Budget Car and Truck Rental

Reviews

• JR

  Jasmine Rose

  1 day ago
  1.0
  This place annoyed me so bad. I guess you get what you pay for. How i ask for a jeep “or similar” and they gave me a minivan. Then i witnessed someone bringing their rental back and reporting that the car has no oil in it. I was super skeptical about even renting after that but Im using it for vacation so Im pressed for time and money. I do NOT recommend. And the guy Javara was very rude. He was really arguing with like i have never seen anything so unprofessional. All because the minivan they gave me was shaking as if it needed mechanical work and i asked can he have the van check as this made me uncomfortable. And his manager just stood there and let him talk to me disrespectfully. I had to ask the man to please stop engaging because he was really nasty. That tells me that this is the culture of the place. This type of experience is unfortunate because this is a privately owned business but it makes you want to support big companies because you know the quality of service will be better. Overall the experience put a bad taste in my mouth. I am thankful that they were able to give me another minivan but overall I don’t recommend the headache, just go through the airport it’s 13 mins away from this place.
• PH

  Patricia Hughes

  5 days ago
  5.0
  Wonderful customer service, have no complaints I enjoy using their rentals cars
• RB

  Rita Bowers

  May 13, 2026
  1.0
  Terrible service! I had a vehicle reservation for later on in the day. When I got off flight I went to desk where I met two employees (black email unknown names). I wasn’t greet all I could notice by there gesture was that they didn’t like their job. Anyway, I gave them my information , they ask for card and id, given. Ask about protection, I said I declined. They asked for my insurance details, that was given. They said they had to call to verify. Insurance company was closed so they couldn’t verify and stated I have to use their insurance. I stated my insurance effective date was a week ago, what do u think changed since then? Both employees started side talking, rolling eyes and laughing. Then they asked for my flight information and stated it was wrong, in which I shown her the detail and she stated it wasn’t popping up on her end. I ended up leaving and going next door to Enterprise where I paid no deposit with my debit card, fast/professional service and I was able to chose the car I wanted. I’ll neverrr rent from Budget everr again.
• KR

  Karen Reehling

  May 11, 2026
  5.0
  Professional and courteous service. Also had cars when no one else did
• LF

  LeeAnn Farthing

  May 10, 2026
  1.0
  Worst customer service. The website allowed for a 3pm pick on a Sunday, apparently they close at 3pm. After feeling like I’m completely inconveniencing them, they didn’t even have the car I booked that morning. Their advice is to go to the Atlanta airport (over an hour away) and the “might” be able to help. There was another person ahead of me in a similar situation and they booked theirs days ago and paid online and they also gave their car away and was rude to them as well. NEVER rent or book with this company.

Frequently Asked Questions About Budget Car and Truck Rental