Penske Truck Rental

Reviews

• EJ

  Erica James

  Sep 22, 2023
  1.0
  Horrible place to news not organized at all the manager Angel gave us wrong information with reservations through Home Depot
• NB

  Nelson Brice

  Jun 16, 2023
  5.0
  Helped me get all my stuff back from one county to another county
• JG

  Jose Miguel Torres Gonzalez

  Apr 17, 2023
  5.0
  I made my reservation online first, and I spent less than 20 minutes to get the truck I was promised. Manager spoke 2-3 languages and was extremely efficient. Today I returned my truck, and I was charged fairly. Excellent experience and the 2,5 stars this location has are not making them Justice. Thanks!
• HH

  Heather

  Apr 1, 2023
  1.0
  DO NOT BOTHER TRYING TO RENT FROM THEM!!! I would give negative stars if I could. Morning of our move we called and they said oh we don't have any trucks we can't fulfill your reservation. No help nothing. COMPLETELY HORRIBLE THING TO DO TO PEOPLE TRYING TO HELP SOMEONE IN NEED.
• JM

  Jay M

  Jul 27, 2013
  1.0
  The trucks themselves are great. However, the penske-home depot coordination is awful. I rented a truck for one day, returned it that night using the dropbox. Home Depot apparently didn't check it in in time the next morning and I was charged an extra day. Also, you are required to give a $150 deposit, but they don't tell you that it takes 5-7 business days to get that money refunded. Keep that in mind before you rent. As of the writing of this review, I have yet to see any money refunded a week later, but they have no problem taking your money immediately. In total, I have been charged $378 for a truck that should in the end have cost me $140. You call Home Depot and they tell you to call Penske. You call Penske and they tell you to call Home Depot. Next time, I will rent directly from a Penske truck office. -------------------------- Update: Over 7 days and i still have not gotten any money returned. For the extra day overage, I was told at one time by a Penske agent that I'd have to dispute that charge with my bank. Unbelievable. I will never do business with Penske again.