Alamo Rent A Car

Reviews

• OA

  Omer Akkara

  4 days ago
  5.0
  ⭐⭐⭐⭐⭐ Excellent service from Alamo! I’ve now used Alamo Car Rental for two years running, and once again I’ve had a fantastic experience. The booking process is straightforward, the staff are friendly and professional, and both pickup and return are quick and hassle-free. The cars have always been clean, comfortable, and well maintained, and I’ve been very impressed with the overall level of service. The fact that I’ve chosen Alamo two years in a row says a lot about how happy I am with them. I would definitely recommend Alamo to anyone looking for a reliable and stress-free car rental experience. I’ll certainly be using them again!
• DN

  daniel newbold

  Aug 22, 2026
  1.0
  Picked up our car large premium SUV VW from Tampa airport, drove down the freeway and it starting raining heavily, turned on the windshield wipers to discover the drivers side one was completely missing. Leaving me with extremely limited vision driving down the I4 with my wife and disabled child in the back. Made it to our accommodation, rang roadside assistance and the car had to be recovered. Leaving us without a car. Missed out on a day at the parks because of it. The next day I spent 4/5 hours trying to get through to someone who could sort another car out. I was passed between roadside assistance/customer service/the Tampa airport branch. No one could take ownership of the situation and some one of persons I spoke to actually just hung up on me. These calls were made from my uk mobile number calling premium rate numbers. My phone bill is about $400 more than normal because of this. We ended up driving to the Disney car rental branch In an uber to try and sort something in person, this was a further $20. So at this point we were $420 down and didn’t have a car to use. The man outside at the Disney branch was helpful but only had two cars to Offer us in exchange neither of which were the size we payed for, but at this point we just needed a car. We were given a jeep rubicon which was too small for our needs but got us through. All In all a terrible experience.
• PP

  Phil

  Aug 14, 2026
  1.0
  Extremely disappointing experience from a previously satisfied Alamo customer and I would seriously question paying extra for a “Premium” SUV. I have rented from Alamo on a number of occasions over the years and, until this experience, had always been satisfied with the vehicles and service I received. That is one of the reasons I chose Alamo again for our family trip to Florida. Unfortunately, the way this rental and, particularly, my subsequent complaint have been handled has completely changed my view of the company. I rented a Premium Full Size SUV from Alamo at Tampa Airport. Although the vehicle technically fell within the category booked, it was an extremely basic specification and significantly worse equipped than the Full Size SUV I had previously received from Alamo. When I raised this with customer services, I was expressly told in writing that I could go to the return lanes at another location or to a local Enterprise to see if I could switch the vehicle, subject to availability, and crucially that “You are able to return the switch out vehicle at TPA at the end of your trip.” I relied on that information. I first drove to a local Enterprise, which had nothing suitable, and then made the journey to Orlando Airport. This took approximately two hours out of a family holiday. At Orlando Airport I was then told they could not exchange the vehicle because it was being returned to Tampa - the very issue I had specifically been told would not be a problem. What followed was arguably worse. Rather than accepting that I had reasonably relied upon the information Alamo had provided, customer services attempted to distinguish between having “suggested” that I visit these locations and having “advised” me to do so. That completely misses the point. They told me where I could go, told me I could switch the vehicle (subject to availability) and expressly told me the replacement could be returned to Tampa. I acted on that information and wasted around two hours of my holiday as a result. I asked for the matter to be escalated to management. Alamo subsequently confirmed in writing that it had been referred to its management team and that they would follow up with me. Nobody did. That, for me, sums up the customer service. I also seriously question the value of paying extra for Alamo’s Premium Full Size SUV category. Alamo’s response to my concerns was essentially that “Premium” does not mean premium amenities or specification. If that is the case, customers should think very carefully about whether paying the premium is worthwhile. In my case, I paid for the higher category and ended up with a vehicle that felt considerably more basic than the Premium SUV I had rented previously. The most frustrating aspect is that I was not someone who had already formed a negative view of Alamo. I was a repeat and previously satisfied customer who chose to use Alamo again because of my previous positive experiences. This could have been resolved with decent customer service. Instead, I lost valuable time with my family, was given information that proved useless when I followed it, was then subjected to an argument over whether that information constituted a “suggestion” or “advice”, and finally was promised management contact that never happened. Alamo has managed to turn a previously satisfied repeat customer into someone who will now seriously consider using another rental company in future. Very poor customer service and a deeply disappointing experience.
• SC

