Mavis Tires & Brakes

Reviews

• BC

  Bri Chandler

  3 days ago
  5.0
  Nathan explained everything in detail after an inspection and got me quotes for all issues! Everything was quick and clean and they even fixed a flat for me just before close on a Sunday.
• KH

  Kristy Howell

  Jun 26, 2026
  1.0
  Before trusting Mavis with your vehicle, I encourage you to research the company's history for yourself. Mavis has been involved in lawsuits alleging serious repair and inspection failures, including claims connected to the tragic 2018 Schoharie, New York limousine crash. While those cases involved a different location and included allegations that Mavis denied, they raise concerns about the company's quality control and accountability. After our own experience with inconsistent pricing, questionable billing, and poor customer service at this location, I no longer have confidence in Mavis as a company.
• KH

  Kristy Howell

  Jun 26, 2026
  1.0
  If I could give this place zero stars, I would. My father took his Chevy Equinox to Mavis to have two motor mounts replaced. After their inspection, they claimed it also needed control arms, rear shocks, CV axles, and an alignment. Over $3,000 later, he left with more questions than answers. The technician who worked on the vehicle told my father they replaced two motor mounts and even showed him the old parts. Yet somehow the invoice charged him parts and labor for four motor mounts. When he asked for an explanation, no one could give him a straight answer. To make matters worse, he was quoted three different labor rates by three different employees: $175/hour, $165/hour, and $155/hour. How does a repair shop not know its own labor rate? When he finally spoke with the general manager, he expected professionalism and an explanation. Instead, he got arrogance and disrespect. Rather than walking him through a $3,000 invoice, she dismissively told him to "add it up himself." Apparently, asking questions about a bill you've paid thousands of dollars for is too much to ask. Customer service doesn't stop once they've got your money. If your employees can't consistently explain what work was performed, what the labor rate is, or why a customer is being charged what they are, something is seriously wrong. This was one of the most frustrating experiences my father has ever had with an auto repair shop. Based on what we experienced, I would never trust Mavis with another vehicle and would strongly encourage anyone considering taking their car there to get a second opinion and carefully review every line of their invoice before paying. *****UPDATE******* Mavis tire responds with a generic copy and paste suggestion on how to resolve my issues. Surprise surprise. Your response asks me to contact customer service, but I already did. I spoke with your general manager, and my concerns were dismissed rather than addressed. I was given conflicting labor rates by multiple employees, questioned charges for work that wasn't performed as represented, and left the conversation feeling that my business and concerns didn't matter. Suggesting that I call customer service again only proves that my review wasn't actually read. I already followed your recommended process, and it led nowhere. Instead of posting a generic response, Mavis should investigate the issues I raised and hold its management accountable for how customers are treated. At this point, your public response appears to be more about protecting your image than resolving legitimate customer concerns.
• PS

  Pete Snell

  Jun 22, 2026
  5.0
  I simply went in to check on a slow leak. Unfortunately, it was too close to edge for a repair. I held off on a replacement since it's a slow leak. They didn't charge me anything. I found this to be such a pleasant and rare surprise. Most places will try to charge you something ... open the door fee, oxygen fee, use of pavement fee, etc. Thank you for actually offering a simple customer service at no charge. Highly recommended.
• TK

  Tyler Knight

  Jun 16, 2026
  1.0
  Bought 4 new tires. I barely made it out of the parking lot before my center caps on my wheels fell off. Had to get out of my inn car in traffic and fetch my center caps while the Mavis employees watched. Took my car back and asked to have my caps put back on. When I arrived home, my center caps were missing again. They have never fallen off my car the entire time I’ve owned it. The manager didn’t care I had to contact corporate. New caps were ordered, and they had to wait 2 weeks to get them. Overall it was a terrible experience.