Enterprise Rent-A-Car

Reviews

• CC

  Christie Carr

  4 days ago
  1.0
  On June 30, 2026, I rented a vehicle from Enterprise Rent‑A‑Car at 38890 US Hwy 19, Tarpon Springs, FL. I made the reservation in advance and provided all required information, including my updated contact details, residency, billing information, and driver’s license. My reservation was for a standard SUV for seven days, with pickup on June 30 at 12:00 PM and return on July 7 at 12:00 PM. At 11:00 AM on July 7, I contacted Blake, the representative who assisted me during pickup, to request an extension because my personal vehicle was still being serviced. I also asked for an adjustment since I had reserved and paid for a standard SUV but was given a compact SUV instead. Blake stated that the compact SUV rate was $260 per week and $36.88 for each additional day. He told me I had been charged a weekly rate of $280 and that I was owed $21.67. I explained multiple times that my receipt clearly shows I was charged $295 per week for a standard SUV. Using Blake’s own quoted compact rate of $260 per week, the correct difference is $35. Blake’s calculation reflected the midsize SUV rate of $285, not the standard SUV rate I paid for. Despite repeated clarification, he refused to make the $35 adjustment. I sent Blake a photo of my receipt, which states: “1 week @ $295.00 / week – Standard SUV – Chevrolet Equinox or similar,” totaling $320.24 after taxes and fees, plus a $300 deposit. Blake claimed he could not view the photos. When I requested the manager’s name and contact information, he stated that he was the manager. When I asked for his supervisor’s information, he refused to provide it. I also checked Enterprise’s current posted rates on July 7, 2026. The standard SUV rate is $305 per week, and the compact SUV rate is $270 per week—a $45 difference. I am only requesting the $35 difference based on the rates Blake himself provided. Neither the posted rates nor Blake’s quoted rates support the $21.67 adjustment he offered.
• SB

  Scott Bigley

  Jun 30, 2026
  5.0
  The Tarpon Springs, FL location is always my first choice. Easy to find, easy in and out. The staff is professional, attentive and have everything ready to go when I walk through the door!!
• JR

  Joyce Renneke

  Jun 19, 2026
  5.0
  Enterprise delivered the car to me which made it super convenient. Blake showed me everything about the car and the return was very easy
• JF

  Jule Faith

  Jun 11, 2026
  5.0
  I always use Enterprise rental. Never any of those problems the crappy rentals like Hertz or Avis have. Clear charges no hidden costs or surprise fees.
• GB

  Gary Blume

  Jun 10, 2026
  5.0
  The staff at Palm Harbor we're excellent! They are kind, considerate, and very accommodating. I highly recommend Enterprise and will always make them my first choice in rental car options!

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