Advance Auto Parts

Reviews

• JS

  J S

  Oct 31, 2026
  5.0
  Lance does a great job helpful and friendly
• JK

  Jakob Klar

  Oct 31, 2026
  5.0
  I love this location! I go all the time now, even though there are closer auto parts stores near my home. Every time I go in, the employees are extremely nice and patient and knowledgeable. Today this young guy named Sean helped me, and this other girl, she had glasses (forgot to get her name) and they were explaining some recommendations to me without breaking the bank. I feel like I can trust these guys and I greatly appreciate that as someone who doesn’t know a ton about cars. Thank you!
• DR

  Dream Reader

  Oct 23, 2026
  3.0
  I just had the worst experience I ever had dealing with advanced auto parts of wesley chapel 27270 location. I was sold a battery with a 4 year warranty. didn't last more than 2 years, i go back it was tested and it was a faulty battery. They replace it and tell me i am getting a brand new battery and i have a new 4 year warranty on it and if i have any problems to come back. This new replacement battery literally died on me almost a month after 2 years from the date of when they replaced the original. I go back to this location and speak to the nice manager Lance who explained that the battery is out of warranty. I asked how that could be? I just had this replaced 2 years ago, its in the system? Im told that i was not given a new warranty on the new battery but the original lackluster battery which i paid a premium for to avoid situations like this is the only warranty i get. The associate that handled the exchange with the previous installation basically lied to me(mis-informed me) and there was nothing they could do about it at their level but understood where i was coming from(very empthetic) and I should get what you pay for. I was given the customer service number, called and spoke to ANA and explained the situation who again was empathetic and understood where i was coming from in regards to being mislead about the warranty, and the quality of the product and replacement product not making it to at least 4 years. I mean if you have a 4 year warranty stand behind the product and if it cant last then properly label it and give it a two year warranty. But selling a product that misrepresents its quality and warranty , and then not standing behind what your employees say and tell to their customers is not a ethical way of doing business. Ana escalates the situation and then i get call back from a district manager named steven. Steven was very rude, condescending, short, and talked over me throughout the entire call and insulted my intelligence and comprehension skills. I felt like i was being gaslighted the entire call, of course that call was not recorded. Be aware the only calls that are recorded are the call center reps, the higher up calls are not recorded and they will talk to you however they see fit. He kept saying the policy is you don't get a new warranty on a replacement products and the warranty of the original faulty item transfers over to the new product so you are out of luck and how to shell out whatever the cost is for the new product if the replacement doesn't live up to the quality standard advertised at point of sale and thereafter. To be spoken to like that and to be disregarded and not believed is insane. I'm lied to about the replacement warranty by the employees and operating off a false premise and I have to deal with it? That's not right, that's unfair, its bad business practices, and no customer should be treated like I was. I will NEVER, spend another dollar at this location or any advanced auto parts store again. They do not value their long term customers, they don't stand behind their employees and the correct information. This was then escalated again to Tony Ingrams who was no help and indicated that there was nothing they are willing to do to keep my business other than offer me a 15% discount. My over 10 years patronage meant nothing, my future business means nothing. I Suggest spending your hard earned money with a different business. I am very disappointed, they will never get my business again and don't deserve yours.
• BV

  Brennan Vargas

  Oct 5, 2026
  5.0
  The employees here are always very helpful. Lance is always informative and willing to go the extra mile. 10/10 would recommend using this store as your GoTo auto parts supplier!
• DS

  Daisy Santiago

  Sep 27, 2026
  5.0
  I went into this store (08953) today needing a battery, I was asked what was going on and I explained the car issue. David took care of me and he apologized for taking so long, but he actually checked everything to make sure it worked, I really appreciated him doing that. He was very thorough and polite. It was a good experience.

Frequently Asked Questions About Advance Auto Parts