Alamo Rent A Car

Reviews

• TW

  T Williams

  2 days ago
  3.0
  THE SERVICE WAS GOOD, UNTIL THE END. I FORGOT TO LEAVE THE KEY IN THE CAR, WHEN I RETURNED THE VEHICLE. I REALIZED THAT I STILL HAD IT WHEN I HAD TO GO THROUGH THE TSA CHECKPOINT. ONCE THROUGH, I CALLED ALAMO CUSTOMER SERVICE & WAS TOLD TO CALL 1-833-315-5893. I WAS TOLD TO SELECT OPTIONS 1 & 5. I DID. THIS WAS SUPPOSED TO GET ME DIRECTLY TO THE ATL ALAMO RENTAL LOCATION THAT WAS IN THE SAME AIRPORT WHERE I WAS ABOUT TO BOARD MY PLANE. THE RECORDING KEPT SAYING THAT ALL REPS WERE BUSY & TO HOLD. AFTER ANOTHER MINUTE OR TWO, IT DROPPED THE CALL. THIS HAPPENED NUMBEROUS TIMES. I CALLED BACK TO CUSTOMER SERVICE. I KEPT GETTING THE RUNAROUND. SO, I FIGURED I COULD JUST HEAD TO THE ALAMO AT THE AIRPORT WHERE I WAS LANDING & HAVE THEM ASSIST. BUT ONCE I LANDED & CHECKED MY EMAIL, I SAW THIS DEMAND EMAIL WITH TONS OF PEOPLE COPIED ON IT, TELLING ME THAT I HAD TO HAVE THE KEYS SHIPPED BACK WITHIN 48 HOURS OR I WAS SUBJECT TO A $500 FEE FOR THE KEY. IT WAS SUNDAY AT 11:30PM. ALL THEY HAD TO DO WAS CALL ME OR EMAIL & LET ME KNOW IN A NICER TONE. DARIAN, THIS IS WHAT WE HUMANS CALL AN ACCIDENT OR A MISTAKE. THINGS HAPPEN. YOU DON'T HAVE TO BE SO RUDE ABOUT THE ISSUE. I APOLOGIZED IN THE EMAIL REPLY & EXPLAINED THAT THE KEY WOULD BE RETURNED IMMEDIATELY. I STRESSED THAT THIS WAS A SIMPLE MISTAKE. A SIMPLE CALL OR LESS DEMANDING EMAIL WOULD HAVE GOTTEN THE SAME RESULTS.
• LS

  Laura Shepherd

  4 days ago
  5.0
  I loved the pre register. It saved time to skip the counter and go straight to the car. Unfortunately I picked the wrong car. I wasn't going to drive a lot so I chose a small car. It turned out to be a bad choice. It was a Mitsubishi Mirage. It was in ECO drive mode. It ran slow and rough but it was good on gas. I found out later on the internet you can not turn the ECO off. When I returned the car the Alamo representative, Taylor was so nice and listened to my concerns. She went way beyond my expectations and offered me compensation. I will definitely rent from Alamo again.
• MS

