Volvo Cars Mall of Georgia

Reviews

• MK

  M K

  2 days ago
  5.0
  "I had an absolute wonderful experience purchasing my dream Volvo at Volvo Cars Mall of Georgia. Buying a car like this felt a bit intimidating at first, but the sales professional "Tara Son" made the entire process so smooth, comfortable, and stress-free. She handled every detail with extreme care and professionalism. Being fully bilingual in English and Korean, communication was effortless. The dealership atmosphere was also very relaxed and welcoming, just like the Volvo brand itself. If anyone is hesitating to buy a Volvo, I strongly recommend reaching out to her. She is truly the best! Thank you so much for making my dream come true.
• RA

  Rick Anderson

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ Manager Chad and salesman Ryan were fantastic to work with! Truly top-notch service from start to finish. Our car broke down on the side of the road during Friday rush hour, and Chad went above and beyond. He arranged towing, got my wife into a loaner vehicle, and most importantly made sure she was safe and taken care of during a stressful situation. After the vehicle was serviced, we decided to trade it in, and Ryan made the entire process incredibly easy. He helped us find an amazing XC60 that we absolutely love! Like every experience we’ve had with Ellis dealerships, Volvo Cars Mall of Georgia was top-notch. Chad and Ryan genuinely care about their customers, and it shows. Highly recommend!
• GG

  Gaurav Gupta

  5 days ago
  3.0
  Update: I received a follow-up call from Chip Pierce, and it was exactly how this type of conversation should be handled. He listened intently, offered a sincere apology, acknowledged how frustrating the experience had been, and made me feel genuinely heard. At the time, I was deciding between a Volvo EX90 and a Mercedes-Benz EQS and was actually leaning toward the Volvo until this interaction left me with a very sour impression. I am now a very happy EQS owner, but I would certainly consider owning a Volvo EV in the future through this dealership. After speaking with Chip, I get the sense that my experience was an isolated incident and not reflective of the dealership’s overall culture or standards. I truly appreciate his professionalism and the way he addressed my concerns. ————————— Extremely disappointing experience with Dino at Volvo Cars Mall of Georgia. Easily one of the worst dealership experiences I’ve had. I contacted Dino specifically about a new six-seat Volvo EX90 showing in their inventory and repeatedly asked for a video tour so I could confirm the vehicle before making the trip to the dealership. During our first conversation, Dino spent more time telling me what a “powerhouse” dealership they were than understanding what I was actually looking for. He said he was away from his desk and would call me back shortly. He never did. Hours later, after I followed up, he told me the vehicle was being used as a loaner and sent me a picture of the listing. Except it wasn’t even the EX90 I had asked about. I then sent him the exact listing myself and followed up again. More than a day later, on Wednesday, I finally received a one-line text from Dino saying the vehicle was available. That was it. No requested video tour, no additional information, and no follow-up. Since I couldn’t get the information I had repeatedly requested, I finally drove to Volvo Cars Mall of Georgia myself. After waiting for more than an hour, Dino then told me that the exact vehicle I had spent days trying to get information about had “just sold this morning” and that I was late by only a few hours. After everything that had happened, I found that explanation extremely difficult to accept at face value. It left me seriously questioning whether the vehicle’s availability had ever been properly checked when I first contacted him. What bothered me almost as much as the wasted time was Dino’s attitude. There was no apology, no empathy, no acknowledgment of the repeated failed follow-ups, and seemingly no concern whatsoever that I had made the trip specifically because he never provided the video tour I requested. The entire interaction came across as dismissive and arrogant. I was a serious buyer genuinely interested in purchasing an EX90. Timely communication and a two-minute video could have avoided this entire situation. Instead, I spent days chasing basic information, drove to the dealership, waited over an hour, and ultimately learned that the vehicle I had specifically tried to verify beforehand was supposedly already gone. Ironically, after hearing repeatedly about what a “powerhouse” dealership this is, I couldn’t get the most basic level of sales follow-through. If this is the customer experience before the sale, when a dealership is supposedly trying to earn your business, it certainly doesn’t inspire confidence about what happens afterward. Based on my experience with Dino at Volvo Cars Mall of Georgia, I would not recommend dealing with him.
• MD

