Fields BMW Winter Park

Reviews

• BJ

  Bob Jimenez

  2 days ago
  5.0
  I had the best car buying experience ever at Fields BMW and it was largely due to my salesperson, Hugh. I didn't have an appointment . . . didn't even sign in. He immediately introduced himself and asked if he could help. He couldn't have been more welcoming or accommodating. He patiently answered all my questions, spent considerable time showing me inventory, explaining features and was so excited to invite me for a test drive. He was not pushy at all and was more than willing to work with me to get me in a new BMW, which I did that same day. After the purchase, he spent another half hour with me reviewing all the technological features. He left an amazing impression and I know I will tell many others about my experience. Thank you, Hugh.
• IS

  Ibiset Salinas

  6 days ago
  5.0
  had a fantastic experience at Fields BMW, especially thanks to Quinn, my sales rep. He was great from start to finish! He listened to what I wanted, gave me different options, and found the exact car I was looking for at the right price. What really stood out was that Quinn even came in on his day off once my car arrived at the dealership to make sure everything went smoothly. That says a lot about the level of service he provides. Everyone at Fields BMW was extremely friendly and professional. The entire process was easy and stress-free, and I never felt the pressure you normally associate with leasing or buying a car. I’m extremely happy with my experience and would absolutely recommend Quinn and Fields BMW. Thank you for making getting my new car such an enjoyable experience!
• NN

  Nakwon18

  Aug 17, 2026
  1.0
  I had a very disappointing service experience at Fields BMW. I brought my 2013 BMW X3 in for diagnosis and was given an estimate of approximately $8,100. Considering the age and value of the vehicle, I declined the repair and went to pick up my car. When I arrived, however, I was told that my right rear wheel was completely locked and the vehicle could no longer be driven. I had driven the car to the dealership without this issue, so it was extremely frustrating to find it undrivable when I came back to pick it up. Fields BMW did acknowledge some responsibility and worked with me on the repair cost. I ultimately paid approximately $1,414 for the parking brake actuator and right rear caliper repair. I appreciate that they provided some financial assistance, but I was still left with a significant unexpected repair bill and additional rental car expenses. I also never felt that there was a meaningful apology or sufficient accountability for what happened. I understand that a 2013 vehicle can develop mechanical problems, and I don't expect the dealership to be responsible for every issue with an older car. My concern is simple: I drove my vehicle into the dealership, but I was unable to drive it out because of an issue that occurred while it was there. I appreciate the assistance they eventually provided, but based on the overall handling of the situation, I cannot say I was satisfied with my experience.
• JP

  jigna p

  Aug 12, 2026
  1.0
  Extremely Dissatisfied With BMW Field Service and Customer Service I am extremely disappointed with the service and overall experience I received from BMW regarding my 2026 BMW X5. When purchasing a premium vehicle like BMW, I expected premium service, communication, and attention to detail. Unfortunately, that was not my experience. The service associate assigned to us provided very poor communication. We called multiple times trying to get updates and answers regarding our vehicle, but after numerous attempts, we received only one return call. It was extremely frustrating to have to continuously chase someone for information about our own vehicle. Our original concern involved damage around the wheel/rim and wiring area, along with a missing wheel-balancing weight/strip. We raised concerns about whether the missing balancing strip could have contributed to the damage, but we felt our concerns were dismissed rather than properly investigated. What made the situation even more disappointing was that after the repairs were completed and I picked up my vehicle, I discovered that the wheel-balancing strip/weight was still not installed. After everything we had already discussed regarding the missing balancing weight, I cannot understand how the vehicle was returned to me without this being addressed. This raises serious concerns for me about the quality-control process. Was the wheel properly balanced before the vehicle was returned to me? Was the vehicle thoroughly inspected after the repair? Considering that the missing balancing strip was already a major part of our complaint, this should have been specifically checked before releasing the vehicle. We also contacted BMW North America, and our case was submitted for review/goodwill assistance. However, the entire experience—from the lack of communication to the handling of our concerns and finally receiving the vehicle back without the balancing strip installed—has been extremely disappointing. I expected much better from BMW. A premium brand should provide premium customer service, proper communication, careful workmanship, and a thorough final inspection before returning a customer’s vehicle. Unfortunately, this experience has seriously affected my confidence in BMW service and the way customer concerns are handled.
• RO

  Raquel Ortega

  Aug 12, 2026
  5.0
  I had an outstanding experience with Fields BMW Winter Park from beginning to end. Everyone I interacted with was welcoming, helpful, and had such a positive attitude, but I especially have to recognize Mike. Mike was absolutely amazing and easily my favorite part of the entire experience. From the beginning, he came across as genuine, calm, and straightforward. There was never a sales-pitchy feeling, no pressure, no games, and no BS. He listened to exactly what I wanted, worked hard to beat the deal I had, and throughout the entire process I genuinely felt like he had my best interest in mind. Car buying can be stressful, but Mike made the entire experience feel easy and comfortable. I never felt like he was trying to “sell” me a car. I felt like I had someone helping me get the car I wanted while making sure I was getting the best deal possible. That made a huge difference for me. Lauren, the Finance Manager, was also wonderful. As a loyal BMW customer, it meant a lot that she really took the time to work on my financing and did everything she could to get me the best rate possible. I truly appreciated the time and effort she put into my deal. When I came in, Lauren happened to be off, so Mr. Chavez assisted me with the finance portion. He was incredibly nice, genuine, patient, and helpful. He made the final paperwork process comfortable and straightforward and was a pleasure to work with. I also returned my previous BMW lease, and Rio was wonderful while reviewing my vehicle and helping me through the return process. He was friendly, professional, and made that part of the experience easy as well. What really stood out to me about Fields BMW Winter Park was the attitude of everyone I encountered. There was a genuinely positive atmosphere throughout the dealership. Everyone was pleasant and helpful, and I never felt pressured or uncomfortable. But I have to give an extra shout-out to Mike. If you’re looking for a BMW and want someone who is genuine, calm, straightforward, knowledgeable, and actually listens to what you want, ask for Mike. He made this experience exceptional, and he is absolutely the person I would want to work with again for my next BMW. Thank you Mike, Lauren, Mr. Chavez, Rio, and the entire Fields BMW Winter Park team for making this such a great experience. Five stars all around!

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