Chrysler Dodge Jeep Ram of Tampa Bay

Reviews

• BM

  Brandon Moore

  1 day ago
  5.0
  The whole team did a good job. Should’ve given me the deal a week earlier but we got there. Derec was good. New guy but he was the reason I ended up buying the truck. Stayed in touch and was responsive. Other dealerships never followed up. Finance was smooth and helpful and anyone who’s purchased a car before knows that part can be super annoying. They were actually helpful. I purchased a car from another Morgan auto group dealership and had a similar experience. Definitely give them a chance if you’re in the market for a vehicle.
• CL

  Chris Lopez

  Jun 20, 2026
  1.0
  I brought my 2019 Ram 1500 in for a road force balance and alignment. It took them four hours to complete the job. When I inspected the wheels, I noticed that only one tire had its weights replaced, and there were no markings on the tire indicating that the road force procedure wasn’t performed. The alignment was pulling to the left, the steering wheel was crooked, and there was still a vibration. I returned the next day at 8:20 am and expressed my concerns to the service advisor. They brought the truck back six hours later and informed me that they had broken my TPMs sensor but replaced it. Their is still slight vibration, the alignment was now good. I was disappointed with the service I received. I had expected a Dodge dealer to know what they were doing, but clearly, they didn’t. I would recommend taking your vehicle to an independent shop that takes more pride in performing these types of services. This place is a joke. Now I have to take more time off to take care of the vibration issues. The tires on the truck are Nitto recon grapplers.
• CJ

  Cory Johann

  Jun 20, 2026
  1.0
  I had a very frustrating experience with this dealership’s service department. I brought my vehicle in for an intermittent no-crank issue, and they kept it for about two and a half days. During that time, I received little to no communication about what was going on with the vehicle. I tried calling multiple times to reach the service advisor and the service department, but I could not get anyone to answer or give me a clear update. It got to the point where I had to pay for an Uber just to go to the dealership in person because I could not get anyone from service to respond. I even called the sales department trying to get connected to service. Sales kept trying to transfer me over, but I either sat on hold, got no answer, or ended up getting transferred back to sales. That is completely unacceptable when a customer’s vehicle is sitting at the dealership and they are just trying to get a basic update. When I finally got to the dealership and spoke with a supervisor, I was basically told that they were unable to find anything wrong with the vehicle after having it for two and a half days. The most frustrating part is that I left feeling like the vehicle may not have been thoroughly looked at. I cannot say for sure what happened behind the scenes, but based on the lack of communication, lack of updates, and the final answer I received, it certainly felt that way. At the same time, I was being encouraged to trade the vehicle in toward another car. They had given me a strong trade-in offer, which made the whole situation feel even more confusing. From my perspective, it felt like the dealership was more interested in getting me into another vehicle than clearly communicating what was happening with the one I already owned. I understand intermittent issues can be difficult to duplicate, but communication should not be this difficult. If the issue could not be recreated, I should have been told that clearly and promptly. I should not have had to repeatedly call, get no response, call sales for help, sit on hold, be transferred around, and then pay out of pocket for an Uber just to get basic information. Overall, I left extremely disappointed. I came in needing help with my vehicle, and instead I felt ignored, frustrated, and pressured toward a sales conversation. I would have appreciated honest communication, regular updates, and a clearer explanation of what was actually checked.
• VR

  Vanessa Rodriguez

  Jun 13, 2026
  5.0
  My experience was one I’ll always remember! The team was exceptionally warm, accommodating, professional and pleasant to work with. My salesman was Chad Cummings. Chad went above and beyond to make sure I understood the process of trading my car and was able to address any questions or concerns that I had when making my decision to find the right vehicle. I was also pleasantly surprised by a follow up call the next day making sure I was happy with my trade and I was satisfied with the performance of the vehicle. Thanks so much Chad. I would definitely recommend to anyone looking for a vehicle and the best customer service experience!!!!!
• CE

  Cindy Everett

  Jun 12, 2026
  1.0
  Sales experience was great Jerry and Adam were very help . I was so excited to get started with my new Jeep Cherokee, however now my car has less than 900 miles on it and it’s already been in the shop for The error code check engine light. I was told they had to get engineering involved because the Car Is so new the tech does not know what to do. Day 3 I was told that the will have to start taking things a part. Yikes. Day 4 they ordered a valve and will replace it. I am not happy. This car is going to be a nightmare. They do advertise a money back guarantee but no one has returned our calls to help resolve this problem . I do not want this car . I just spent money getting the windows tinted m, this was going to be my forever car, I am truly disappointed and sad. I have to change my original review that stated they a wonderful. The pic is from a happy day less then 3 weeks ago when we took delivery