Shottenkirk Honda of Cartersville

Reviews

• KR

  Kimberly Rediger

  3 days ago
  5.0
  Terry was amazing! I drove straight there after work and he already had the key to the car I was wanting and pulled it up to the door, listened to what I was saying, and asked questions around my concerns Customer service was above average! The whole team was very helpful and easy to work with.
• MB

  Molly Bailey

  4 days ago
  1.0
  ⭐ 1 Star I am extremely disappointed with my experience at Shottenkirk Honda of Cartersville. I originally took my van in around the middle of June because the A/C was not working properly and paid over $400 for repairs. By the end of July, I was having A/C issues again. I took the van back and paid over $300 more. Unfortunately, the problem still was not resolved. At the end of August, I had to take my van back yet again for A/C problems, this time was told over $700. In roughly two and a half months, I have spent over $1,400 on A/C-related repairs through three separate visits, and I am extremely frustrated that I have continued dealing with the same type of issue after paying this much money. When I take my vehicle to a dealership for repairs, I expect the problem to be properly diagnosed and fixed, especially after multiple visits. Having to repeatedly return and continue paying hundreds of dollars each time has been incredibly frustrating and disappointing. Based on my experience, I cannot recommend Shottenkirk Honda of Cartersville for service.
• CD

  Christine Daniel

  Aug 27, 2026
  5.0
  Great service! For years I have driven past 2 other metro Atlanta Honda dealerships to service all our family vehicles at Shottenkirk Honda of Cartersville. Their friendly & knowledgeable service experts make sure that you get the best value for your money in a timely & efficient manner!
• KA

  kai andrews

  Aug 24, 2026
  5.0
  Ginger is the best. She has helped me and my wife with multiple issues on our cars when they come up also helps us make great choices with maintenance and dealer options always transparent about time and pick up most recently helped us schedule a costly repair with minimum downtime. I would Recommend Ginger to anybody looking to get any service done on a vehicle
• MN

  marta Novoa

  Aug 4, 2026
  2.0
  First of all, I was there all day long I was held by a service person called Bernie and then referred to by VJ who is the actual car sales person got to the part where I needed to sign the paperwork and he did not hear me when I said I want two cars within my budget finally received the one car that I wanted and the second car I was promised that the air-conditioning will be fixed before we got delivered to my house so yesterday I got the footage 2015. The AC was still not working. I immediately called and told her I was going to get a call back. I did not. I called this morning telling me that I have to now pay for a part and service was why they had promised to pay to service to fix his car before I even received it so I give you a one star why the receptionist is nice. They got a wide variety of inventory but the response from VJ which I have not heard back and I the one I spent all day with at all since I’ve gotten the car I’m stuck with this car that air conditioning does not walk correctly, and I was promised that it would be fixed before I received it. Would you want a car that the air condition doesn’t work correctly so it’s blowing air at the bottom of the car and the vent it doesn’t blow air in the vent like for your face but the defroster works. The service department has agreed to pick up the car one more time get the part pay for it and get it serviced so let’s give them a try to see what happens. UPDATE THE VEHICLE WAS PICKED UP WEDNESDAY AIGUST 5. I called today August 7th Now I waa promised a call back today ? It’s already 4pm or sometime tomorrow for an update. No happy what is going on???