Enterprise Rent-A-Car

Reviews

• AC

  Atlanta Customer

  Jul 1, 2026
  1.0
  Based on my experience and the recent reviews, service levels at this location appear to have declined severely over the past year. The same concerns come up repeatedly: vehicles not being ready, cars that are not properly cleaned, and staff who are not especially helpful when something goes wrong. Unfortunately, my experience reflected all of those issues. The vehicle was not available when expected and was still being prepared over an hour after my reservation time. When it was finally released, it was not clean and only about a quarter tank of gas, requiring an immediate stop for fuel and creating an additional delay. The staff response was equally disappointing. There was little urgency, no apologies, and no meaningful effort to offer a workable solution. I have also attempted to address the matter directly with both Enterprise and the location before posting this review. I have returned calls, spent extended time on hold, and been told that someone would follow up. That follow-up has not happened. This review is a straightforward caution for anyone considering this location. A rental car should be ready when promised, clean when delivered, adequately fueled, and supported by a team willing to take ownership when there is a problem. I chose this location because I believed it would save time and spare me the inconvenience of going to the airport for a rental. That assumption was a mistake. Do not be fooled into thinking this location will save you time. The convenience of the address is quickly erased when the vehicle is not ready, not clean, not adequately fueled, and the staff is unwilling or unable to provide a solution. Based on my experience, I would never recommend relying on this location. Drive farther for a rental experience that is prepared, consistent, and supported by a team that treats your time as valuable.
• CW

  Chris Welther

  Jun 29, 2026
  5.0
  Miles 10/10. Professional, efficient, great service
• IS

  Ian “Schwartz'd it!” Schwartz

  Jun 19, 2026
  5.0
  Fantastic service here, I had a minor issue with my rental and they swapped it out quickly and upgraded me, Kylencia was so apologetic and friendly, wish I could give them 10 stars.
• TB

  Tari Badil

  Jun 10, 2026
  5.0
  Kylencia J. Is the best!!! Professional, Polite, and Accommodating… I needed a car to apt hunt. She even recommended some places to check out! Thank You So Much!
• DD

  Daisy Donovan

  Jun 9, 2026
  1.0
  Worst Enterprise experience in 10 years. Upcharged everything. Claimed they didn’t have the smaller 2 sizes even after reserving in advance—and charged for the larger option. Not allowed to park there, even after being told on the phone that there was parking. Brought the rental back immediately after work to take mine to the shop & Uber back, but told they closed it out & I would need to start over—when the reservation was clearly marked to drop off at a different location—and billed more for that option. Cost me an extra $250. Never again. And I called the minute they opened to let them know I was coming back. They already closed the reservation and claimed there was nothing they could do. Claimed they processed it at 7am. The phones didn’t work until 8am…when they opened. I called at 8:03am. Save your time and use Sixt or Avis down the street. They’ll treat you like a human. This location will not.