Enterprise Rent-A-Car

Reviews

• TW

  Thel Wats

  3 days ago
  2.0
  Enterprise’s “Exotic Collection” — Maybe “Untouchable Collection” Is a Better Name I recently attempted to rent a Corvette from Enterprise for the weekend. I went in expecting to pay the rental fee and the required deposit, so I was caught completely off guard when I found out that these vehicles require customers to carry a very high level of insurance coverage. The problem is, the average working American simply does not carry that level of insurance. What makes it even more frustrating is that Enterprise does not offer an insurance option that customers can purchase directly to cover these high-end vehicles. Most rental companies that offer specialty or exotic vehicles provide some type of additional coverage that customers can purchase through the rental company. That gives customers an opportunity to enjoy the vehicle without having to maintain an unusually high level of personal insurance just for the rental. I was especially disappointed because this was supposed to be a surprise weekend for my wife. I wanted to take her out on a nice date, stay at a high-end hotel, and enjoy the weekend with a nice Corvette. Unfortunately, that plan didn't happen. Enterprise should changed the name of their Exotic Collection to the “Untouchable Collection.” After my experience, I honestly think that name fits perfectly. 😂 If you're going to offer Corvettes and other high-end vehicles for rent, there should be a reasonable way for customers to purchase the necessary insurance through Enterprise. The employees were helpful and were simply following company policy, so my frustration isn't with the local staff. My issue is with the policy itself.
• SS

  Shontay Snead

  Aug 24, 2026
  5.0
  My husband and I have cars so we don't rent often or really ever. However we were out of town in Florida for an event and needed something to get around so we chose Enterprise. The process of picking up the car was so seamless you really don't have to interact with many people. The team work together effortlessly to get us in and out without a problem. I can't say every location is like that but this one in Tampa was top tier. Initially when I arrived I couldn't register to pick up the car because something was wrong with my credit card. I was getting frustrated because I didn't know what the issue was but the gentleman who was assisting me was so patient and pleasant. He didn't rush me nor did he make me feel embarrassed that something was going on with my credit card. Come to find out the credit card company was sending me a passcode to my email and I didn't know. Needless to say everything was resolved on my end I paid and again I got the car without any additional snafus. I'm not a rental car expert but the organization and the pleasant and welcoming attitudes at the temple location was top tier. I hope everyone has experience that I did minus the credit card snafu.
• MM

  M Myers-Smalls

  Aug 16, 2026
  3.0
  I rented from Enterprise at Tampa International Airport, and overall the experience was decent. Getting to the rental car area can be a little confusing you take the train for baggage claim and then another train to the rental car center, where there are multiple rental companies and locations. When I arrived at Enterprise, an associate immediately offered the kiosk as a faster alternative to waiting at the counter. I specifically asked the associate assisting me whether my Enterprise rewards account would be attached to the rental and was told yes. Unfortunately, after returning the vehicle, I discovered the rental was never connected to my account, so I did not receive the expected rewards credit. That was disappointing because I specifically asked before completing the transaction. The vehicle itself was clean, comfortable, and gave me no problems. Pickup was efficient: complete the paperwork, go outside, receive a row number, select a vehicle, and leave. My only observation is that the process feels very transactional and impersonal—kiosk, paperwork, row, car, goodbye. I understand companies are moving toward efficiency and automation, but sometimes customer interaction and attention to details like loyalty benefits get lost in the process. Overall, it was a good rental with no vehicle issues, and I would use Enterprise again. I simply recommend confirming that your rewards account is actually attached before leaving, even if an associate tells you it is.
• MH

  Mike Huber

  Aug 14, 2026
  5.0
  My family and I visited the Tampa area early August and needed a car for the week; and as usual, we chose Enterprise at the airport. Not only is the process of renting a car easy (usually from the app) and costs are reasonable, but what is typically the most stressful part (picking up the car) is so simple. We absolutely love checking in using the kiosks, makes things simple and fast. This time there really weren''t a ton of people in line, so I even had a rep helping me work through the kiosk faster. Once checked in which took maybe 2 minutes, we simply walked into the garage with all the cars, and there were a few reps waiting for us, pointing out from which row we can choose our car. Fast and easy. Once we finished w/ our vacation, returning the car was just as easy. Follow the directions at the airport, park where the attendants show, grab your stuff and head into the airport. 30 secs. We'll use them again when we come back next year.
• AK

  Ariela Krouham

  Aug 6, 2026
  1.0
  One of the worst customer service experiences I have ever had with a rental car company. I rented a vehicle from Alamo and, from the day I picked it up, informed them that I would need to extend my rental beyond the initial 30-day agreement. I followed the exact instructions given to me and contacted the company by email. I was specifically told that there was nothing further I needed to do. Weeks later, while I was traveling in New York and the vehicle was parked in Tampa, I was informed that there was an issue processing the payment method on file. I immediately offered to provide another credit card by phone, email, or even in person at an Enterprise location in New York. Instead of helping me find a reasonable solution, I was told I had to physically visit an office. I did exactly that, only to be told they couldn’t help me without the vehicle physically present. I then asked the Tampa office to coordinate with the New York location, but they were unwilling to assist. Ultimately, I was left with no reasonable option other than having the vehicle towed back, at my own expense. Despite this extremely frustrating experience, when I returned to Tampa I went to the office in good faith to settle everything in person. I was even willing to rent another vehicle from them. Unfortunately, the customer service I received at the counter was shockingly unprofessional. The employee assigned to assist me spent an extended period on his personal phone, wearing an AirPod and eating while I waited. When I politely asked for an update, he became aggressive, raised his voice at me, refused to continue assisting me, and told me to go outside and find a manager myself. What was even more concerning was the response when I reported the incident. Rather than taking my complaint seriously, I was essentially told that escalating it would be useless because the complaint would simply return to the same local management. I subsequently submitted a formal complaint to the company detailing the entire experience and have yet to receive a response. Payment or administrative issues can happen. What defines a company is how it handles them. In this case, there was a complete lack of willingness to find a reasonable solution, followed by extremely disrespectful and aggressive customer service and, ultimately, no accountability. I have rented from Alamo expecting the professionalism and service of a major international company. This experience was completely unacceptable and has seriously changed my willingness to rent from them again.

Frequently Asked Questions About Enterprise Rent-A-Car