Crown Buick GMC

Reviews

• RB

  Ross Boss

  3 days ago
  1.0
  To the Owner or most likely the General Manager of Crown GMC Buick in Saint Petersburg, I grew up in this business. My family ran a 150-car independent dealership right here in Tampa Bay for 37 years, ranking in the top three for sales every single month. We did it by following one simple rule: have the best prices and quality around and always answer the phone while putting the customer first. Selling cars came second. This Friday I called to schedule service on my 2025 GMC Yukon. The corporate line booked me for Saturday at 9:30 a.m., but I specifically asked for a service advisor to call me that afternoon so I could explain the multiple problems with the vehicle. No one called. Between 3 and 5 p.m. that Friday I called your service department over a half dozen times — nobody picked up. Saturday morning I called over a dozen times starting at 9:30. Still nothing. I had to waste my Saturday and drive there in person just to talk to a real human being. That’s pathetic customer service. Your service manager George was actually really great — kind, professional, and experienced. But while talking to another employee, I learned you used to have a dedicated customer service person whose only job was taking care of customers giving them one on one attention and handling overflow phone calls. That position I guess was cut. I’m 43 and retired, but I still own several companies today. In every one of them, I have one employee whose only role is making sure customers feel valued with personal one-on-one attention and that the phone always gets answered. That single hire more than pays for itself. To whoever controls the budget and made the decision to eliminate that position — this one’s on you. You’re deliberately choosing to save a buck while giving your customers terrible service. Running an entire service department with just one person on a Saturday is completely unacceptable. You’re not just frustrating people, you’re driving them away. After many years working every position in your industry, I can tell you without hesitation: you’re making a very expensive mistake. Real customer service isn’t optional — it’s the entire game. And right now, you’re failing at it. Ross Kashtan
• GB

  Grace Bolter

  4 days ago
  5.0
  I had an amazing experience being a first time used car buyer. Drew was upfront about all costs, fees, what they meant, and working with me from being out of state. He was prompt to respond to my inquiry and with getting information back to me. He was also straight to the point which I appreciate immensely. After having a poor experience in the past at another dealership, Drew made sure to go above and beyond for us—even to pick us up from the airport! I could not have asked for a better experience or car, thank you so much again!! Another shout out to Drew for coming in on his day off, truly going the extra mile for us!!
• AM

  Allie Meunier

  4 days ago
  5.0
  I would like to Thank Tammy Wagner and Mark for all of their help! They showed my kids and I so much kindness! They went above and beyond and made what felt impossible to achieve possible! They worked with me and I didn't feel pressured! I highly recommend Crown Buick GMC and if you have the opportunity to work with Tammy and Mark, you will not be disappointed! I can't thank them enough!
• CG

  Catherine Granger

  5 days ago
  5.0
  Service Advisor Jacquel Waller @ Crown Buick is a fantastic advisor. He took care of my 2020 Encore Buick repairs made sure all services on my vehicle were properly taken care of this time . Then My wire connection to Apple Play had a short he told me to return with new wire and he would show me how connect it, and he did. He is an honest man, I would recommend Jacquel Waller to purchase a vehicle, and service it! He is considerate and honest!
• BF

  Barbara Ferrara

  May 2, 2026
  5.0
  My husband and I had an absolutely amazing experience leasing a car yesterday from Tammy Wagner at Crown Buick in St. Petersburg. Tammy was welcoming, attentive, and genuinely focused on helping us find the right vehicle—not just making a sale. The entire process was smooth and stress-free. She took the time to answer all our questions, explain our options clearly, and never made us feel pressured. What stood out most was the level of care and professionalism. She went above and beyond to make sure we were comfortable with our decision, and we drove away feeling confident and excited about our new car. We actually just went to look as our lease is up at the end of the year but this was a no-brainer. The experience was a hassle free positive experience!!!! If you are looking for a car, go see Tammy!