Enterprise Rent-A-Car

Reviews

• AR

  Alexis Rivera

  Oct 3, 2026
  1.0
  I have called this enterprise Location 7 times and each of the times I was on hold for 20 minutes and then I had a message saying, please call back at another time and then I was disconnected. I can never get someone to pick up the phone and answer my call!
• TP

  That Game Show Place

  Sep 24, 2026
  1.0
  So absolutely disappointed in Enterprise as a company lately. We rent almost weekly for work. The last three times we rented, We got the same white van with New York license plate that had literal peanuts in the seat wheel well where you fold the seats into. We used points last month to rent a car; the car didn't work and we had to bring it back but they never refunded the points .....But we overlooked it. Yesterday we called ahead about making a reservation for today. We had a last minute job and wanted to check first about a car. They assured us no problem. So we made the reservation for 11:30 am. At 11:15 as our staff is arriving there via Uber, they call to tell us they have no cars and can't get us a car until 4pm. At this point our staff is there and now has to scrambled to get another car and uber out of there and make it to a job. This absolutely could've been avoided and for somebody who rents there so often there have just been too many issues lately and I will never go back to this company. Calling somebody 15 minutes before their appointment to tell them that they need to totally make alternative plans is not OK. It's a shame because it's right across the street from our venue.
• PM

  Pat M

  Sep 13, 2026
  5.0
  Employees were professional and accommodating to moly needs and i was impressed by the pickup and drop off at my mechanic shop! Thank you !
• BB

  Barbara Burns

  Aug 18, 2026
  5.0
  Customer service was amazing. Car was clean. Very simple and straight forward.
• HR

  Holly Romain

  Aug 16, 2026
  1.0
  I have never experienced customer service like this. When I walked in, no one greeted me, spoke to me, or even acknowledged me. I waited while the two customers ahead of me were helped, and the phones rang almost continuously. At one point, the employee even commented that “today would be the day” she ripped the phones out of the wall. After I had been waiting approximately 30 minutes, another woman abruptly rushed into the store complaining that no one ever answered the phone. Instead of acknowledging that I had been waiting, the employee immediately began addressing her concerns. I politely spoke up and asked if I could please be helped. I did not yell, raise my voice, insult anyone, or speak harshly. The other customer became rude toward me, and instead of de-escalating the situation, the employee became hostile toward me as well. I explained that I had arranged my vehicle exchange by phone the night before and had specifically been told to come to this location. The employee snapped that I should have called her directly so she could order a vehicle. I explained that no one had told me that and simply asked how long it would take to get a car. Her response was essentially to tell me to leave. She ultimately refused to assist me at all and told me to leave the store, while the customer who had walked in after me demanding immediate attention was helped. I left crying and genuinely confused about why I had been treated as though I were the problem. I understand businesses can be understaffed, busy, and dealing with difficult circumstances. I am extremely empathetic to that. What I cannot understand is the hostility and contempt directed toward a customer who had waited patiently and was simply trying to complete an exchange that had already been arranged. I will not let this experience go without reporting it. This employee needs serious coaching on basic customer service, professionalism, and how to treat customers with respect.

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