Fields BMW Winter Park

Reviews

• LC

  LGZ Croozer

  4 days ago
  1.0
  Very dissatisfied with the service at field BMW Winter Park. Wait six hours for an oil change brake fluid change and a tire replacement. No transparency in the cause of delays I no sense of concern requested photos for the flat tire puncture and never received them the video inspection was incomplete only showing the hood of the car and not the tire that was allegedly affected when the car was returned to me the interior had grease marks on the steering wheel and body odor. Not what I would expect from a luxury car dealership. The advisor was late getting to work and when I arrived for my 7:15 AM appointment, I was told to wait in the waiting area, only for the Web advisor to show up at 7:30 and asked me why I was sitting there. Very displeased.
• IC

  Isha Cudjoe

  5 days ago
  5.0
  I came in for an oil change, and I got to Fields on time. I was met with a someone right away and they took my info and had me wait to speak to my representative Marti. I ordered breakfast and he came over to talk to me within 10 minutes. Marti kept me updated with the status of my car although I got text updates. He even came by and informed me personally that once the car is washed, I’ll be ready to leave. Once my car was finished, he brought the keys to me and pointed me to my car. I was very happy with the service as the oil change only took about two hours including wash so I would highly recommend Fields BMW in Winter Park If you go, please ask for Marti.
• NS

  Nelson Segarra

  May 8, 2026
  2.0
  I’ll start with maybe it was just my experience and not the norm but the lack of call backs was my first issue. Next it was the lack of attention to detail when repairing my car. Would have been nice to get a call about certain issues even if it wasn’t “their doing”. I would have paid extra if I received a call saying hey we noticed this was off the car would you like for us to put it back together? No instead I had to find out when I picked up the car. Lastly they had the car for weeks and left it under a tree and you would think a place like that with guys I saw washing other cars that they would have gave me back my car the same way I gave it to them very clean but instead I had a ton of leaves in ever crack and a layer of dirt on the outside of the car. Lastly and most importantly the car went in for suspension repair and didn’t feel right when driving it. You can tell something was still off and they definitely didn’t test drive it enough or at all to feel it. I gave them two stars only because Julio was a nice guy.
• JC

  James Cali

  May 7, 2026
  2.0
  I've always heard good things about this dealership, and I'm sure they can be great. We bought a used 2022 Jeep from this dealer and found out on the way home that it had a very slight vibration I couldn't figure out. I was asked by the sales department to take it to a Jeep dealer since it's under warranty. They offered to take it for me, but we had to travel out of town and it just wasn't practical. Jeep is saying it's the engine mount that failed, which is not covered by the warranty, however they also say it doesn't show any signs of being cracked or leaking. Fields was kind at first, but now is pulling the "my technician never saw this issue, it must have happened after you left." And they can take the car back in trade (market value) and sell me another car at a great deal. 🤔 I get it. Used car, they wanted to get rid of it... it's gone. They'll of course take it back cheap and resell me another BMW this time. 👏 - Would have been nice if they would have stood behind the sell of a car and helped fix the issue. I'm sure they have connections at local Dodge dealers they could have helped me with. It is what it is.
• OC

  Otavio Carvalho

  Apr 21, 2026
  1.0
  I purchased a Certified Pre-Owned BMW from Fields BMW Winter Park about six months ago—an almost $40,000 vehicle that I trusted had passed BMW’s inspection standards. During a recent service visit, I was shown a technician video revealing aftermarket modifications in the engine bay, including loose wiring with exposed copper, which I was told could be a serious safety hazard. To be clear: I have never modified this vehicle and have never even opened the hood. My appointment was at 1:30 PM. I didn’t leave until nearly 6:30 PM. After hours of waiting, a sales manager finally spoke with me and initially dismissed responsibility, even suggesting I may have caused the issue. Only after going back and forth—and after the previous owner was contacted multiple times—did the truth come out: the aftermarket parts were installed prior to my ownership. This raises a major concern: How does a Certified Pre-Owned vehicle pass inspection with unsafe wiring in the engine bay? Even after confirming this, the resolution was underwhelming. I was told the parts would be removed and the car would be ready the next day—but no compensation was offered, not even for the oil change completed during this visit, despite the dealership being clearly at fault. On top of that: 1. No loaner vehicle was available. 2. I waited over 30 minutes for an Uber. 3. I was left without a proper solution until closing time. The only bright spot was Service Advisor Kerry Smith, who stepped in and helped secure a rental vehicle when I was clearly overwhelmed. This situation should have never happened, and the way it was handled was just as disappointing. Selling a CPO vehicle with unsafe aftermarket modifications—and then failing to take accountability without pressure—is unacceptable. I expected far more from a BMW dealership. At minimum, this situation warrants a serious internal review and proper customer resolution. Update after dealership response: After leaving this review, the dealership responded asking me to reach out directly. However, I find it concerning that the responsibility is being placed on me to follow up when the issue is already clearly documented. The vehicle was sold to me without disclosure of aftermarket modifications, which were later confirmed during service. Additionally, the repair took longer than promised, and no compensation was offered for the inconvenience or the completed oil change. I’m still open to a resolution, but I believe accountability should be taken proactively rather than shifting the burden onto the customer.

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