National Car Rental

Reviews

• GF

  Grant Ford

  4 days ago
  5.0
  Phenomenal service as always from the National team. I would also like to take a moment to recognize Ced, one of the service representatives that checked the car in on return. Ced was super friendly, courteous & just added to the overall rental experience, wanted to know if there was anything they could do or have done to improve their service or this rental experience. Just made me feel welcome as a National customer. Great rates & always nice vehicles to choose from. Clean & in good working order, unlike some vehicles ive rented from other companies.
• TT

  TheHFMM

  Jul 20, 2026
  4.0
  I love renting with National. The ease of picking your own vehicle from a selection and the probability of scoring an upgrade for the same cost make renting with them enjoyable. My biggest complaint is with the division that handles their toll charges. I am constantly having to prove what roads I was or was not on because of bogus charges or overcharges. Renting the EZ Pass transponder is a scam. The EZ Pass is supposed to lower the cost of the toll, however, with National, you still pay full price meaning that you are paying the full toll AND the cost of renting the transponder. I recently completed a rental that their Toll Authority said I had been on toll roads that I wasn't even near and charged me for a transponder I did not rent. Beware of using toll roads. Otherwise, renting with National is great.
• BP

  Benjamin Pierce

  Jul 15, 2026
  1.0
  For over a decade I have used National and absolutely would not go anywhere else. They are the best to work with in my opinion. However, my experience in Tampa was horrible. The check out was tortuous, the person working there (Sofi) was clueless. And the manager Zory was terrible. I had to ask for the manager because of the difficulties I was having just to check out. He came and said that I could not leave until he explained why they needed a ton of non-standard information. I rent from National on almost a weekly basis. I will not go elsewhere unless this continues but Tampa did what I thought was impossible - made me wish I was not using National.
• OH

  Omari Hand

  Jul 14, 2026
  1.0
  Cabo Location (Posada Real National): On the surface, everything seemed great, but buyers should pay close attention to the fine print. When I rented the car, I was offered the option to return it without refilling the gas tank. I was told they would handle the refueling and that I would not be charged an inflated price for the gas. I returned the vehicle with approximately half a tank remaining. After reviewing my final bill, I discovered I had been charged a flat $100 fuel fee. The vehicle I rented only costs about $60 to fill from empty, so charging $100 despite half a tank still being in the vehicle made no sense. When I contacted customer service, I was told the $100 is a flat fee regardless of how much fuel remains in the tank. That was never clearly explained during the rental process. Had I known, I would have simply filled the tank myself before returning the vehicle. I asked them to review and correct the charge, but after my initial inquiry, they stopped responding to my emails. The lack of transparency and poor customer service left me very disappointed.
• AL

  Adrienne Luppert

  Jul 7, 2026
  1.0
  We use National every time we travel, and I never have complaints. However, we missed our flight during this trip. Our flight was only going to be an hour so we figured we would drive. I called to ask if we could change our car reservations pick up location to our current location. The CS rep said yes for an upcharge of $350. (In the past I’ve had a flight that was canceled so I drove home instead for an additional $5.) I asked why it would be so much more to which the CS rep answered because you need it right now. To which I responded so you are price gouging me because I’m desperate. He said,” pretty much yes.” I walked over to Avis and got an SUV for $150. My husband and I travel for work and pleasure and often. I think we’ll be pivoting our money elsewhere for a while. I think it’s important for any sort of company that works with people traveling should understand that traveling is already stressful- don’t make it harder on your customers.

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