Enterprise Rent-A-Car

Reviews

• DS

  devika satianand

  Aug 27, 2026
  5.0
  This enterprise location is great! They are fast and very kind. I needed a rental whiles my car was being repaired from an accident. After having a bad experience with another enterprise the day before, I contacted this location and explained the hassle I went through . They were able to find me a rental the same day and explained the process of payment as this was my first accident . I had no issues at all and the vehicle was ready and clean upon pickup .
• AS

  Ashley S.

  Aug 24, 2026
  5.0
  Great Customer Service both at pick up and especially drop off at EWR with Sam. Friendly, personable staff made the interactions smooth. Renting a car can be done at many companies but the service is what sets companies apart.
• LT

  Leigh Tanner

  Aug 11, 2026
  3.0
  Not great not terrible. Between this location and the one on Wesley Chapel Boulevard you might want to consider a different rental agency altogether if you don't want to be inconvenienced.
• AA

  AP AP

  Aug 10, 2026
  1.0
  Poor Customer Service A remarkably poor customer service experience, especially over something as basic and important as obtaining a receipt for a business expense reimbursement. I called specifically because I needed a receipt for business reimbursement purposes. I politely explained what I needed, and the representative appeared to check everything while I was on the phone. She then explicitly confirmed that the receipt would be sent right away. After waiting approximately 7-10 minutes and receiving nothing, I called again. The same representative answered. Instead of taking ownership of the issue, her attitude during the second call came across as slightly rude and unnecessarily dismissive while I was simply trying to obtain a document that I had already been told would be sent. If there was an issue generating or sending the receipt, I should have been informed rather than being assured that everything was working. After that unpleasant interaction, I waited another 15 minutes. Still no receipt. I was then forced to call a third time for the same basic request, only to be routed to an automated voicemail. After three attempts and being assured that the receipt would be sent, I was still left without the documentation I needed. This is particularly unacceptable for a company serving business travelers. Receipts are not an optional convenience when customers need documentation for corporate expense reimbursement. If a representative confirms that something will be sent, a customer should be able to rely on that statement. If there is a technical or administrative issue preventing it from being sent, that should at least be communicated clearly and professionally rather than responding with a rude or dismissive attitude. What should have been a simple request turned into repeated phone calls, wasted time, poor communication, and ultimately no resolution despite 3 phone calls. At the time of writing this review, approximately 40 minutes after my initial call, I have checked both my inbox and spam folder again and still have not received the receipt. I am not trying to give anyone a hard time, and I completely understand that unexpected issues can happen. However, I would genuinely appreciate clear communication about whatever issue may be preventing the receipt from being sent. Even a simple explanation or update would have made this experience much more understandable. Unfortunately, based on the lack of communication and my experience today, I would be cautious about using this location again. Update: After my fifth phone call, someone else answered and was finally able to send me the receipt, which I genuinely appreciate. It turns out the receipt had not been sent during the previous calls despite being told otherwise. I am glad the issue was ultimately resolved, but clearer communication from the beginning would have avoided this entire situation.
• AB

  A B

  Aug 5, 2026
  5.0
  Entire rental process was super fast and easy. Car was incredible and very clean. The associates there are courteous and friendly. I will definitely rent a car there at the Wesley Chapel location again for my next trip.

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