Toyota of Tampa Bay

Reviews

• CG

  Computer Guy

  2 days ago
  1.0
  Tampa Bay Toyota - This was the worst experience in y life. I traded in a 2022 Toyota Camry with 40k miles. I accepted. deal fr a Toyota SE 2026 inventory cost 27k. The finance manager never showed me or gave me the declaration page. The amount of the trade in minus the cost of my car. Jose the finance guy said to wait for the welcome package which never came. Now when I call the dealership no one returns my calls. Here is the offer below:Britni Cecil Sat, Apr 18, 10:24 AM Thanks for sending that information Derrick. I will offer you the 18k for your Camry as a trade-in. Are still interested in a new Corolla? Can you come by today-- I received a one page letter in the mail from Toyota finance stating I owe 22k. So what happened to my down payment. I will never go this dealership again.
• SS

  Schuler Schares

  3 days ago
  1.0
  HORRIBLE HORRIBLE EXPERIENCE! After spending a little over 5k on maintenance for my vehicle. I took my car in because it was having issues a couple months later….i dropped the car off at 2pm on Monday the 11th , they said it would take 2/3 hours to look at it (okay no big deal) Donnie was my service advisor. After sitting for 3 hours Donnie said it wouldn’t be done today and they would get me an uber home. (Okay disappointing but whatever) . I call back in the morning around 11, STILL NO ANSWER. Donnie would not call me back, I left message after message. Now i wait until 3, Donnie said he’d give me a call soon.. NEVER CALLED , ever! I still had no information on my car and what was wrong with it. DAY 3 comes, I’m infuriated. Donnie never once answered , or told me what was wrong with my car. I request a new advisor immediately. I got someone named penny who was delightful, and told me immediately what was wrong with my car, the cost and it could be done same day. Thank you Penny. But my problem is they held my car hostage, and at the end of the day Donnie didn’t do his job, I was never offered any type of discount and ended up paying $2,190 in maintenance! I WILL NEVER BRING MY CAR HERE AGAIN nor would I ever buy from these people.
• FR

  Felipe Dos Reis

  5 days ago
  5.0
  I had an excellent experience buying my car from Toyota. From the beginning to the end, the team was professional, patient, and very helpful. They answered all my questions, explained everything clearly, and made the whole process smooth and stress-free. I never felt pressured, and they worked hard to make sure I was satisfied with my purchase. I’m very happy with my new car and grateful for the outstanding customer service. I highly recommend this dealership to anyone looking for a trustworthy and positive car-buying experience. Thank you to everyone who helped me!
• HB

  Harry Brown

  May 11, 2026
  2.0
  Purchased used vehicle that was reported by salesman that it had gone through a 150 point inspection to get it ready for sale. The engine on/off light on, windshield and rear window washers did not work. Scheduled for repair of those items. I was informed that there were new parts in the Service Department for vehicle. Left it overnight so all new and washers and ‘A’ issues repaired. Picked up car and found washers still did not work. Scheduled appointment for 11 May, showed up on time on the 12th to be informed maintenance appointment had been moved to 18 May. I was never informed of scheduling change.
• CU

  Chris Ukpong

  May 2, 2026
  3.0
  ⸻ The staff were generally courteous and pleasant to interact with. However, in my opinion, there were significant deficiencies in training and overall transaction management. For example, the sale was completed and I took possession of the van. Approximately one week later, I began receiving text messages—some of which escalated to threats—requesting my pay stubs, documents I had already provided. Because I did not see these messages promptly, the manager threatened to “come pick up the car.” A simple phone call would have been a more appropriate and effective way to communicate. After I resubmitted the requested documents, I was informed that the deal had to be redone, which resulted in an increased interest rate. More concerning, when I contacted the bank, they had no record of the transaction, despite the fact that the dealership had already registered the vehicle in my name and issued a tag. Although the transaction was eventually finalized, the process was disjointed and unnecessarily stressful. The combination of poor communication, inconsistent documentation handling, and the use of threatening language created an unacceptable customer experience. This type of process should be carefully reviewed and improved to prevent future customers from facing similar confusion and distress—particularly when it involves threats of repossession and a tone that can be perceived as condescending. Thank you.