Jacky Jones Chrysler Dodge Jeep Ram

Reviews

• DB

  David Blackstone

  Aug 16, 2026
  5.0
  Hi I am Scott Blackstone my review is for the body shop connected to Jackie Jones. It is located in the very back right corner of the property.I recently had some body work done by these guys and a windshield replacement as well i was referred to them bye, my daughter. Danya Addams who also had some body work done by them? After a weatherstorm. came through dahlonegah last year And her vehicle received hail damage an excessive amount. I mean, the whole roof and hood was completely covered along with tree limb damage too little dings everywhere. She called me as soon as she left the dealership, and asked if I was at home, she wanted to come by and show me the vehicle I could not believe my eyes and wished I had taken pictures this was a 2023 suv and it looked brand new when they got done with it she was beside herself.with joy This is when I first heard the names mr vitoe the man that walked her through the whole process and explained everything and then there was mr Chad the body shop manager that seen to it that everything was done to his standards, and I'm here to tell you. He runs a tight body shop. As for me, it was a pleasure to finally meet. Them, both when I needed my dodge pro master 250 van fixed my problem was a lot different than my daughters. I was in 2 collisions, back-to-back after the first one I was waiting on the insurance company of the person who hit me to settle. My biggest problem was trying to get all the work done. And just a couple of days, so I would not be without my Van. I am a service tech for Pella, windows and doors and could not be without my vehicle for very long. Now I can't tell you how much stress this put on me. I did not want to have to rent another vehicle. While my vehicle was being fixed and I must say when I explained this to mr vitoe he got right to work lining up everything.now I know this probably should have taken at least 3 days but this man and mr Chad his boss got it done in one day I couldn't believe it when he called me and said come and pick up your van it's done wow amazing now I must tell you after getting to know mr vitoe during this time I must say that he is quite the character yeah that's right he is someone that puts you at ease right away has a few funny stories and a smile to go with them someone you feel you have known awhile, now mr Chad is all business not many words but very particular about the work his guys turn out in his shop and I would like to thank them as well an awesome team so if you ever are in need of vehicle collision repairs and much more please give these guy's a call just call Jacky Jones in Cleveland and ask to speak to Vitoe he will get it taken care of 100 out of 100
• JC

  Jackie Csonka

  Aug 16, 2026
  5.0
  Sales and service teams are amazing. We just purchased our second vehicle from Jacky Jones with Harlie and she went above and beyond to be accommodating for us shopping with two young children. The process was smooth and we felt no sales pressure. I highly recommend Harlie to anyone for purchasing a vehicle. We also have our Wrangler TJ serviced here along with a Durango we used to own. Harrison and the team are always great to work with. Thank you Jacky Jones!
• ND

  Natalie Davis

  Aug 13, 2026
  1.0
  I recently had issues with my Grand Cherokee and brought it to this location to get looked at. At first, it seemed like it was going to be a good experience — within a week, they identified the issues and it seemed like everything would be resolved in a reasonably timely manner. Boy, was I wrong. It ended up taking them almost 3 months to fix my Jeep. Throughout that time, we only got updates when WE called — they rarely took the initiative to reach out and update us. At one point, my husband simply showed up at the service department to get some answers. We worked with Harrison, the Warranty and Repair Service Advisor, throughout the process, and he did his best to give us honest updates. I do think some of the delays were out of their control, but the whole situation took far too long, and it honestly felt like the reason was because our car was under warranty. It felt like our repair wasn't a priority since we weren't paying out of pocket, and it also felt like they were trying to avoid replacing the transmission, which is what we were initially told would need to happen. They ended up fixing two separate parts. The first was supposed to resolve both issues, but it didn't — and that's really what sent the timeline off the rails. It then took them a long time to properly diagnose the second issue, and once they did, no one at their service department knew how to fix it. It took another two weeks for them to get someone in who could. Overall, it was an extremely frustrating process and, given the circumstances, pretty unacceptable.
• DR

  Doug Richman

  Aug 3, 2026
  5.0
  Just bought a vehicle from Jacky Jones, working with Avery was a pleasure. He made the process enjoyable and also kudos to Jeff
• BK

  Brandon Krystofiak

  Jul 24, 2026
  5.0
  We cannot thank our service advisor, Amy, and the team at Jacky Jones in Cleveland enough! They went way above and beyond for us by taking care of a lot of work—even out of warranty—and generously provided a loaner vehicle so we weren't left stranded. Amy genuinely cares about doing the right thing for her customers. Her communication was clear, honest, and reassuring every step of the way. We are so grateful to have her as our service advisor!