Jack Hanania Buick GMC

Reviews

• PL

  Paula Lazarre

  1 day ago
  1.0
  My experience was absolutely horrible! I felt pressured, rushed, and misled throughout the entire process. I came in with a loan already approved through Chase Bank at an 8% interest rate. However, I was told that Chase had denied my financing, which was not true. In actuality, Chase had approved my loan, but the approval was associated with a different dealership. Neither the sales manager nor Dennis informed me of this important detail. Had they been transparent, I could have simply contacted Chase and requested that the dealership be changed, allowing me to keep my original 8% interest rate. Instead, I left with financing through Capital One at a 12% interest rate. I am extremely disappointed with the lack of transparency and honesty throughout this experience. I trusted the dealership to act in my best interest, but instead, I felt pressured into a deal that ultimately cost me more money. This entire experience left me feeling misled and taken advantage of.
• BC

  bruce campbell

  1 day ago
  2.0
  Jeremy my sales consultant was great. Helped me with everything. The sales manager, on the other hand, made the buying process much more difficult and confusing than necessary. Also I was given the wrong wiring information 2 different times and because of their error told me I was driving a stolen car. After the third try the wiring information was finally correct I guess because it apparently went through. I love my truck. I have purchased my last vehicle's over the phone or online which I will do again in the future to avoid the BS.
• DP

  Denise Pindar

  Oct 7, 2026
  1.0
  First I made an appointment for 7:30am because I had a doctors appointment at 9, when I inquired at 8:20 how much long I was then told they start servicing the vechicle at 8am. I asked for a shuttle to get to my appointment but on the way back I was told I had to wait 40 minutes when I was a mile away. But the worst thing out of my day was having to pay $350.00 for an oil change! Never again! I am a single mother, who can afford those prices. Jack Hanna just lost a customer.
• BN

  Bernardo Nunes

  Oct 6, 2026
  1.0
  Major repairs just before the sale, no disclosure, and terrible after-sales support I purchased a 2025 GMC Sierra 2500HD AT4 from Jack Hanania Buick GMC in St. Augustine with approximately 14,000 miles. For such a recent, low-mileage truck, I expected reliability and peace of mind. Instead, the check-engine light came on within hours of taking it home. When I returned to the dealership, I discovered that the truck had undergone major mechanical repairs immediately before the sale. The repair paperwork is dated August 12, and I purchased the truck on August 14—just two days later. None of these repairs were disclosed or explained to me before I purchased the vehicle. Hanania’s own repair order documents an engine oil cooler failure, oil contaminating the cooling system, an upper radiator hose coming off, smoke, and a “loud pop.” The technician describes extensive flushing and replacement of the oil cooler, hoses, coolant reservoir, and radiator. The notes even state that oil reappeared in the coolant reservoir after a test drive, requiring additional work. This was not a minor repair or routine maintenance. IMG_E1D897CC-7F7C-438F-B472-E813036FE792.jpeg Who expects to buy a nearly new truck and discover immediately afterward that it had just undergone repairs this extensive? Had I known about this history, I would have walked away from the purchase immediately. This information would have completely changed my decision. I asked Hanania to take the truck back or exchange it for another vehicle. They refused both options and told me the check-engine issue was just a sensor. The sensor was replaced, but that did not erase the truck’s repair history or address my concerns. About two months later, the air conditioning stopped working. This time, I took the truck to another Buick GMC dealership on Philips Highway in Jacksonville. After four days, the service manager called and asked what overheating-related work had previously been performed on the truck. He told me they had found loose wiring, mixed fluids, and leaking seals, and that the issues they were finding were also affecting the A/C. He said he needed to contact Hanania and obtain the previous repair report to understand what had happened before proceeding. I have been without my truck since Thursday, and I am seriously concerned that problems existing before the sale were never fully resolved. To make matters worse, I also felt pressured during the sales process to purchase warranty products—first the “lifetime warranty,” then additional bumper-to-bumper extended coverage. As presented to me, the combined warranty add-ons would have meant almost $10,000 extra. There was plenty of discussion about selling additional protection, but no explanation of the major repairs that had just been performed on the truck I was buying. My experience has been a vehicle that developed problems immediately, major pre-sale repairs that were not disclosed to me, a refused return or exchange, and terrible after-sales support. I expect management to offer a concrete resolution. I do not recommend buying from this dealership. I should have been told about these major repairs before making the purchase—not left to discover them after warning lights appeared and more problems followed.
• ER

  E Rod

  Sep 28, 2026
  1.0
  Jack Hanania GMC in St. Augustine is not a place I would take my vehicle again. In my experience the service department pushed and billed for repairs that were not needed, overcharged, and treated the warranty company as a blank check. Worse, I believe they intentionally damage the vehicle while repairing other alleged issues so I would have to come back for more work. Customer service was not the goal. Getting paid was. Florida law is clear on this kind of conduct. Under the Florida Motor Vehicle Repair Act, Fla. Stat. § 559.920, it is unlawful for a shop to charge for unauthorized repairs, to misrepresent that parts or repairs are necessary, or to make untrue or misleading statements to get work approved. Billing a warranty company for unneeded work, and creating damage that forces another visit, fits that pattern. The same conduct can also be an unfair or deceptive trade practice under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. §§ 501.201–501.213, and for motor vehicle dealers specifically Fla. Stat. § 501.976 (misrepresenting warranty coverage or failing to honor it properly). Intentionally damaging a customer’s vehicle is not “upselling.” It is property damage and a consumer-protection issue. This is not one bad appointment. It is a pattern working people should not be bullied and victimized by a company with such unethical practices. I am reporting it to the Florida Attorney General’s Office and the Florida Department of Agriculture and Consumer Services. Anyone with the same experience should do the same: myfloridalegal.com or 1-866-9-NO-SCAM, and FDACS at 1-800-HELP-FLA.