Shottenkirk Chrysler Dodge Jeep Ram

Reviews

• SL

  Sinjar Consultant Group LLC

  1 day ago
  5.0
  Robert "The Butler" made our entire experience worth the 1.5 hour drive!!! His enthusiasm, friendliness, transparency and professionalism was definitely what we hoped for in our salesman. Mrs. Eve and Austin the finance guy were fantabulous, as well!! Thank you all for the amazing customer service! My husband and I definitely recommend reaching out to "The Butler" if you're ever in need of a reliable vehicle! Big thank you to the Shottenkirk Team for making our deal a success! -Rayna P.
• JG

  J G

  May 12, 2026
  5.0
  Best service dealership I have been to. They have a comfortable waiting area They text the progress of the service throughout your wait. Extremely friendly service rep and very helpful and knowledgeable
• KG

  Kyle Greenlee

  May 6, 2026
  5.0
  Dustin was great to work with in service. They got my vehicle in quickly and fixed some minor things under warranty. Even provided a ride from and back to the dealership to get my truck back. Kept me updated the whole time. Definitely recommend.
• MT

  Mahogany Tutman

  May 4, 2026
  1.0
  I purchased a 2017 Jeep Wrangler form here on Thursday April 30,2026 that I seen online (big mistake) that was delivered to me on the same day…..once the truck arrived to my home I took it for a drive 15 mins into driving it the check engine light can on 🤬🤬I called Mr Scott Williams and explained to him that the check engine like was on and the front brakes are scrubbing he stated me to that it wasn’t on when he took it and had it cleared and gassed up …so I then called and spoke with finance manager Mr Tyrone and explained how I’m disappointed the they would sale/bring someone a car with issues…I told him I would bring the car back to them Friday morning (May1st)…I told the truck back around 11:30ish explained to service what was going on …truck need an O2 sensor & new brakes …so around 1:30 they pulled the tuck into the bay &they finally Decided to put me in a loaner car I had an hour forty five min drive back home because I have to get my baby out school @3 …but I didn’t leave here till 2:50….8 mins after I left the call and said the jeep was ready (lol) ….I WAS ASSURE FROM MS EVE SHE HAD THOROUGHLY HERSELF CHECKED AND TEST DROVE THIS JEEP TO MAKE SURE IT WAS RIGHT SHE SAID IT WAS A ROCK BETWEEN THE BRAKE AND CALIBER WHY IT WAS SCRUBBING and they replaced to o2sensor (cause at this point I no longer wanted it ) MS EVE WAS TRYING TO FORCE ME TO CALL THE Finance company to close this deal because I asked them to put my application on hold because the truck had issues ….SOOOOO HERE WE GO ON SATURDAY MAY 2nd the day of my daughter senior prom 🤔🤔🤔THEY DELIVERED THE JEEP BACK TO ME SO I TOOK IT FOR A DRIVE AND OF COURSE THE BRAKES WAS SQUEALING AND STILL SCRUBBING BADLY AND THE CHECK ENGINE LIGHT CAME RIGHT BACK ON (so nothing was fixed r replaced they just turned the light off)SOOO HERE WE ARE MONDAY MORNING IM ABOUT TO JUST TAKE THEM THEY JEEP THAY CAN SELL IT TO SOMEONE ELSE CAUSE I DONT CARE TO BUY THESE PROBLEMS
• TM

  Tom Marple

  Apr 30, 2026
  5.0
  10/10! Please forward this response to the GM. Yesterday, my wife and I brought her 2016 Jeep Cherokee in for service. Long story short, it had a check engine light that a previous shop said they could not clear. We'd have too many negative, costly, and in my opinion, down right disgusting results from recent experiences in the last few years with our local Jeep dealership. I was absolutely dreading getting this issue addressed. My wife and I are in our early senior years, and the last thing we need is undue anxiety. I believe that you've put together a great team that completely won us over to making your dealership our go to from now on. Kudos to your leadership! A lot of small details contributed to an easy and actually delightful visit. First, the layout of the facilities was simple to navigate with very strategically situated signage that lead us to the precise service destination. Kudos! Next, we were greeted by an elder, very friendly and jovial gentleman who staged and parked us. Some might consider his status as somewhat insignificant. However, he was the first person we meant on arrival. He was the face of your dealership who immediately brought a smile to our faces and lessened our anxiety. Kudos! He directed us the to the adjacent location of the service reps. The proximity of the staging lanes and the service representatives, with expansive windows is another small but psychologically comforting situation. We didn't just abandon our vehicle in a random parking spot and then search for our previously arranged Service Advisor. We could see the reps waiting and our vehicle simultaneously. Kudos!, on another impactful aspect of the facility's purposely planned arrangement. Now, this is where the rubber meets the road. Dustin greeted us. Once again, remember, small details. His appearance was professional, his demeanor was genuine, he listened "intently" making sure he understood the issue of our visit. He was interested in the back store (his words) and used that information in assessing the situation. His calm, layed back personally, brought another level to the of lowering our anxiety level. As our good fortune would have it, Mike, who we learned was a mechanical technician was in the immediate vicinity. Dustin invited him to be involved in fully understanding the details leading to our visit. Mike was as equally tuned into our needs. It was actually quite amazing just how situationally aware and focused these two gentlemen were. This was exceptionalism I'd not seen. These men were exhibiting professionalism, empathy, and expertise. This may sound exaggerated to most, but to find dedication like this is a rarity. Their collaborative efforts were "elite". Kudos!! A details of the tentative resolution were explained and to our surprise, transport home was offered and provided by another mature gentleman, Mr. Wilson. We engaged in pleasant conversation and were grateful for the unexpected accommodation provided by the dealership. Kudos! Almost as soon as we arrived home, Dustin reached out with the finding of Mike's investigative segment, "and" a multi-point inspection assessment. This extra also paid dividends in preventive maintenance and safety. Kudos! In less than a few hours, Dustin called to explain the details and share that our repairs were completed. In conclusion, our experience with Shottenkirk Canton, was like a breath of fresh air. Totally hassle free. The repair was simpler, for a true technician, quicker, and far less expensive than expected. So for these many small but highly important details, we congratulate you and your organization for your collective, professional dedication and operation. Kudos!