Toyota of Tampa Bay

Reviews

• EO

  Elsa Ortiz

  1 day ago
  3.0
  Toyota dealer push too much on selling things that you don't need. Every time I go for a oil change, they always want me to change the winshield., rotate tires, fix the water pump, the filters, etc, etc. At the end, a bill of $31 becomes a bill of thousands of dollars. When I go to my mechanic sometimes he does the same job for hundred of dollars instead snd some items he says it can wait, it's not that urgent as Toyota claim to. The windshield is fine but they find microscopy cracks that you can hardly see. The first time I accepted to change it but after 15 min I changed my mind however a claim was ussued to my insurance and my insurance raised my total because of it. The claim didn't go away eventhough I cancelled it. It has passed 5 years since they told me I needed to change the windshield urgently, but my windshield still intact. I still can't see the cracks they supposedly say and "they will be bigger soon". Toyota is too exoensive.
• SO

  silverjava1 one

  5 days ago
  1.0
  Tampa Bay Toyota Review: Extremely Frustrating Experience Shopping a 2016 Honda CR-V – Still Waiting on Promised $25 Gift Card I visited Tampa Bay Toyota back in February to look at a 2016 Honda CR-V listed around $17k. Salesman Hamzah was my main contact, with Anita Dias also involved. I left without buying the vehicle, and five months later (now July) I’m still waiting on the $25 gift card they promised for doing the test drive. That alone speaks volumes about their follow-through. I was very clear from the start that I was not interested in trading in my current vehicle. Hamzah ignored that and repeatedly pushed for them to buy it anyway. When I told him I already had a private party offer for $5,000, they only offered $3,500. The pressure tactics were annoying and disrespectful. The pricing was even worse. The numbers started at $27k, dropped to $24k after several back-and-forths with the manager, and finally got to around $21k after the supposed trade-in and my $3k down payment. Their figures never added up cleanly—fees and adjustments kept shifting with no transparent breakdown. It felt like I had to fight for every bit of clarity. They did mention a 90-day payment deferral, but by then the lack of honesty had already made me lose interest. Bottom line: I walked away without purchasing. The sales process with Hamzah and Anita Dias was opaque, high-pressure, and unprofessional. On top of that, they still haven’t delivered the simple $25 gift card promised for the test drive months ago. I’d rate the entire experience 1/5. Save yourself the headache and shop somewhere else. Tampa Bay Toyota needs major improvements in transparency and basic customer service.
• LD

  Lavette Dye

  Jul 4, 2026
  5.0
  We had an absolutely amazing experience at Toyota today! We pulled up to sell and donate beverages to their team with no expectations of leaving with a new vehicle, but thanks to the incredible team, (Romann, Jose, and the Service Team) we drove home in a brand-new 2026 Toyota Tacoma as an early birthday gift for my husband! From the moment we arrived, we were welcomed with such a warm, friendly, and genuine atmosphere. The staff made us feel like family, and the entire process was smooth, transparent, and stress-free. Their professionalism, patience, and outstanding customer service made this one of the best dealership experiences we’ve ever had. As owners of a natural fruit juice beverage company, we truly value businesses that prioritize people and community. It was refreshing to receive the same level of care and hospitality that we strive to give our own customers every day. Thank you to everyone who helped make this special moment possible. You didn’t just help us purchase a truck, you helped create a birthday memory that our family will never forget and you guys officially become part of our delivery route. We highly recommend this dealership to anyone looking for an honest, welcoming, and exceptional car-buying experience!
• NN

  Nick

  Jun 29, 2026
  1.0
  Jordan and Matt both should probably leave sales. First of all, told them I can only talk over text - they decided to call me 15 times. I then said I wanted a proposal on the lease deal they had going on. Matt gave me a ballpark number, when I asked about the website offer he made up response instead of looking up to realize it was for the SR not the SR5, then I asked for a breakdown of the random number he gave me he told me to check the website. After saying you can't send me an actual quote, he then decided he was busy with a customer and he sent me a picture of the fine print of the lease from the public website.. I gave up at this point and said I was not interested in their dealership and would go to SunToyota. Which Matt then informed me that they own SunToyota. Seems like the company they own should be training them. Then Jordan (the supposed manager) reached out to me asking if they could earn my business back, I gave him another chance and asked for a purchase order and he continued asking me "how do I earn your business". Continued to ask me what was the best deal I received and I stated plainly if they don't send me a purchase agreement I will not be dealing with them anymore. I haven't heard from Jordan in 6 hours now. I've been in talks with 5 other dealerships now and I must say, this is the worst Toyota experience in Florida.
• OD

  OLIVER DELSOL

  Jun 20, 2026
  1.0
  CUIDADO: Fraude de financiamiento y retención ilegal de mi vehículoCompré un Corolla el miércoles 10 en la noche y dejé mi Toyota Sienna como trade-in. Al día siguiente, el financista me llamó diciendo que el banco inicial no aprobó el crédito por hacer delivery y que pasó la deuda a GT Financial. Al no estar de acuerdo, fui el viernes 12 a devolver el Corolla y exigir la devolución de mi Sienna. El concesionario se negó rotundamente a entregarme mi camioneta.Me mintieron en la cara inventando una supuesta "cláusula de negocio" que les permite mover mi deuda por un mes de banco en banco sin mi firma. Tienen mi propiedad secuestrada de forma ilegal para obligarme a firmar un contrato que no quiero. Ya estoy elevando una queja formal ante el DMV de Florida y en proceso con abogados de protección al consumidor. ¡Exijo la devolución inmediata de mi Sienna! BEWARE: Yo-Yo Financing and Unlawful Vehicle RetentionI bought a Toyota Corolla here on Wednesday night (the 10th) and left my Toyota Sienna as a trade-in. The next day, the finance manager called me saying the original financing fell through because I do delivery work, and that he transferred the debt to GT Financial. When I refused the new terms and came back on Friday (the 12th) to return the Corolla and demand my Sienna back, the dealership flatly refused to return my personal vehicle.They lied to my face, claiming a fake "business clause" that allows them to move my loan from bank to bank for a month without my signature. They are illegally withholding my Sienna to force me into a new contract I don't want. I am taking this matter straight to the Florida DMV (FLHSMV) and consulting with consumer protection attorneys. Give me my Sienna back immediately!