Fields BMW Winter Park

Reviews

• LP

  Lee Parker

  2 days ago
  1.0
  Catastrophic failure on a brand-new car and terrible service I purchased a brand-new, $85K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.
• CD

  Charles Drawert

  Jun 30, 2026
  5.0
  We had an outstanding experience at Fields BMW, thanks to Steve! From the moment we walked in, he was professional, knowledgeable, and genuinely focused on helping us find the perfect vehicle for our family. He took the time to answer all of our questions, worked tirelessly to get us exactly what we wanted, and negotiated an amazing deal—all without ever making us feel pressured. Throughout the entire process, Steve was patient, transparent, and treated my family with kindness and respect. Buying a car can often be stressful, but he made the entire experience smooth, enjoyable, and completely hassle-free. We truly felt like he had our best interests in mind every step of the way. If you're looking for someone who is honest, attentive, and willing to go the extra mile for his customers, I highly recommend asking for Steve at Fields BMW. We absolutely love our new BMW and couldn't be happier with the experience. We'll definitely be back for our next BMW!
• SS

  Sarah Newman, LPN IINHC (Health Nurse Sarah)

  Jun 27, 2026
  5.0
  Tariq is the magic man! When we came to this dealership, I had planned on looking at a white BMW, but what I really wanted was purple. We went inside and Tariq greeted us. He was kind and professional. He apologized because the white one had been sold that morning. When we mentioned the purple one on the lot, he immediately got the keys, even though it wasn't ready for sale yet. We test drove it and I loved it. Unfortunately, it was a bit above our price point. Tariq instantly offered us an alternative, a vehicle in Lakeland at their other location. It was at our price point, the color I wanted and even lower mileage. We did the initial paperwork and he told us we could head home and he would call us when everything was ready. About 4-5 hours later, we were back at the dealership, signing papers and driving away in my dream car. It was a smooth, no hassle transaction and everyone was so kind and accommodating. Now I can see why people buy from this dealership and don't ever want to go anywhere else. No high pressure, just a casual, positive vibe. Now my Husband is planning our next BMW!
• LN

  Lil Nova

  Jun 27, 2026
  1.0
  Recall appt set for drop off, but when i get there, I wait 20min before I have to ask a random advisor to check me in and take my keys. Some hours after leaving, I get an update on the initial inspection and recall work being started. The tech showed I needed new engine mounts and said they would quote me. I request a call right away from the advisor to get quoting. I get the quote two days later but the recall work was completed the first day. They quote me about 6hrs of labor and ~$650 for two engine mounts and a total of $2500 for labor. With a lift, it takes 10 minutes to replace one mount, and the tech had already removed the undercarriage guards, so they had easy access to do this while working on the recall. I obviously declined the quote, bought the parts somewhere else for half the price, and did it myself in 1hr without a lift. I would have preferred to get the quote right away with accurate labor cost (would have even agreed to pay a full hour and the overpriced parts).
• CS

  Catherine Smith

  Jun 23, 2026
  1.0
  I had a higher view of Fields until I recently learned how the service manager lied to me. My 2021 X5 has always been mantained by Fields. Last Fall, my X5 was in for service. It was hit by one of Field's third party vendors in Field's parking lot. Damage to the front hood and light area. I was notified. Allowed to keep my loaner car. Took many calls to find out the extent of the damage. Took weeks to find out why Fields still had my car at Field's Collision Center. I found out the real reason by stopping by the dealership. Having my service advisor call the Collision Center. And, found out my car was being held as collateral against Field's third party's failure to yet pay for the damage to my car. I was extremely angry when I found this out. Stood in front of the service manager's waiting area. One was free, Richard Gaffney. He took me into his office. Understood the issue. My car had been coated in Celijet. He said, and did, Celijet my entire car again. (He had to do at least the hood...which had been repaired...but did the whole thing probably because that would have a better result.). My car also was in for service for new tires. I pushed to have Fields cover that. My argument was that my car has now been in a collision...which previously it had not. Richard said no to the tires. And, Richard also said that the "collision", the "accident", would not be reported to CarFax..etc. because it was in their parking lot. Well, that just isn't true. I had a CarFax report done on my X5 yesterday at an Audi dealership. I'm thinking of purchasing a new car. The Audi dealer's manager handed me the CarFax. The Fields collision indeed was reported. And, as a result, my X5 has a $1400 hit in value. I no longer trust Fields service management. The other service manager had previously lied about why my X5 was being held at the Collision Center. You should not either.

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