  Michele Dugan

  6 days ago
  5.0
  Such a great experience from start to finish! Ryan was awesome to work with: patient, thorough, knowledgeable, and genuinely just a really nice guy. He answered all of our questions, gave us plenty of time to make decisions, and never made us feel pressured. The whole process was organized, straightforward, and honestly painless. Everything was clearly explained and we felt really good about the purchase when we left. If you’re shopping here, definitely ask for Ryan. He made the whole experience easy and enjoyable. A very well-earned 5 star experience!
• RS

  Ricardo Sanchez

  Aug 23, 2026
  1.0
  Edit: It appears the owner has not liked my review and as you can see he has only liked and left a response to other positive reviews before and after mine. Also, what a coincidence that the latest reviews specifically praise the person I named in my review as being dishonest. This is going to be a long review. I would give it a 0 if I could but giving it a 1. My review is based off the dishonesty and interaction with Ryan and the finance director Denton. All of this was done through text and will upload screenshots. I went to their website and requested information on a used CPO 2024 volvo xc60 plus. I was contacted by Ryan. Everything started off normal. I let him know I was putting down 10k and could be flexible with that amount to get the out the door price I was looking for. ****Lie number one**** His response was - "Unfortunately, because we’re #2 store in the entire nation for selling CPOs, Volvo corporate controls the price for us. So what you see on the quote is the best we can offer. If this doesn’t work out for you, no hard feelings but thank you for your interest. Thank you and have a great weekend." A simple Google search shows that is is a lie. Dealerships are independently owned franchises, such as Jim Ellis, and they set their own prices. Corporate does provide MSRP but ultimately the dealership have a right to set their own prices, discounts, rebates and dealer add-on fees. I told Ryan his statement is straight up false. His response was- "Oh wow. As far as I know, new cars are very much negotiable but on certified pre-owned cars, it’s controlled by Volvo. That’s why you can see all the pricing on Volvo CPO website. I’ll make sure to confirm with management on Monday when we open back up" Monday comes and he texts me *****lie number two***** "Confirmed with management. CPO warranty pricing is controlled by Volvo corporate. New car pricing is negotiable. For CPO pricing, we are still one price store. " I know some dealerships have a Carlock Clear Pricing policy (example Volvo Cool Springs) But there is nothing on the Mall of Georgia website. I looked in the volvo mall of georgia website and could not find anything stating a one price policy. I asked Ryan to please show me where on their website it shows that one price policy and his response was- "There’s nothing that says we are one price store on our website. " He then told me "You’re more than welcome to talk directly to my used car director. He may be able to answer more of your questions." He gave me the directors contact information and I emailed him letting him know the situation. His response was "On pricing, I think a better way to explain it, and I will train on this, is that we post our best price online. We have discounted cars before, but strive to be aggressive on pricing. On this unit, a 500 mile radius from our dealership shows that among Certifed by Volvo vehicles ours is ranked #2 out of 25 as far as "best deal". On this unit, we are confident in our online price and will keep it there. I appreciate your time and interest, and hope we can do business." That was the last I heard from both of them. NOW HERE IS THE THING. The SAME Volvo stock number L626174A was also showing available at the Marietta location. I reached out to them with the same process and the experience was COMPLETELY DIFFERENT. I was assisted by Tobenna. He was very helpful, he let me know he would talk to his manager about matching offers that I was showing him. I ended up buying the SUV on 8/21. Negotiating a car price is part of the process of buying any car. Everyone knows that. I understand dealerships want to make a profit but buying a car is already a stressful process. We as clients want to make sure we spend our money correctly and that we get the best deal possible. Especially if we are buying a Volvo, these cars are not cheap. What I was not expecting was straight up dishonesty and lack of willingness to help a potential client from even the finance director. You all should avoid going here if possible.

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