Enterprise Rent-A-Car

Reviews

• LH

  LaShonda Harris

  5 days ago
  2.0
  I’m always given the runaround. The manager that’s currently there name Brian never returns calls. He’s always on lunch. I just need my account fixed which he estimated would take a month which I don’t understand why it would take that long, but here we are at a month and it’s still not fixed! This branch has given me two vehicles that broke down on out of town trips and are very nonchalant about resolving any issues.
• ES

  Eric Shugart

  Oct 1, 2026
  5.0
  Very helpful, efficient, and professional! Renting from Enterprise working with Brandon and Ryan was seamless.
• JS

  Jamie Sims

  Sep 29, 2026
  5.0
  I would highly recommend the Buford, Ga Bogan road location for car rental. I was mistaken about rental times on Sunday for this branch and showed up late, but Ryan went ahead and processed my rental at the expense of his personal time. I was very appreciative!!
• SD

  Sherrell Dunn

  Sep 26, 2026
  2.0
  Over the past 10 years I traveled for work and rented my vehicle from Enterprise, sometimes for several months. As a result of my loyalty, I earned the highest customer status of Platinum. Over the past year I have rented vehicles from the South Bogan location in Gwinnett and noticed that on more than 1 occasion the exterior of ot vehicle was dirty and inside windshield was dirty which made it difficult for me to drive safely at night. Most recently, I made a reservation for an SUV mainly due to physical limitations and checked in early but when I arrived I was told that they only had one small sedan available. This week I made another reservation on Monday to pickup an SUV at 12:00. I called the store Friday to confirm that they would have an SUV when I got there are I was told that they can't promise that. The representative suggested that I pick up the vehicle at 9:00. Picking up the vehicle and returning it at 9am doesn't align with my schedule and I pointed out to him that I wouldn't be able to return it until Saturday afternoon. He stated that is the only way that they can guarantee me an SUV and if I wanted to return it a 12:00 that would be an additional day fee. These type of service is unacceptable and I will move my business to another company. What's the point of making a reservation?
• DD

  dylan

  Sep 12, 2026
  1.0
  My experience with Enterprise was very disappointing and, most importantly, concerning from a safety standpoint. I rented a Honda Odyssey that had noticeable brake issues, as well as problems with its alignment and wheel balancing. While driving, the vehicle did not feel stable and vibrated, especially at certain speeds. I also noticed abnormal behavior when braking, which significantly reduced my confidence in the vehicle. These issues pose a serious safety risk, particularly when driving on highways, traveling at higher speeds, or transporting family members and other passengers. What concerns me most is that a rental company should perform a thorough mechanical and safety inspection before giving a vehicle to a customer. The brakes, tires, alignment, wheel balance, and overall stability are essential items that must be carefully checked. Based on the condition of this Honda Odyssey, I question whether an adequate inspection was completed before the vehicle was rented to me. Customers trust that rental vehicles are safe and roadworthy. It should not be the customer’s responsibility to discover mechanical problems after beginning a trip—especially problems that could affect the driver’s ability to control or safely stop the vehicle. I hope Enterprise investigates this matter, removes this vehicle from service until it has been properly inspected and repaired, and improves its maintenance and inspection procedures before renting vehicles to other customers. Safety should never be treated as a minor concern.

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