Alamo Rent A Car

Reviews

• HG

  Hasani George

  3 days ago
  4.0
  I recently rented a minivan to drive up the eastern coast of our nation to Canada & back with my family from Atl. We had a 2027 Chrysler Pacifica with only 800 miles on it. In Ottowa the check engine light appeared along w/terrible sputtering. Cars are nowhere made how they used to be years ago. Either way, long story shorter, Ottowa exchanged us out for a 2026 Chrysler Pacifica that had power steering issue noticed in Philly & brake issues in DC. Thankfully we made it back to Atlanta safely. Joshua at the airport (manager) & Collin at the airport in Ottowa were very polite & compensated us tremendously. I appreciate their courtesy, professionalism, & kindness due to the very unfortunate outcome with both vans. I'll try an SUV next time...
• CT

  cheryl turano

  4 days ago
  5.0
  We rented a car for five days out of Atlanta airport… Honestly, the car shouldn’t have been on the lot… It had been rear Ended causing damage to the rear and and sensors… So… Every time my husband tried to back up the car would LOCK BECAUSE THE SENSOR THOUGHT THERE WAS SOMETHING BEHIND US… he had to go into the settings every single time and reset the emergency brake sensor… It was definitely annoying. We tried to change the car when we got to our destination, but because it was Fourth of July nothing was available so we just tolerated it… Here’s the good news…… We were credited almost the whole amount of the rental !! So Alamo made good!!!!!!! Thank you so much to the gentleman that helped us when we dropped the car off at the airport yesterday!!
• CC

  Chris Carvajal

  6 days ago
  1.0
  Absolutely mishandled rental from start to finish, booked through Costco Travel. At pickup, the first vehicle assigned to us didn't belong to Alamo or any rental company on the lot. The second vehicle offered didn't have Apple CarPlay. We were then given an Audi Q8, and the check engine light came on just two days into the rental. Roadside assistance arranged a "replacement" vehicle without ever confirming the make or model with me — it showed up on a flatbed tow truck, and the driver told me he had no idea what he was delivering beyond what he'd been handed. That replacement turned out to be a Mitsubishi Mirage with zero paperwork and no rental agreement, and it was far too small to fit my family with luggage. Not remotely comparable to what we'd been driving. I had to demand a comparable vehicle, and when that didn't happen in a reasonable timeframe, I demanded a full refund instead. To their credit, a regional supervisor did authorize a full refund of the rental charges. But nearly a week later, the Mitsubishi still remains on our property — Alamo/Enterprise has failed to pick up the vehicle despite multiple calls, and we've been hung up on every time we've followed up. On top of the refund, we were left to pay out of pocket for a rideshare to the airport since we had no working vehicle. Between the vehicle swaps, the mechanical issue, the paperwork-less replacement, and hours of unresolved phone calls, this was one of the worst rental experiences I've had. Would not recommend.
• TJ

  Tricia JohnBrown

  Jul 2, 2026
  5.0
  I had an exceptional experience with Alamo Car Rental from start to finish. The service was outstanding, and the entire process was smooth and hassle-free. A special thank you to Quam at the drop-off location. He went above and beyond with his customer service, even helping me unload my bags from the car. His professionalism, kindness, and willingness to help made a great experience even better. Thank you, Alamo, for such excellent service! I had an exceptional experience with Alamo Car Rental from start to finish. The service was outstanding, and the entire process was smooth and hassle-free. A special thank you to Quam at the drop-off location. He went above and beyond with his customer service, even helping me unload my bags from the car. His professionalism, kindness, and willingness to help made a great experience even better. Thank you, Alamo, for such excellent service!
• AW

  Alyssa Wright

  Jun 30, 2026
  5.0
  From start to finish this was a 10/10 experience. I’ve rented tons of vehicles and this experience beats the rest. Our flight was extremely delayed so we got in very late. Taking the tram from the airport to the rental car center was super easy and fast. Got to the counter and the agent was extremely efficient, friendly and helpful. I reserved a minivan but the agent let me know that they were completely out of minivans but they had other options available that would compare to the size of the minivan. I said great and she gave me directions to pick up the vehicle. The gentlemen there to greet us were again very kind and helpful. They told us the options they had left and then gave us a recommendation as they took notice that we had 2 small children and 2 car seats. We ended up getting a very nice vehicle that fit my family and the space we needed. Returning the vehicle was even more efficient and easy. Drove right in and there was someone assisting with directing where to drive through the lanes and park the car. Gave us plenty of space to unload and get situated with our kids. The gentleman who checked us out was so nice and friendly. We naturally had some residual trash and crumbs having the car for a week. He stopped us from tidying the vehicle and let us know that they are happy to take care of cleaning the car for us and that is their job. Amazing service. Great overall experience.

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