Mercedes-Benz of Tallahassee

Reviews

• CB

  Courtney Beck

  Jul 4, 2026
  5.0
  Christina Laporte was absolutely fantastic throughout our entire vehicle purchase experience! She was professional, incredibly knowledgeable, and took the time to answer all of our questions with patience and expertise. Her excellent customer service and genuine kindness made the entire process smooth, stress-free, and enjoyable. We truly appreciated how attentive and helpful she was from start to finish. I highly recommend Christina to anyone looking for exceptional service and a trustworthy sales professional because she is simply excellent at what she does. Thank you, Christina, for making our purchase such a positive experience-we couldn't be happier!!
• PP

  Pray

  Jul 3, 2026
  1.0
  Tallahassee Florida Mercedes owners, please read! Service prices are better in bigger cities... I just paid approximately $1K for a 4 point inspection and a glorified oil change with fluids topped off and an engine filter. I can't see it, therefore, can't verify it was actually changed.. I am very disappointed as a B service typically includes brake fluid exchange. When did manufacturer service expectations become optional but the price remains the same? You can pay extra for expected ...... I have always gotten my car serviced on time with ATL area dealerships but have been on business in the Tallahassee area when car service came on screen....I tried something new but it was a big mistake...never again!
• JJ

  Jaydah Jackman

  Jun 29, 2026
  2.0
  I rarely leave negative reviews, but after my experience with this dealership, I feel it’s warranted. From the beginning of my lease process, the dealership’s administrative handling was incredibly disorganized. I was required to re-sign my lease paperwork three separate times and was presented with five different versions of my lease over the span of a MONTH before everything was finally completed. For a Mercedes-Benz dealership, that level of confusion is unacceptable and made the entire process unnecessarily stressful. My salesman, Julian, was the person I worked with throughout the purchase, while Janice handled much of the administrative side. Unfortunately, communication throughout the process was consistently poor. I repeatedly had to follow up for answers and updates instead of receiving proactive communication. Eventually, I had to escalate my concerns directly to the General Manager just to get the attention and resolution the situation deserved. THIS LEASE STILL wasn’t the final one ! Most recently, I brought my vehicle in for a complimentary detail (offered to me by Janice because of the confusion). After leaving my car there for several hours (11am-5pm), I picked it up and found that many of the same marks and areas that were on the vehicle before I dropped it off were still there. No one called me when it was done and It honestly did not look like the car had been properly detailed. What disappoints me most is that this wasn’t one isolated issue it was a pattern. Between the repeated lease paperwork errors, poor communication, the need to escalate concerns to management, and the disappointing quality of the detailing service, this dealership has consistently failed to provide the level of professionalism and customer care that should come with the Mercedes-Benz name.
• JJ

  J.B. Johnson

  Jun 27, 2026
  1.0
  READ THIS BEFORE YOU CONSIDER BUYING FROM CAPITAL EUROCARs/ MERCEDES. Bought a 2025 Mercedes from them last year. They talked about their amazing level of service which was essential to me in choosing a vehicle and dealership. My car just started having some type of electrical problem which kills the battery making the car un-drivable. I immediately contacted the dealer. Linda at the service department and she explained to me it would be three weeks before they could help. Additionally, she explained there would be no loaner available. She tried to tell me it’s because they’re down a couple of techs and they’re having problems hiring. Additionally, it was compounded by a huge service area. Which she went on to probably tell me how large their service area is and because of that they’re backed up. I asked her if the huge service area was something new to the dealership. She explained that it was not, and they had been servicing the area for years. My Question to Lynda was if the service area hasn’t changed then why aren’t they understanding the needs of their customers and the capacity required by the dealership? Three weeks to service a new vehicle is not acceptable especially one that’s not drivable. She told me they couldn’t even diagnose the vehicle for three weeks. This isn’t Covid. What this is a total incompetence on the part of the management team. She said they were down a few techs. You’re down a lot more than a few text if you’re making your customers wait for three weeks. This is a recruiting management and culture issue clearly. They suggested I go to Dothan, which was two hours away. That was their solution. I asked to speak to a manager so that I could get a better understanding. She assured me the service manager or the general manager would call me back that day. Guess what, No one called! This wasn’t shocking considering their problems that just exemplified why they’re having the problems because they have a management team that runs and hides instead of addressing their issues, professionally and doing simple things like returning phone calls.
• KE

  Ken Ellsworth

  Jun 19, 2026
  5.0
  We had the best car purchasing experience at Mercedes-Benz of Tallahasse that we have ever had anywhere, Our salesman was Julian Weaver and he just the best. He's very knowledgeable of all the inventory they have which is a lot. He was quick to respond to our request for quote. Sent videos of the car we were interested in, the build sheet (all options), an initial quote. He communicated with us via text and email at our request. He was never pushy which we appreciated very much. We had mutually agreed on price subject to a test drive. When we arrived for the test drive he was completely prepared with all the paperwork ready, no hanging out waiting on paperwork. He then set up and customized the many of the car's features for us. We left feeling we had gotten a good deal, pleased with experience, saving our time was important and made a friend.