Enterprise Rent-A-Car

Reviews

• JT

  James Thompson

  6 days ago
  5.0
  Great service, people, experience
• TM

  taccondwa Malangano

  Aug 26, 2026
  5.0
  They gave me great customer care service
• BG

  Brooke Grffin

  Jul 11, 2026
  1.0
  Terrible customer service and communication! DO NOT rent a car from this place! We came in to pick up and waited for quite a while with no answers or direct customer service along with a waiting room full of people. The girl at the counter acted like she really had no idea what was going on. She said they would call us when it was ready. An hour goes by so we call and she said she will call back in 20 minutes. Another 45 minutes goes by we call on the way to enterprise. Once we get back inside they let us know that actually gave the rental away that was for us and they were sure if they would get another today. Why didn’t she say that 2 hours ago? Beyond frustrated with this location.
• RS

  Ryley Silvernail

  Jun 15, 2026
  5.0
  These people work hard! I needed to swap the rental for one with a tow hitch and they were so helpful and able to accommodate. Every team member went above and beyond for me!
• TM

  Toyia Milan

  Jun 8, 2026
  1.0
  ​I have never experienced such shocking lack of professionalism, dishonesty, and complete disregard for human safety as I did at this Enterprise location. ​My sister and I were on a road trip to Louisiana for an important event when the engine shield under our rental car began falling apart, dragging, and getting stuck in the wheel on the interstate. Roadside Assistance explicitly told us to drive 21 minutes to this Carrollton location, promising they sent an email and that the branch would swap out our compromised vehicle. ​When we arrived at 12:00 PM, we met the manager, Brandon. From the very beginning, his attitude was nasty, dismissive, and unbothered. While a helpful younger employee was actively getting ready to swap our car, Brandon stepped in and stopped him, claiming they had absolutely no cars available and that we would just have to wait. ​This was a blatant lie. Over the next two hours, I personally overheard Brandon telling someone without a reservation that he had a truck available for them. Another lady came in without a reservation, and when she called him out on his lies, it was clear cars were available and being returned, but Brandon refused to do his job or help us. He made zero effort to look for a vehicle or find a solution for two women stranded by his company's faulty equipment. ​To make matters worse, as the store's 2:00 PM closing time approached, Brandon effectively put us out of the store. He refused to help, claimed he "never got an email" from roadside, and wouldn't even offer us a ride or a safe place to wait. He left us completely stranded. ​We were forced to make a terrifying, incredibly dangerous 40-minute drive in a breaking-down car back to our original pickup spot just to get help. Because of Brandon's refusal to assist us and the hours we wasted stranded at his store, I missed my event in Louisiana, lost money on travel expenses, lost money on work, and had my entire weekend ruined. ​Brandon is a liability to this company. He treats customers terribly, lies about inventory, and has zero regard for the safety of stranded drivers. Enterprise corporate needs to investigate the management at this branch immediately. Avoid this location at all costs. The car was given to me with major safety concerns that I addressed and was told that they were noted.

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