National Car Rental

Reviews

• SI

  Stefany Iesca

  2 days ago
  3.0
  The company I work for always uses National all the time, and in general the experience is pretty good. However, this last time the options available for Emerald were not the best (mostly minivans and jeeps). The car I ended up choosing (Dodge Durango) had dirty windows and the interior had a heavy cigarette smell. It did the job, took me where I needed to go, it just wasn't great.
• TJ

  Tom Jessee

  2 days ago
  5.0
  I recently rented a car in Tampa from National, and the experience was first class. Although the selection of cars was limited at my time of arrival, the transaction was fast and easy. The return was organized and the staff was very helpful and friendly. I am new to National but have been very pleased so far.
• JH

  Jonathan Hooper

  Sep 14, 2026
  1.0
  Terrible Executive-Level Service at National Car Rental – Tampa, Florida International Airport My experience at the National Car Rental location at Tampa International Airport was extremely disappointing and did not reflect the level of service National promotes for Executive members. The Executive area did not have vehicles that matched an Executive-level experience; it was largely filled with Emerald vehicles. When I requested a large SUV, I was told one could not be provided, despite more than 50 large SUVs being visibly available on the lot. No one could give a clear explanation regarding availability, reservation status, or why an Executive customer could not be accommodated. I was initially directed to an older Dodge Durango with more than 40,000 miles, which was not an acceptable experience for a frequent Executive renter. Only after additional discussion at the exit booth was I moved into a Wagoneer. I appreciate the representative at the booth who ultimately helped, but it should not require repeated escalation to receive a vehicle and service level consistent with Executive status. The larger issue was the lack of ownership and communication. The Executive area, booth staff, and lot personnel appeared disconnected, leaving the customer to navigate conflicting information without anyone taking responsibility for resolving the issue. Tampa leadership needs to better understand the expectations of frequent renters and Executive members. I rent almost weekly in markets across the country, including Orlando, Atlanta, Nashville, Miami, Fort Lauderdale, Houston, San Antonio, Scottsdale, Washington, D.C., Baltimore, and Chicago. I do not experience this level of confusion, poor communication, or disregard for Executive status at those locations. National needs to seriously improve the customer-service culture, vehicle presentation, inventory communication, and leadership accountability at the Tampa airport location.
• TS

  Tina Sweet

  Sep 11, 2026
  2.0
  Rented a car from Tampa to Traverse City. Did a 3rd party pay. Went to go get the car and I got the runaround about getting it from national. Go to floor 4 then to floor 1, back and fourth. The lady at the check out said all I had to do was select a car and see her. But no I had to go here then there and back again. Anyways, that nice lady said to talk with Traverse City people and see if they could compensate me for my troubles. So on our wsy home we went. Got past Orlando, I noticed the registration was 2 and a half months expired. Called national that lady said to me 4 times to turn around and go back to tampa. We said no. Then told her we were heading towards Atlanta, Ga. She asked if we could make it there by 5. We said no. She said she'd would do the paperwork to exchange cars. We finally made Atlanta by the next morning. Mind you we had no address for the rental car location in Atlanta. Took us an additional 30 minutes to find it. When we arrived there, we told the return guy what we needed. He was nice enough. Sent us to where we needed to go. That next lady understood our issue. She tried to give us a car that smelled like flee shampoo. That wasn't going to work. The next car was a twin to the one we dropped off. I mentioned to her that this car has no registration in it. Her response was Florida and Georgia has a fleet plate and no registration is needed. Mind you we are from Michigan.... this state requires a registration. We were to overwhelmed to argue with her.so we took the car and headed home. When we returned the car that gate person acted like she could care less. We unpacked the car. Went inside to talk to the counter people. She took down my information. Then stated her manager was at a different location and he'd call or email me. That was over 24 hours ago. And yet still no contact. So in retrospect I dont think I will be doing much business with National rental car again.
• MF

  Mike Frat

  Aug 26, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Our experience with National Car Rental was absolutely fantastic from start to finish! The car itself was beautiful, clean, comfortable, and a pleasure to drive throughout our vacation. What truly made our experience exceptional, though, was returning the vehicle at LaGuardia Airport. After traveling more than 2,000 miles, I needed to have an oil change done while we were on vacation. National was incredibly accommodating and even compensated me for the time it took to have the oil change completed. The associate who assisted us, Egypt, was phenomenal! She was friendly, professional, efficient, and genuinely went above and beyond to make sure we were taken care of. Despite everything we needed, Egypt had us back on schedule in less than 10 minutes. Her customer service was outstanding, and she made what could have been a stressful part of traveling incredibly easy. My wife and I have rented cars many times throughout our travels, and this was by far one of the easiest and best car rental return experiences we’ve ever had. Egypt’s kindness, professionalism, and willingness to accommodate us made a lasting impression. We are extremely grateful for the way she took care of us and made sure we had a great experience. National Car Rental is lucky to have an associate like Egypt representing the company. We will absolutely remember this experience the next time we’re renting a car! 🚗✨ Thank you, Egypt, and thank you, National, for an outstanding experience!

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