Penske Truck Rental

Reviews

• EJ

  Erica James

  Sep 22, 2023
  1.0
  Horrible place to news not organized at all the manager Angel gave us wrong information with reservations through Home Depot
• NB

  Nelson Brice

  Jun 16, 2023
  5.0
  Helped me get all my stuff back from one county to another county
• VH

  Vincent H

  May 25, 2022
  1.0
  This is an absolutely horrible penske location! Avoid this location because they will cost you time and money! The customer service team isn't knowledgeable on the rental process and couldn't even operate the computer system, had no sense of urgency, and to add injury to insult they simply do not care about providing even a modest level of customer service. The experience caused me to lose a day in travel and cost me addition money due to erroneous charges that they ensured me would not occur. This isn't a case of them being fraudulent but simply grossly incompetent. In addition, they can't even explain their actions, they just point to Penske corporate and say that they did it. After contacting Penske corporate for assistance, they weren't much help either. Just rent a truck elsewhere and save yourself the extreme hassle.
• KT

  Kyle Taylor

  Aug 2, 2020
  1.0
  Terrible service.
• JM

  Jay M

  Jul 27, 2013
  1.0
  The trucks themselves are great. However, the penske-home depot coordination is awful. I rented a truck for one day, returned it that night using the dropbox. Home Depot apparently didn't check it in in time the next morning and I was charged an extra day. Also, you are required to give a $150 deposit, but they don't tell you that it takes 5-7 business days to get that money refunded. Keep that in mind before you rent. As of the writing of this review, I have yet to see any money refunded a week later, but they have no problem taking your money immediately. In total, I have been charged $378 for a truck that should in the end have cost me $140. You call Home Depot and they tell you to call Penske. You call Penske and they tell you to call Home Depot. Next time, I will rent directly from a Penske truck office. -------------------------- Update: Over 7 days and i still have not gotten any money returned. For the extra day overage, I was told at one time by a Penske agent that I'd have to dispute that charge with my bank. Unbelievable. I will never do business with Penske again.