Shottenkirk Honda of Cartersville

Reviews

• JJ

  Janelle

  5 days ago
  1.0
  If I could give the service department **0 stars**, I would. On **06/08**, I had my vehicle towed to the dealership because it suddenly stopped working properly. That morning, while driving to LaGrange, I accelerated and my car began sputtering before coming to a complete stop. I purchased this vehicle in **2024** and have had every service performed at Shottenkirk in Cartersville. I was informed there would be a $195 diagnostic fee to determine the problem. After a few hours, I was told the issue was the air intake hose. The technician's notes stated: "Found turbo intake pipe blown off the turbo. Readjusted the pipe back into the turbo and performed idle learn procedure. No more issues found at this time." The problem is that in **August 2025**, Shottenkirk Cartersville installed a **brand-new turbo** because my vehicle had a rattling noise whenever I accelerated. Given that history, it appears the intake pipe issue was related to the previous turbo installation performed by the dealership. I questioned why I should be responsible for paying a diagnostic fee for what appears to be an issue resulting from work previously completed by Shottenkirk. I also asked how this could have happened and whether I would be expected to pay another diagnostic fee if the same issue occurred again. Neither question was ever answered. Eventually, the $195 fee was waived, but that's not the point. Customer service matters just as much as the repair itself. I was told that the service manager, Tyler Bone, would call me to discuss the situation. As of **07/06**, I still have not received that phone call. Failing to follow through on something as simple as a promised callback reflects poorly on the dealership's commitment to its customers. Is losing a loyal customer really worth $195? I expected better from a dealership that has serviced my vehicle since I purchased it. Unfortunately, this experience has left me very disappointed. — A very upset customer
• CQ

  Caitlin Quraishi

  5 days ago
  5.0
  I had a great experience during my oil change! Emily, who helped me at checkout, was incredibly friendly. She explained everything clearly without making me feel pushed into any extra services. That kind of customer service goes a long way, and she made the whole experience pleasant. I’ll definitely be back!
• MY

  Mohit Yadav

  Jul 4, 2026
  5.0
  Chris went above and beyond to help me throughout the entire car-buying process. He stayed late to make sure my deal was completed and treated me with kindness, respect, and professionalism from start to finish. He worked hard to help me find the right vehicle within my budget, and his patience, honesty, and willingness to help made the entire experience smooth and stress-free. The entire dealership team was welcoming, professional, and supportive. The staff made the buying experience easy and enjoyable, and I truly appreciated their excellent customer service. Thank you, Chris, and everyone at the dealership, for your hard work, integrity, and genuine care for your customers. I highly recommend this dealership and especially Chris to anyone looking for a hassle-free car-buying experience.
• KB

  Kendra Biggs

  Jun 23, 2026
  5.0
  Huge shout out to Kolby Reynolds at Shottenkirk Honda for going above and beyond to get me into a new car that I wanted and made it fit my budget. He and the team did everything they could to help me get the most for my trade-in despite the negative equity it carried. After being turned away by two dealerships in Dalton without anyone even taking the time to look at my vehicle or discuss my situation, the experience at Shottenkirk Honda was a complete difference. I felt listened to, respected, and genuinely helped throughout the entire process. I couldn't have asked for a better car-buying experience. They've earned a customer for life, and I'll gladly recommend Kolby and the team to anyone looking for a dealership that truly goes the extra mile.
• GG

  Gino Ginovaccio

  Jun 6, 2026
  5.0
  I had the pleasure of personally working with Ginger on the repair my 2017 Honda Accord. Ginger displayed sound customer service and management decisions, and adaptability to changing situations while routinely demonstrating the judgment required of increased leadership and responsibility. Ginger’s intelligence, technical knowledge and concern for my customer satisfaction, enabled her to meet my objective, while making intuitive decisions. Ginger’s personality and communication skills are unsurpassed. All of my questions and concerns were answered to my satisfaction. My paperwork was processed in a timely manner, along with receiving a copy of the completed transaction. Her outstanding personal expertise and professional skills and her intuitive decisions resulted in my car repair completed within a few hours. I mentioned that I could not sync my phone to the car and three minutes later, she did it for me. I tried everything I knew and everything that I read on the internet and could not do it. Ginger arranged for a driver to take me home, and she called me when the repair was completed. Her remarkable ability to make this the best day of my life and her meticulous attention to detail and coordination efforts, resulted in receiving piece of mind that my car was repaired and safe to drive. Ginger’s presence, decisiveness, poise, confidence and determination represent the image of today’s service department representative. Performing the duties of a service department representative with unparalleled skill and compassion, she possesses the qualities necessary in a successful Leader – the ability to balance the needs of the company with the greater needs of the customer. Superior service department based on unequaled technical expertise, outstanding leadership and professional skills. They pride themselves on customer satisfaction, by their ability to balance the needs of the company with the greater needs of the customer. Shottenkirk Honda is the Best “Car Dealership” in the state of Georgia, with an unmatched service department anywhere. George Eliopoulos