for our needs. When we returned the car I checked everything over on my side of the car. My father informed me when I got up to him at the ticket counter that he left his phone in the car. It fell out of his pocket. So I ran back to get it. They had already moved the car to the wash station. So I went back to catch my flight. Missed it. I rescheduled my flight and looked on my phone for my father's phone with the life 360 app. I saw the phone was moving around the cleaning area. I then went down the return area and was told that I needed to go back up to the counter to file a claim. I told the counter person that I could where it was. I guess the supervisor went down and said she could not find it. I was then told that I would need to involve the airport police. Which I did. The cop came and asked questions. I showed him my app and the movement of the phone. All over the wash area. He went down to that area and retrieved the phone. Will this stop me from using alamo -no. Will I look the vehicle over better next time - yes.
• ZB

  Zsolt Burger

  May 5, 2026
  1.0
  I booked a car here from Atlanta to Dallas through a broker website from 21st of April until 2nd of May for about 750 USD. I had a Voucher for that. I had also a valid flight ticket from Dallas for the 2nd of May. I checked both companies homepage to be sure that I can pay by debit card, since I don't have a credit card. According to their terms and conditions it is possible to pay by debit card on airport locations if you have a flight ticket from the destination drop off point, which I obviously had and I also showed it to them. But when I was at the Atlanta Airport Alamo desk, the lady behind the desk denied to give me the car, because I didn't have a credit card. I showed her their own terms and conditions, but she was relentless. She told me that on the voucher only credit card is written as a payment. She sent me to another company on the row. I had to go to another company, where I was able to rent a car, but instead of 750 USD it costed me around 1750 USD. Unfortunately I was in stress and I was not able to think clearly. Now I checked on Alamo's site for a similar long rent, and if I would have rented it directly through Alamo's website, not through the broker site, I could have got the same car for 1050 USD. And in that case she couldnot have been able to point back to the Voucher. She hadn't offered me this possibility either. So for me she caused 1000 USD loss, for Alamo she caused at least 750 USD loss, and also a negative feedback. I wonder if I my losses will be compensated anyhow.

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