Nissan of Vero Beach

Reviews

• TP

  travis victoria perdomo

  1 day ago
  5.0
  My husband and I needed to replace his vehicle so we decided to come to Nissan in Vero Beach. We had such a wonderful experience, and especially with our salesman, Ace! He was incredibly helpful, knowledgeable, and made the entire process so smooth and easy. We felt comfortable from the moment we walked in, which is something we haven’t experienced at other dealerships we’ve visited. Ace never made us feel pressured and was genuinely there to help us find what was right for us. The whole experience was stress-free and by far the best experience we’ve ever had at a car dealership. We truly appreciate all of his help and would absolutely recommend Ace and Nissan of Vero Beach to anyone looking for a vehicle! Thank you to all of their staff for making what can normally be a stressful process such an easy and enjoyable experience! 🚗✨
• AG

  Amaris Gil

  6 days ago
  5.0
  I had such a wonderful experience at Nissan of Vero Beach, and I especially want to recognize Marco for the outstanding service he provided. From the beginning, Marco was patient, professional, kind, and genuinely interested in helping me. He took the time to answer all of my questions, explain everything clearly, and made the entire process so much easier and less stressful. Marco truly went above and beyond for me, and I really appreciate how much effort he put into making sure I was taken care of. It’s not often that you come across someone who makes you feel like they truly care about helping you, rather than just making a sale. If you’re looking for a vehicle at Nissan of Vero Beach, I highly recommend asking for Marco. You will be in great hands! Thank you, Marco, for all your help, patience, and excellent customer service. You definitely earned my 5-star review! ⭐⭐⭐⭐⭐
• CT

  Christopher Tschinkel

  Aug 21, 2026
  3.0
  Today my experience was mixed. In the past our family was treated very well. Like people who had bought or leased several cars over 20+ years. However my most recent interaction was not as smooth. Over the course of 2 weeks I made several call about returning a vehicle we had leased. It felt as if my conversions were not as welcomed as if I were spending money. I think the ownership has changed. Today I made several calls. One went to voice mail, the other was picked up and then hung up. The assurance that soneone would call didn't happen and I had to call back 2 hours later. I did complain and eventually someone did respond. In the lot 3 salesmen asked if I needed help. The person who processed my paperwork. Well, he didn't seem very happy about it. An hour later someone returned my message from 5 hours earlier.
• TS

  Tammy S

  Aug 18, 2026
  1.0
  We purchased a used 2024 Toyota Tundra from this dealership on February 21, 2026 and unfortunately, our experience has been extremely disappointing. After sitting with the salesperson we were quoted a specific price and were told by Athyena that we had a deal. We spent more than two hours completing the purchase. Because it was getting late and the dealership was closing, we were rushed through the paperwork and were presented with payment amounts and a longer loan term rather than being clearly shown the complete purchase price. Athyena also did not disclose (until after all paperwork was signed) that the truck only came with one key FOB. She assured us she would contact the previous owner and get it to us. (We have now purchased a new one for $400 from our local Toyota dealership) After driving an hour home, I reviewed the paperwork and realized that we had been charged $6,000 more than the price we had discussed which was the advertised price as well. I immediately began contacting the dealership to get an explanation. Despite calling repeatedly over the course of a week, I received no return call. I eventually spoke with the general manager, Jonathon, who explained that the difference was because we may not have qualified for certain military or other advertised discounts. (None of this was clearly stated to us through Gary R. the sales manager.) Jonathon also stated that there is nothing he can do since we have signed the contract and the deal was completed. We were also told that the GAP insurance could be cancelled at any time. I immediately cancelled GAP, roadside assistance, and maintenance agreements so I could lower the cost of my loan. The insurance companies who handle these service agreements credited my loan for roadside assistance and the tire maintenance within 8 weeks. It has now been 6 months and I have not received the $1000.00 gap refund which comes directly from the dealership. Our experience has left us feeling misled during the purchase and unsupported afterward. I would not recommend this dealership based on what we have experienced. Once your sale is completed getting help with legitimate concerns will be impossible.
• PC

  Paul Clements

  Aug 11, 2026
  1.0
  Worst experience ever. The car was purchased for approximately $21,000 total: about $15,000 for the vehicle, $4,000 for an extended warranty, and $2,000 in taxes and fees. Unfortunately, my father passed away just two months after the purchase. During those two months, only about 2,000 miles were put on the vehicle, and the condition of the vehicle had not changed. Because my stepmother could no longer afford the loan, she asked the dealership to buy the vehicle back. They gave her only $7,000 for the car and then refunded approximately $3,000 for the prorated extended warranty. This means that, in just two months, she lost roughly $9,000 (excluding taxes and fees) on a vehicle that had only been driven about 2,000 miles and was still in the same condition. Worse yet, prior to offering the pathetic buy back amount, the dealership offered to buy both of their vehicles back and have my stepmother purchase another vehicle with an even larger loan. This was obviously another attempt to take advantage of someone who was already in a difficult financial situation. I contacted the dealership and was told that the retail value of the car had dropped by approximately $4,000 in the two months since it was purchased. When I questioned that amount, I was told that vehicle values go up and down and that "right now they are down." Even if the market had declined, I find it extremely difficult to believe that the vehicle's value had dropped anywhere near $8,000 in just two months. I also asked them to contact me once the vehicle is sold and let me know what they actually sold it for. I was told they would do so. We will see if that happens. It is incredibly disappointing that Marco, Dakota, and Nick chose to handle the situation this way. My family was dealing with the devastating loss of my father, and my stepmother's unfortunate circumstances were taken advantage of for the dealership to make a profit. I would strongly recommend that anyone considering purchasing or selling a vehicle here do their research, understand the numbers, and be very careful.

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