Tommy's Express® Car Wash

Reviews

• KB

  Kathleen Burroughs

  1 day ago
  1.0
  if you were ever wondering why you have had issues here, here is an insider scoop. This GM has been the same GM for around 2 years (and look at when most of the lowest complaints are!) •the GM here has willingly left the phone unplugged for multiple hours. •He is not a people person. Neither are any of his employees. The customers from this site consistently call the other venice site due to account issues. •The other venice site has been called as well due to his refusal to answer the phone to resolve guest issues. Down to when cars have been damaged in his wash. •He does not preform maintenance on this site. On any of the equipment, whatsoever. •Don't even get me started on the cleanliness of the store. •Parking lot is always disgusting. Vacuums are frequently damaged, hoses are damaged and you're lucky if they remembered to turn them on for the day. Only bring your car here if you want scratches and attitudes, Promise.
• LB

  Lisa Bartram

  3 days ago
  2.0
  I have a membership but not sure if I will renew. It doesn’t get my car fully clean. Tires are never shined or cleaned well. The vacuum hoses do not work good at all. Barely picks up anything.
• DG

  Dorothy Gardner

  Jun 21, 2026
  5.0
  Tommy's Express Car Wash was a wonderful experience. I redeemed a free wash and couldn't believe vacuuming was free. Bruce was very helpful and welcoming. Helped me with my car mats. Bruce enjoys his job and is a great representative and asset to your company! Dan G
• AE

  Anna Eckstein

  Jun 5, 2026
  1.0
  Be careful, their hose scratched my car!!! Our family was excited when this car wash opened and planned to use it regularly. I had washed my white vehicle here several times without any issues. However, when I brought my black Genesis, I had a very different experience. While vacuuming the trunk, the vacuum hose was not long enough, so I had to pull it tight to reach the area I was cleaning. Somehow, the hose rubbed against the side of my car and left multiple ugly scratches along the paint. I noticed the damage immediately and stopped vacuuming. I was upset and in a hurry, so I left and called a professional detailer to get advice and an estimate. After speaking with my family, I returned to the car wash to report what had happened. The manager was polite, took my information, and told me he would review the security footage. The next day, I received a call from the owner. Unfortunately, instead of trying to understand the situation or review the evidence, he immediately accused me of lying. He told me that in 17 years he had never heard of a vacuum hose scratching a vehicle and insisted it was impossible. At the time, I didn’t know this could happen either. That’s why I reported it—I wanted the owner to be aware so it wouldn’t happen to someone else. I have since learned that vacuum hoses scratching vehicles is a well-known issue. A quick search online shows many similar complaints from car wash customers across the country. I asked the owner to review the video. He refused. I offered to bring my car back and demonstrate how the hose could make contact with the paint so we could determine what happened. He ignored that offer as well. He told me not to contact him again and to speak with his attorney, but when I asked for the attorney’s contact information, he never provided it. What disappoints me most is not the damage itself—accidents can happen. It’s the way I was treated. Instead of investigating the issue, reviewing the footage, or attempting to resolve the matter, the owner immediately accused a customer of being dishonest. I expected a business owner to take pride in customer service and be willing to address concerns professionally. Sadly, that was not my experience. Based on how this situation was handled, I cannot recommend this car wash. I am considering pursuing the matter in Small Claims Court and will update this review as things progress. P.S Response: You did not review the camera footage because you specifically told me there was no point in doing so. If you actually read my original review, you would understand that my biggest concern is not the scratch itself, but the way customer complaints are handled. I paid your business to clean my car, and instead I am left dealing with damage caused by your equipment. Dustin Freeman, the General Manager, was rude and unprofessional. He told me not to bother him because I was calling his personal phone. First of all, he was the one who called me from that number. Second, he told me to contact his attorney, but when I asked for the attorney's contact information, he refused to provide it. What is even more surprising is that a General Manager of a car wash seems unaware that vacuum hoses can scratch vehicles. A quick internet search shows countless examples of this exact issue. Instead of immediately accusing me of lying, perhaps you should consider using softer protective materials on your hoses. The hose made of hard plastic, and when hard plastic rubs against paint, scratches can occur. And if you look at the scratches, you would see that they are perfectly aligned with the shape and pattern of your hose!!!!! Accidents happen, and I would have understood that. What I cannot understand is the dismissive attitude, refusal to investigate, and the way I was treated as a customer. That level of customer service is unacceptable.
• JR

  Joshua Redmond

  Jun 5, 2026
  5.0
  ⭐⭐⭐⭐⭐ I’ve been going to various Tommy's Express Car Wash locations for over a year now, and this location was exceptional. From the moment I arrived, the customer service stood out. Lisa, the marketing manager, warmly introduced herself and took the time to let me know that my weather mats could be pressure washed by one of the associates — something I didn’t even realize was available. Johnny helped me out and did an amazing job power washing my mats by hand since I wasn’t able to use the automatic mat cleaning machines. That extra level of care and attention really made the experience feel personal and above and beyond. The wash itself was excellent, the staff was friendly and professional, and the whole atmosphere felt welcoming and well-run. Highly recommend this location if you want great service along with a clean car!

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