Grand Hyundai of Canton

Reviews

• DA

  Dean Amaral

  2 days ago
  1.0
  Just want to share with Travis and Rummy the horrible experience I've had at the dealership and with Hyundai Customer Care. I have a 2023 Hyundai Santa Cruz with electrical problems making the vehicle not drivable. Hyundai Customer Care made an appointment with your dealership and was turned away by a very rude and cocky young service advisor. Hyundai Customer Care has reached out to Alejandro about my concerns on multiple occasions with no response. I've been around the Automotive Business since I was a kid. My grandfather owned a Chevrolet, Cadillac and Chrysler dealership for many years. I've been in the Automotive business for over 40 years myself and would never treat any of my customers the way I've been treated by your dealership and Hyundai America. One thing my grandfather told me is treat the customer with kindness and respect and you'll have a customer for life. I still live by that motto today with customers at my dealership. There is no one running this dealership right now because the GM was recently fired. The inmates are running the asylum as they say. No one wants to take accountability at this dealership. Im very sorry that Rummy bought this dealership and dragging his good name through the mud. I've escalated my concerns to the ownership group of this dealership and to Hyundai corporate hoping someone reaches out to me about my concerns and horrible experience. I dont see how a dealership can run and provide great customer service. To all potential Hyundai buyers please do not buy a inferior product like Hyundai. By a Toyota instead where you'll receive great customer service and a far superior product that you'll be happy with for years to come. I hope this review reaches the ownership group of this dealership. I'd love to hear from Rummy or Travis about my concerns but I won't hold my breath. Update: Sept 24th 2026 I was told by Alejandro the Service Manager that they would not help me with my issue and no one from ownership is concerned enough to reach out to me. So they've left me no choice but to reach out to Jose Munoz president and CEO of Hyundai, Barry Ratzlaff Chief Customer Officer along with Eduardo Rios, David Weigand who are Hyundai executives. I've also reached out to Fox 5 Call to Action and WBS-TV Channel 2 Investigates. Next will be to reach out to my wife's best friend who is an influencer with millions of followers, to make this dealership and Hyundai go viral for all to see. So Travis or Rummy it would be in your best interest to reach out to me about my concerns. And any customers or future customers, please save yourself some grief and trade in your Hyundai and buy a Toyota or Honda instead. You will be much happier 😊
• LP

  Lori Pinderski

  6 days ago
  5.0
  Just purchased a 2026 Santa Cruz and had Frank Aponte as our Salesman. Super nice guy, very helpful and we will definitely have Frank as our Sales Professional when we trade in our next car. Thank you Frank for a wonderful experience today! Ask for Frank if you are thinking of buying a Hyundai!
• AC

  Adam Cohorst

  Sep 15, 2026
  1.0
  Called to make an offer on a car. Was told to come in and that they'd make a deal happen. The deal was to not budge at all off sticker. That's perfectly fine, but you could have told me that on the phone instead of wasting over 3 hours of my evening driving up there. Could not recommend this place less. Edit: Like I said, you don't have to give me the number I want, but tell me that when I make my offer, not after you tell me you can work a deal and to come on in. You also had the car listed below 31k like 2 months ago.
• JH

  juanita hare

  Sep 8, 2026
  1.0
  I made an appointment for today to see a particular Bronco that I had searched extensively by color choice. Shared with Rep Raeshawn that I would be driving 1.5 hours to see the vehicle and explained that my time was valuable to make that drive as his. My husband arrived at the dealership early, I even called beforehand to let him know he was coming. My husband walked in to be told the car was being sold when he got there in a back room. The representative should have called me just as he was communicating most of the day. Don’t waste your time with a company that can’t extend you the same courtesy.
• KG

  Kimberly Gordon

  Sep 2, 2026
  1.0
  If you expect honesty, accountability, or customer service after they have your money, DO NOT BUY A CAR FROM GRAND HYUNDAI OF CANTON. They put the WRONG address on my paperwork. I caught it and repeatedly contacted them to have it corrected. I was given the runaround, promised callbacks that never happened, and repeatedly told it was being handled (yet no one could even confirm that it had actually been fixed). It wasn’t. Because of THEIR error, I did not receive the documents I needed and ultimately had to take time out of MY day to correct it myself. Their finance department was unprofessional, management was unresponsive, and the complete lack of accountability after the sale was unbelievable. They were very interested in my business when they wanted my money. Once they had it, I was on my own. I do not trust this dealership, and would NEVER buy another vehicle from them. I strongly recommend taking your business elsewhere.