Shottenkirk Honda of Cartersville

Reviews

• KH

  Kayla Hampton

  1 day ago
  5.0
  We had unexpectedly went to Shottenkirk Honda after already looking all day for the car I was wanting. We was looking for a Toyota Camry and seen one sitting on the lot that was so beautiful. Billy was our salesman, he was very nice and respectful. The whole process was so easy and everyone we talked with was also very nice and respectful. Billy went above and beyond for us. I very highly recommend Shottenkirk Honda of Cartersville.
• TK

  Trey Amar (Killadelphia)

  2 days ago
  5.0
  These guys are some of the best people I’ve ever had the pleasure of doing business with! I’ll absolutely be a returning customer to this branch. A special shout-out to Cole for making the entire car-buying process stress-free and enjoyable. If you’re looking for a great deal, outstanding customer service, and to be treated with genuine respect, Cole is definitely the person to ask for! The whole experience was excellent, and I couldn’t be happier with how everything turned out. Highly recommend this team to anyone looking to purchase a vehicle! We will be back for either a brand new pilot, crv or ridgeline in the next 6 months!
• NB

  Nick Boyd

  2 days ago
  5.0
  Want to say how much I appreciate Richie in the service department at Cartersville location. He used his years of automotive knowledge to find a missing bolt on the motor mount of my Accord that other techs at 3 different repair shops could not locate. The bolt is installed and fixed the ongoing pop in the front end. I appreciate Richie for taking the time and will continue to stay loyal to Shottenkirk.
• PN

  Parker Neuen

  Sep 27, 2026
  5.0
  Shottenkirk in Cartersville has always delivered whether it be as simple as an oil change or sitting with me for a few hours to shop for a new car. Richie G. In service, Is always so friendly and attentive. He always makes sure we are taken care of at an affordable cost and timely manner. If you get Terry in sales get ready to have the best car buying experience you can have! He never makes you feel pressured to buy. He listens to your exact needs and he tries his absolute hardest to get you the perfect vehicle at the perfect price. While having fun doing it. Car maintenance & buying doesn’t have to be a headache!! I’ve been a customer for over 10 years you won’t catch me anywhere else. Thank you Shottenkirk Honda!!
• LH

  Lam Hrt

  Sep 26, 2026
  5.0
  I had an absolutely amazing experience at this Shottenkirk Honda of Cartersville, especially with Kevin in Customer Service and the mechanic who worked on my tire. Unfortunately, I didn’t get the mechanic’s name, but I truly hope this message reaches both of them. I purchased a new 2026 Honda Passport Elite in May. After taking a trip from Tennessee about 3 weeks ago, I noticed that the air pressure in my rear right tire kept dropping. Eventually, it got to the point where I was adding air every other week. This was actually my first time visiting the Honda Service Department on a Saturday. I will say, they were extremely busy and I probably wouldn’t recommend going on a Saturday if you can avoid it. However, despite how busy they were, they were still working hard to get everything taken care of. They discovered that my tire had a nail in it that had unfortunately ruined the tire. Thank God for the warranty because a $350 tire only cost me $80 out of pocket. After I got home, I noticed that the cap on the air stem was missing and the tire pressure wasn’t set correctly. Three of my tires were at 35 PSI, while the new tire was at 48 PSI. I called Kevin and explained what happened. He was incredibly kind and helpful. Since I wasn’t home, he actually sent someone to Club Pilates in Acworth where I was located to put the cap back on and adjust the tire pressure. Now THAT is customer service! When I got home, I received a call from the mechanic, who explained that he had forgotten to put the H cap back on. I checked outside, and he was there waiting to put it back on my tire himself. I simply adore both of these gentlemen and truly appreciate them going the extra mile to make sure everything was taken care of. Mistakes can happen, but what matters is how you respond to them—and Kevin and the mechanic handled it with kindness, accountability, and genuine concern for their customer. Thank you both so much! I truly appreciate you and the wonderful customer service you provided. This experience reminded me that good old-fashioned customer service and appreciation are still alive and well at Honda. ❤️ Thank you for taking care of me and my new Passport!