  Melanie Scheidegger

  Aug 27, 2026
  1.0
  Wir haben nun 9x Alamo gebucht für unsere Reisen in den USA, bis dahin war alles gut. Aber dieses Mal ist die Zusammenarbeit alles andere als gut! Bereits am 1. Tag nach der Ankunft hatten wir unsere erste Komplikationen - wir erhielten einen Steinschlag und unsere Windschutzscheibe ist kaputt. Wir haben mehrfach Alamo kontaktiert aber die wollten / konnten nicht Helfen. Dann sagte uns eine Dame wir sollen zu Enterprise fahren die werden uns ein neues Auto aushändigen. Enterprise wusste natürlich von nichts und wir bekamen kein neues Auto. Wir versuchten unser Glück noch am Flughafen beim Schalter von Alamo. Diese meinten komme morgen erneut. Ergo die hatten keine Lust darauf. Nun wir beschlossen mit zerschlagener Windschutzscheibe weiter zufahren. 1 Woche später fuhr eine Frau mit ihrem Auto in uns rein als wir am auf einem Parkfeld standen. Das Telefonat mit Alamo ging 40 Minuten bis wir einen neuen Wagen abholen konnten. Dank der Polizei sind wir sicher am Flughafen angekommen. Nun mit dem neuen Auto konnten wir wieder eine Woche fahren bis wir Druckverlust im vorderen Reifen hatten. Wir mussten alle 20 Minuten gegen Bezahlung den Reifen pumpen. Beim Hotel haben wir schliesslich Alamo kontaktiert um einen Pannendienst zu erhalten denn wir hatten nur noch 12 IPS. Der Mann am Telefon meinte ja klar. Nach 1 Stunde warten war noch niemand gekommen um Hilfe zu leisten. Nach erneuter Nachfrage bei Alamo sagten sie uns am Telefon, der Pannendienst wurde storniert. Wieso?? Wir haben einen erneuten Pannendienst über Alamo angefragt. Auch dieser kam nicht. Nach 5 Telefonaten später und 3 Stunden warten passierte nichts! Ich bin definitiv enttäuscht.
• AA

  AquaticFlowable

  Aug 26, 2026
  2.0
  8/25/26 Okay so I made the mistake and accidentally left the key fob to my rental from Panama City Beach Florida in my purse and was headed to my next airport now I had already boarded the plane the head lady on the plane said that I could give it to someone and that they will drop it off for me but then that lady proceeded to come to me and give me this whole spill about that it would be her responsibility she would love to help me but she can't so this is how all this started so anyhow the next airport which was in Atlanta I was told as long as I can find an Alamo that I can drop off the key fob so that it can be shipped back to its original Center okay so I'm blaming this on me because I did forget not blaming Alamo for that at all however when I get to the counter for this location there was no sense of urgency there was no compassion there was no conversation there was a whole lot of no of everything now I know they're not in charge of time management either I completely understand that but if people are coming to you asking for your service if you're standing behind the counter that's what they expect we weren't rude or any of those things there was a man behind me to ask did you get helped already I said very slowly very slowly so I go on to explain the situation to the young lady behind the counter in which she just looked at me like I was Dumb and said I don't even know if we could do that and I'm saying to myself you can because I've already confirmed it with corporate thank you corporate so she says well I'm going to go get a manager it took her 10 minutes to get back to us mind you we're waiting to get on the plane in 20 minutes and you know that means to get rechecked back in go through security ride all the trans and trains laughing to myself again that's not her problem it's her responses that's the problem so after she comes back she grabs the key fob hands me a card with the supervisor's name on it and throws the key fob on the counter and say Here's the card to the manager if they have questions now I'm looking at her like is that it so I said you don't need my rental agreement I have the papers right here no I don't need any of that just rude if you don't like your job you don't like to interact with people then you need to go be a veterinarian I will not take this experience as not to rent from Alamo anymore but please pick people who have great customer service
• ST

  Sudhakar Tummalapalli

  Aug 25, 2026
  5.0
  We had an excellent experience with Alamo at the Atlanta Airport Car Rental Center. This 5‑star rating is first for the lady who helped us at the car pick‑up area on August 20th around 9 PM, and then for the Alamo team who appointed such a wonderful representative at this location. She was extremely kind, polite, and patient. We were a family of five and were confused about which vehicle would be best for us. She guided us with a smile, explained the options clearly, and even helped us upgrade to a better vehicle without any extra charges. Her kindness and professionalism truly made a difference for us. The entire rental process — pickup and drop‑off — was smooth, quick, and hassle‑free. The vehicle was clean, comfortable, and perfect for our trip. I sincerely appreciate her help that night. I asked her name but unfortunately forgot it — I am truly sorry for that. She deserves recognition for her excellent service. God bless her. I highly recommend Alamo at the Atlanta Airport Car Rental Center for anyone looking for a friendly, reliable, and stress‑free rental experience.

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