  Stephanie Cox

  Aug 12, 2026
  2.0
  NOT recommending Alamo at the Tampa International Airport. We had rented a full-size SUV. Landing in the late evening, all that was left was a particular make/model that I did not want to drive (yes, I read reviews and am well aware of the pros/cons of the vehicles offered in each rental fleet). Long story made short, the Alamo reps tried to squeeze us and our 6 pieces of luggage + 3 backpacks (9 pieces total) PLUS my 6' 9" tall husband into a much smaller vehicle. Ultimately, we ended up having to go larger -- and I wasn't a fan of having to drive an extended-length SUV around the parking garages and other smaller venues slated on our trip (hence the reason I had NOT reserved such a large SUV in the first place). I had chosen the particular vehicle/size for a REASON. In fact, the GPS on this larger vehicle would continually report the parking situation as "difficult" every time we put a new destination into the computer. At the time of pick-up, the Alamo employees basically made fun of us to our faces -- questioned the size of the vehicle in our original rental, questioned whether my very tall husband would fit (trust me, after 25+ years of marriage, we know he doesn't easily fit in most vehicles), rolled their eyes, and were generally NOT helpful. I get it -- I'm sure they thought I was just a "Karen" causing complications for their evening. Nonetheless, their job is supposed to be in the line of CUSTOMER SERVICE, of which we received very little. Upon returning the vehicle, we were asked about the experience. Reported it as "fair." Return agent asked why not excellent, what could he do, etc. (Obviously, he cannot do anything at that point other than accept the vehicle back into their inventory). Too little, too late. Maybe none of the other rental car companies are better??!
• AK

  Ariela Krouham

  Aug 6, 2026
  1.0
  One of the worst customer service experiences I have ever had with a rental car company. I rented a vehicle from Alamo and, from the day I picked it up, informed them that I would need to extend my rental beyond the initial 30-day agreement. I followed the exact instructions given to me and contacted the company by email. I was specifically told that there was nothing further I needed to do. Weeks later, while I was traveling in New York and the vehicle was parked in Tampa, I was informed that there was an issue processing the payment method on file. I immediately offered to provide another credit card by phone, email, or even in person at an Enterprise location in New York. Instead of helping me find a reasonable solution, I was told I had to physically visit an office. I did exactly that, only to be told they couldn’t help me without the vehicle physically present. I then asked the Tampa office to coordinate with the New York location, but they were unwilling to assist. Ultimately, I was left with no reasonable option other than having the vehicle towed back, at my own expense. Despite this extremely frustrating experience, when I returned to Tampa I went to the office in good faith to settle everything in person. I was even willing to rent another vehicle from them. Unfortunately, the customer service I received at the counter was shockingly unprofessional. The employee assigned to assist me spent an extended period on his personal phone, wearing an AirPod and eating while I waited. When I politely asked for an update, he became aggressive, raised his voice at me, refused to continue assisting me, and told me to go outside and find a manager myself. What was even more concerning was the response when I reported the incident. Rather than taking my complaint seriously, I was essentially told that escalating it would be useless because the complaint would simply return to the same local management. I subsequently submitted a formal complaint to the company detailing the entire experience and have yet to receive a response. Payment or administrative issues can happen. What defines a company is how it handles them. In this case, there was a complete lack of willingness to find a reasonable solution, followed by extremely disrespectful and aggressive customer service and, ultimately, no accountability. I have rented from Alamo expecting the professionalism and service of a major international company. This experience was completely unacceptable and has seriously changed my willingness to rent from them again.

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