Enterprise Rent-A-Car

Reviews

• SR

  Siraj Rashdi

  Jul 2, 2026
  1.0
  I booked a seven seater mini van, got a rental agreement number. When I got to the enterprise office, they say that they were sorry but they don’t have any similar cars available, they could only give me a Nissan Kicks. They ruined our family plan. Enterprise should update the vehicles in their inventory so when someone books that vehicle it shouldn’t be available to be reserved. A big company like enterprise should not be playing with people like that. How do they want you to take a five seater Nissan kicks, when you reserved a seven seater mini van, do they want you to leave 2 kids behind. They couldn’t even call the other enterprise locations to see if they have some vehicles available.
• ML

  Matt Lesser

  Jun 28, 2026
  5.0
  This is one of the top tier rental shops I’ve ever used (and I’ve used a lot…). The staff are always on their A game getting me in and out quickly and efficiently. If only I could move them around with me as I travel…
• LA

  Loni Adkins

  Jun 15, 2026
  5.0
  Excellent customer service in the process of the reservation from start to finish. The quality and driving a well kept vehicle, made the experience enjoyable.
• BS

  Bruna Silva

  Jun 11, 2026
  1.0
  ⭐ 1 Star This has been one of the most frustrating rental experiences I’ve ever had. We returned our vehicle after hours exactly as instructed, yet days later we still have not received any confirmation that the vehicle was checked in, nor any confirmation regarding the return of our security deposit. What makes this even worse is the complete lack of communication. We have called multiple times trying to get a simple update, and nobody answers the phone. It is unbelievable that customers are left wondering whether a vehicle was properly returned and when they will receive their money back. A company as large as Enterprise should have systems in place to provide automatic return confirmations and timely communication regarding deposits. Instead, we are stuck chasing answers and getting nowhere. This level of customer service is unacceptable. If someone from management is reading this, I would appreciate a prompt response and resolution.
• MS

  Micayla StAude

  Jun 4, 2026
  1.0
  I am writing to express my disappointment and frustration regarding a recent rental experience that has significantly impacted my vacation and left me concerned about the safety and reliability of the vehicle provided to me. I picked up a rental vehicle on Tuesday, June 2, 2026, at approximately 8:15 a.m. from the Enterprise location on Bogan Road in Buford, Georgia. Just a few hours into my drive, the vehicle's oil maintenance light illuminated. Because the branch was already closed by the time the warning appeared, I contacted the Bogan Road location the following day to report the issue. During that call, I spoke with a representative named Angel. I explained the situation and provided an estimate of the vehicle's mileage. Angel advised me not to worry about the oil maintenance light, stating that I should not rely solely on the mileage indicator and that the vehicle should be fine to drive until my scheduled return on Saturday. Unfortunately, after checking the vehicle's maintenance settings myself, I discovered that the vehicle was already beyond its recommended oil service interval. This prompted me to visit an Enterprise location in Columbus, Ohio, to have the vehicle inspected and potentially exchanged. I was informed that the vehicle was approximately 200 miles overdue for service. However, that location did not have another vehicle available and instead directed me to take the car to Midas for an oil change, with Enterprise covering the cost. Still concerned, I contacted another Enterprise location to verify the situation and inquire about exchanging the vehicle due to my growing lack of confidence in its maintenance history. That location also confirmed that the vehicle was overdue for service, did not have a replacement vehicle available, and again directed me to Midas. When I arrived at Midas, I learned there were no same-day appointments available, forcing me to schedule service for 8:00 a.m. the following morning. As a result, I was effectively without use of my rental vehicle from approximately 5:30 p.m. Wednesday evening until 10:30 a.m. Thursday morning. This was a significant inconvenience during my vacation and disrupted plans that I had made while traveling. To make matters worse, the Midas technician discovered that the vehicle's oil pan was leaking. This finding only heightened my concern that the vehicle may not have been properly serviced or inspected before being rented to me. What is most disappointing is that when I initially reported the maintenance warning to the originating branch, I was advised simply to continue driving the vehicle rather than being instructed to have it inspected immediately. Had I followed that advice without further investigation, I would have continued a lengthy interstate trip in a vehicle that was overdue for service and experiencing an oil leak. At this point, I am preparing to drive approximately nine hours back to Georgia in a vehicle that I no longer feel fully confident was properly maintained before being placed into service. This entire situation has caused unnecessary stress, consumed valuable vacation time, required multiple phone calls and visits to Enterprise locations and service centers, and left me questioning the quality and safety standards applied to rental vehicles. I have been a customer who expects reliable, well-maintained vehicles and responsive customer service. Unfortunately, this experience has fallen far short of those expectations. Given the inconvenience, lost use of the rental vehicle, time spent addressing maintenance issues that should have been handled before the vehicle was rented, and the concerns regarding vehicle safety, I would appreciate the opportunity to discuss this matter further and look forward to hearing how Enterprise intends to address these concerns.

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