Butler Tires and Wheels

Reviews

• DH

  Darwin Hobbs

  2 days ago
  2.0
  I initially purchased all new wheels and tires for my new BMW 530i in January… the manager Courtney Robb was easily one of kindest most professional and capable human beings I’d ever done business with. Today, I had a nail in one of my tires. I called the store to inquire about how I could get it fixed with the extended warranty I purchased at the time of sale. The gentleman who answered was NOT HELPFUL AT ALL! He told me he couldn’t find my info in their system and that I needed to come into the store with proof of purchase and receipt. He continued to say that even if I had a warranty that tire repairs are not covered and I’d have to pay anyways. LIES!!!! I asked for Courtney who unfortunately was off today…. But this guy was super dismissive and acted as if though I had interrupted HIS DAY!!!!!!!! I ended up conniving thru my paperwork… driving to a nearby Tire Discounter store (a part of Butler) in Duluth where Jay was more than helpful. He immediately fixed the tire.. NO CHARGE based on the warranty I have!!!! Don’t know the guy’s name who answered at Butler but he needs to spend more time around Courtney to learn how to be way more customer focused and HELPFUL!!!! Thankfully my family and I are safely on the road again.
• JA

  Jeff Arkema

  Jun 24, 2026
  1.0
  Update: I emailed as requested and received a call back from Brett. He sincerely apologized and is committed to making things right. I appreciate his professionalism and his efforts to resolve the issue. Things don't always go as planned, but the fact that they genuinely want to make things right shows that they care about their customers. Their response and commitment to resolving the issue have restored my confidence, and I would be willing to use their services again in the future. ---------------------------------------------------------------------------------------------------------- Original: I've been here before and didn't hesitate to return when I needed an alignment. Unfortunately, the customer service during this visit was disappointing. The person at the counter seemed very busy and didn't take the time to discuss the issue I was experiencing. The interaction was basically, "Where are your keys? We'll take a look." After the alignment was completed, I asked the technician if he noticed anything that could be causing the problem. His response was, "No one told me I was looking for anything specific." I paid $189 for the alignment, but my original concern was never addressed, and I ultimately had to take my vehicle somewhere else for further diagnosis. Better communication between the front desk and technicians—and with customers—would go a long way. Unfortunately, this experience will probably make this my last visit to Butler Tire.
• BN

  babak nikpour

  May 30, 2026
  5.0
  Nice and professional service with very reasonable pricing. Highly recommended!
• EJ

  Eunyoung Jang

  May 16, 2026
  1.0
  Most of all, I couldn't stand the person at the counter unprofessionalism and condescending tone. I wanted to walk out within the first five minutes. I refuse to believe everyone there works that way. Hopefully, it was just that one individual.
• TF

  To The Floor!

  May 11, 2026
  1.0
  I’m done with Butler. You set up an appointment and then when you arrive they say the wait is two hours. Their customer service is subpar. Ever since they sold to a new company it’s not been the same. I’m not using them anymore nor am I recommending them.

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